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Associate-Commercial Operations Support
hace 4 semanas
This role is responsible for programs, projects and support resources.
The role is primarily focused on supporting the Moody's US/Canada Commercial Group teams and management of projects and efforts that support the global operations.
The individual will be measured on successful implementation of specific initiatives and increase in operational effectiveness.
The role has oversight for the US/Canada Salesforce governance process, Business Continuity Planning and Analytics Reporting.
- Oversee Salesforce and other technology adoption in US/Canada focusing on enhancing customer experience.
- Provide support to global Commercial Group team to diagnose, improve, document and implement changes to existing/new processes to increase efficiency and reduce low value-added tasks.
- Support the Commercial Group by providing user support and management reporting.
- Support Commercial Operations leadership on the implementation and roll out of new and/or revised business process and serve as the central point of regional coordination in the development of new and revision of existing business process.
- Act as a Single Point of Contact (SPOC) for the Business Continuity Planning and coordinate regional efforts to raise awareness on its relevant components and each individuals role.
- Define and oversee the implementation of the survey tool roadmap in SoGoSurvey for the Commercial team globally in collaboration with the regional colleagues.
- Lead the technology efforts around articulating a strong MIS value proposition through Issuer Value Snapshot.
- Oversee the regional technology governance process by reviewing and developing specifications for the list of ideas submitted within the region.
Advocate on behalf of the region so as to include regional requests on the list of planned enhancements.
- Build, maintain and leverage excellent relationships with internal stakeholders across MIS, with particular emphasis on the Sales organization in assigned region(s).
- Develop, draft and deliver documentation in support of regulatory and procedural changes.
- Participate in and coordinate activities regionally in support of ad hoc projects.
- Audit, uncover and resolve data issues as well as define and implement data cleanup routines
- Work with the Sales teams, Ratings, Billing, Collections, GMO and Pricing to achieve onboarding and account management efficiencies.
- Represent the Commercial Ops team in internal meetings where applicable.
LI-SL1
- Proven team player with ability to work independently.
- Bachelor's degree in Business, Economics or IT background.
Master degree will be a plus.
- 1-3 years of working experience with a solid background in Project Management, Process Management or Sales Support Operations.
- Working knowledge of CRM, Customer Survey Tool and Business Intelligence technologies, work experience with Salesforce, SoGoSurvey and/or Birst a plus.
- Exposure to and/or knowledge of the role and function of Rating Agencies a plus.
- Experience with defining, designing, documenting and implementing business processes.
- Advanced Excel capabilities and related data manipulation a plus.
- Proficiency in Microsoft Excel, Word, PowerPoint, Project, Access and Visio.
- Sound judgment-capable of developing independent opinion and defending own views.
- Thinks critically and exercises sound judgment.
Fully explores problems and/or opportunities and provides solutions proactively.
- Sets high standards for performance.
Focuses on results with a sense of urgency.
Overcomes obstacles.
Brings issues to closure
- Completes work tasks efficiently and effectively.
Prioritizes time and tasks.
Handles multiple demands/priorities.
Effectively executes plans.
- Adjusts quickly to multiple demands, shifting priorities, ambiguity and rapid change.
Demonstrates resilience in the face of adversity and frustration.
- Speaks and writes clearly and persuasively.
Tailors message to audience.
Listens effectively.
- Produces work of an appropriate quantity and quality for the position and the individual's level of experience.
Takes responsibility for actions/results.
- Supports other team members.
Willing to compromise.
Interacts positively.
Places organizational priorities above personal goals.
- Has some experience overseeing and directing the work of others, either through influence or direct reporting relationship.
Commercial
Moody's is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Moody's Investors Service is among the world's most respected and widely utilized sources for credit ratings and research.
Our opinions and analysis on a broad range of credit obligors and obligations are valued around the world for their insight and rigor.
At MIS, our workplace culture sup
