Senior Application Support Specialist

hace 7 horas


Alajuela, Costa Rica Dhl A tiempo completo

**Senior Application Support Specialist**
At DHL, people mean the world to us.
That's why our goal has always been to attract and retain the best talent across the globe.
We provide challenges and opportunities for personal and professional development.
We recognize the difference you bring to our business and together we share the pride of building one of the world's largest leaders in logistics and supply chain solutions.
Our purpose as the Logistics Company for the World is to connect people, improving their lives.
We don't just deliver parcels and packages - We also deliver prosperity, we transport health, we power growth and we deliver joy.
**Summary**

DHL is hiring a **Senior Application Support Specialist** for its Heredia Zona Franca office.
In this role, you will be **2nd level technical support for CRA (Counter Retail Application), a Retail Solution web-based tool**.
You will effectively manage maximum availability and minimize disruption to CRA and ensure that all agreed targets, SLA's and Metrics are met.
You will **provide service consultation, guidance, and problem-solving expertise** with respect to complex technical issues, support internal improvement initiatives and projects relating to CRA.
In the event of an emergency incident, you will actively manage the target resolution.
**This is a technical role** that requires a minimum of 5 years of experience in large enterprise web development and technical support.
It's also a customer-facing role so a service-oriented attitude and willingness to learn business logic are needed.
Additional skills and responsibilities include:

- Experience with Unix, Linux, PL/SQL, Oracle, Apache, Tomcat, NGINX, and Advanced shell scripting **preferred**:

- Fluent English (written and spoken) **required**:

- Experience in AWS (Amazon Web Services) Cloud with medium-high scale Provisioning **required**:

- Deliver assigned services according to agreed SLA's (TRT, Availability, and Performance)
- Act as a primary point of contact for all RUN related aspects of the service (Incident Management, Problem Management, Capacity Management, SW patching, etc.)
- Maintain service production and pre-production environments and systems
- Drive Service Improvement Plans to continuously improve service performance
- Ensure adherence to testing and installation procedures and resolve deviations
- Follow quality standards and policies
- Interact with members of the IT community and business to address both run and build/project topics
- Good understanding of IT infrastructure (HW, network, OS, DB, middleware)
- Very good communication skills
- Very good analytical skills and structured approach
- Organizational skills, experience with matrix management
- Ability to work independently, self-motivation, and self-confidence
- Strong customer focus

**DHL is an equal-opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.



  • Alajuela, Costa Rica Dhl A tiempo completo

    **Application Support Specialist**At DHL, people mean the world to us.That's why our goal has always been to attract and retain the best talent across the globe.We provide challenges and opportunities for personal and professional development.We recognize the difference you bring to our business and together we share the pride of building one of the world's...


  • Alajuela, Costa Rica Dhl A tiempo completo

    **Senior System Support Specialist**With a global team of 6000+ IT professionals, DHL IT Services **connects people** and keeps the global economy running **by continuously innovating and creating sustainable digital solutions**.We work **beyond global borders** and push boundaries across **all dimensions of logistics**.You can **leave your mark** shaping...


  • Alajuela, Costa Rica Dhl A tiempo completo

    **JOB PURPOSE**The role will be part of a new IT Services DevOps team within the Identity & Access Management area serving the "Start DPDHL" service introduction.After an initial implementation phase the "Start DPDHL" project will turn into a global service, providing identity management to all DPDHL divisions.**WHAT DO WE EXPECT**- A bachelor's degree in...


  • Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    **Job Overview:**At 3M, we are seeking a skilled Cash Application Analyst to join our team. This role is responsible for ensuring the accuracy of cash transactions and maintaining the integrity of our financial records.**Responsibilities:**IDentify and research discrepancies between bank account balances, general ledger, and sub-ledger.Collaborate with...


  • Alajuela, Costa Rica Dhl A tiempo completo

    Would you like work in a global multicultural organization?Our team is looking for an experienced System Support Specialist.You will be responsible for the 2nd level support of the virtualization platform and infrastructure operations that underpin the delivery of business solutions.**Your work**:- Drive continuous infrastructure optimization/automation from...


  • Alajuela, Alajuela, Costa Rica Emerson A tiempo completo

    Job SummaryWe are seeking a highly skilled IT Infrastructure Support Specialist to join our team at Emerson. The successful candidate will be responsible for ensuring the optimal support of end-users within agreed service levels, maintaining and updating relevant IT documentation, and supporting and maintaining the IT Infrastructure security standards in...


