Site Leader

hace 2 semanas

San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

7+ years' experience as People Manager (leading people) including other people managers
- Proficient on English Language (Written and spoken) and Spanish (Written and spoken)
- Bachelor's degree (university degree) in business, accounting, marketing, engineering or related discipline
- Experience on leading stakeholder engagements and presentations with senior and international leaders
- Experience in a large multi-national companies - environment.
Job summary

Are you ready for the next step in your career building on your skills as a leader, innovator, and collaborator?
Are you ready to work with colleagues that will inspire and challenge you to have fun, work hard and make history?
You might be our next Amazon Business - Seller Ops Support Site Leader.
The Amazon Business (AB) seller marketplace team is driving the next wave of growth for our Business Customers' (Enterprise and Small and Medium Businesses) purchasing needs, by relentlessly innovating across a broad spectrum of functions including expanding our selection, offering everyday low prices, improving the world-class delivery, and providing exceptional convenience.
Our team delivers new, efficient purchasing solutions to individual proprietors, to small-medium businesses, to global organizations (and everything in between).
As a Site Leader of Amazon Business Seller Ops Support, you will be having the opportunity to:

- Leadership - Lead a team of skill leadership members; includes but not limited to People Managers and Program Managers who are in charge or work alongside Specialist, leads & Account Representatives who engage with Business Customers' (Enterprise and Small and Medium Businesses.
- Develop and nurture a culture of high performance and accountability good practices to the SJO team to improve to drive improvement of employee skills, processes, career advancement, and job enrichment
- Seller Success - Determine the best go-to-market approach for supporting seller onboarding strategies, including listing creation, integration, and escalation support.
- Seller Growth - Own, drive and operationalize strategic initiatives to accelerate AB GMS growth for our sellers.
This will include item data quality, seller and sales productivity, listing simplification, and seller education.
- Strategy - Define the multi-year vision and strategy for the larger SJO team with the goal of adding incremental value for the organization.
You will work with each sub-team to operationalize their goal to reduce friction and drive incremental AB value for our sellers and customers.
- Global Influence - Partner with business teams worldwide, and set / clarify requirements and expectations for Seller Ops Support initiatives.
- MBA or Master's degree in marketing, business, economics, product management or related fields
- Experience in eCommerce, technology, B2B or Retail sectors
- Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.
- Strong track record of project delivery for large, cross-functional, projects.
- Strength in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.
- Ability to think creatively, identify needle-moving customer solutions, deal with ambiguity, manage changing priorities within a matrixed organization
- Excellent written and verbal communication skills with the ability to defend ideas and investments, and present complex information in a clear and concise manner to a variety of audiences, including executive levels in the company.
- Experience leading high performing teams virtually or internationally.

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