  • Alajuela, Alajuela, Costa Rica Golabs A tiempo completo

    **Overview of the Role at Golabs:**Golabs seeks an accomplished Senior Mobile Application Developer with extensive experience in iOS architecture. As a seasoned professional, you will play a pivotal role in shaping our mobile applications.**Key Responsibilities and Expectations:**Solid expertise in Swift and Cocoa Touch is expected.Excellent coding skills...


  • Alajuela, Alajuela, Costa Rica Central America Adventist University A tiempo completo

    We are seeking dedicated individuals to provide academic support to elementary and middle school students at Central America Adventist University.**Responsibilities:**• Provide homework assistance and monitor student progress, ensuring timely completion of assignments• Tailor instruction to meet the diverse needs of students, from basic to advanced...


  • Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    Job Title:Cash Application Analyst | Financial Operations ExpertAbout the Role:As a Cash Application Analyst, you will play a crucial role in ensuring the accuracy and timeliness of financial data. You will be responsible for aligning bank accounts and general ledger/sub-ledgers at month-end, identifying and resolving discrepancies, and providing support for...


  • Alajuela, Alajuela, Costa Rica Intel A tiempo completo

    Job OverviewWe are seeking a skilled Chip Testing and Support Specialist to join our team at Intel. This role will be responsible for providing critical support to our testing activities, ensuring the smooth operation of our equipment, and collaborating with cross-functional teams across geographies.


  • Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completo

    **Job Overview**At SmileDirectClub, we're passionate about empowering transformation and spreading smiles. As a Senior Quality Assurance Systems Specialist, you'll play a crucial role in supporting the implementation and improvement of quality systems to ensure compliance with regulatory requirements.**Key Responsibilities*** Partner with CAPA owners to...

  • IT Support Specialist

    hace 3 días


    Alajuela, Alajuela, Costa Rica Hashmap A tiempo completo

    We are seeking an IT Support Specialist to implement technical solutions in a junior role.About the RoleAs a Field Tech Associate at Hashmap, you will provide on-site technical support and services including equipment assembly, relocation, installation, and replacement. You will troubleshoot and diagnose Level 2 problems with personal computer hardware,...


  • Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Equipment Maintenance Specialist to join our team at Abbott Laboratories. This is a critical role that requires a strong technical background and excellent problem-solving skills.Key Responsibilities:Provide technical support to equipment used in manufacturing and supporting areas, including repairing,...


  • Alajuela, Costa Rica Smiledirectclub A tiempo completo

    Job Type: Full-Time Overview:We're SmileDirectClub, and we believe everyone deserves a smile they'll love.We also believe that you deserve a job you'll love.Good thing you found us, and we found you.At SmileDirectClub, we're all about empowering transformation.We want people to become more confident in how they look, how they feel, and how they think.So...

  • Cash Application Analyst

    hace 14 horas


    Alajuela, Costa Rica 3M A tiempo completo

    **Job Description**:Person(s) hired for the Cash Application Analyst(s) will either ensure that the bank accounts and general ledger & sub-ledgers are aligned at each month-end and/or will ensure any disconnects between the general ledger and sub-ledgers are in agreement/reconciled in a timely matter.The goal of these roles will be either to ensure the...


  • Alajuela, Costa Rica 3M A tiempo completo

    **Job Description**:Envision your future at 3M3M is seeking a person for the Cash Application Analyst will either ensure that the bank accounts and general ledger & sub-ledgers are aligned at each month-end and/or will ensure any disconnects between the general ledger and sub-ledgers are in agreement/reconciled in a timely matter.The goal of these roles will...


  • Alajuela, Costa Rica Solventum A tiempo completo

    **Job Description**:Customer Support Specialist I-Solventum3M Health Care is now SolventumAt Solventum, we enable better, smarter, safer healthcare to improve lives.As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and...


  • Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    About 3MAs a leading global innovator, 3M empowers employees to innovate and deliver solutions that make a real impact. Our company culture is built on collaboration, respect, and a passion for making a difference.Salary and BenefitsWe offer competitive compensation and benefits to ensure our employees live their best lives - both physically and financially....


  • Alajuela, Alajuela, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the backbone of our global success. We thrive in a dynamic and culturally diverse environment where innovation, collaboration, and efficiency are highly valued.Our high-performance culture enables us to drive sustained growth. A strong team spirit promotes an environment where individuals can thrive together.We are...


  • Alajuela, Costa Rica 3M A tiempo completo

    **Job Description**:The person hired as Internal Control Specialist will be part of the 3M Global Service Center (GSC) record-to-report team and will be responsible for ensuring Global Financial Standards (GFS) and SOX compliance, standardization of best practices and risk culture development on RTR.The Internal Control Specialist responsibilities will...