Data Engineering Support Manager
hace 11 horas
Company Description
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.
We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.
In addition, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine.
With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW).
Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle.
Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.
**Job Description**:
About us, but we'll be brief
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.
We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.
In addition, for the last five years we've been listed as one of the 100 "World's Most Innovative Companies" by Forbes Magazine.
What you'll be doing
You will lead the Oxygen Support Team which will help Business units having Oxygen pipelines in production and help to guarantee new BUs with Oxygen adoption and implementation.
As support managers you have responsibilities related to customer satisfaction and team leadership.
To promote quality customer service, they manage the ticket queue, implement, or improve customer support policies and support production Oxygen pipelines and new adoptions.
Summary of Primary Responsibilities
- This person is in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction.
- Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues and identifying customer needs.
- Improve overall department and organization efficiency and performance by identifying opportunities to enhance internal processes.
They may gather data related to customer contact and interactions and use this data to prepare reports and analyses of which processes are working and which can be improved.
- Work in an agile/iterative development environment.
- Report issues and risks to Support Team Leader and Program Manager on a regular basis.
- Have the ability to build the performance metrics for the Support Team
- #LI-REMOTE
**Qualifications**:
What your background looks like
- Generally, at least 5+ years of professional experience
- Problem solving with strong analytical skills with the ability to analyze complex requirements and define technical/functional advanced solutions.
- A degree in computer science or related field
- Desired experience/knowledge on data engineering/ETL development experience working with data at scale.
- Minimal technical requirements: Cloud experience (AWS preferred); Programming languages such as Java, Scala or Python; Big data technologies - Hadoop, Spark, etc.
- Strong communication and interpersonal skills, both written and verbal English language skills are required.
Additional Information
**Culture at Experian**
**Our uniqueness is that we truly value yours.
**
Experian's culture, people, and environments are key differentiators.
We take our people's agenda very seriously.
We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
LI-TV1
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer.
Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together.
We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow.
We value the uniqueness of every individual and want you to bring your whole, authentic self to work.
For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._
-
Senior Manager, Data Engineering
hace 1 día
Heredia, Costa Rica 360Training A tiempo completo**Senior Manager, Data Engineering**With a proven track record of building high-performance teams and delivering world-class data solutions, you'll hire and mentor star data engineers, ensuring our team remains innovative and delivers high-quality projects on time.If you are passionate about data engineering and ready to impact a fast-growing team...
-
Application Process Support L3
hace 6 días
Heredia, Costa Rica NTT DATA A tiempo completo**Req ID**:235499 We are currently seeking a Application Process Support L3 to join our team in Heredia, Heredia (CR-H), Costa Rica (CR). **Position overview** **Position's General Duties and Tasks**: - Incident Management - liaise with Data Support, SMI and TICM Teams to resolve process related issues - Process Escalation - follow-up with client and...
-
Project Manager Sr
hace 3 días
Heredia, Costa Rica NTT DATA A tiempo completoWe are currently seeking a Project Manager to join our team in Barreal de Heredia, Costa Rica. **NOTE* If you are open to Remote/ Work from Home please just indicate only the Country.** **Project Manager Sr.** The IT Project Manager oversees various system projects and/or programs of a highly complex nature. The IT Project Manager work assignments are...
-
Project Manager Itil
hace 6 días
Heredia, Costa Rica NTT Data Services A tiempo completo**Req ID**: 228478 We are currently seeking a Project Manager ITIL to join our team in Heredia, Heredia (CR-H), Costa Rica (CR). - 5-7 Years’ Experience in Service Management Domain(Incident, Change & Problem) anyone as primary and should be well versed in ITIL processes and standards - Run Daily Cadence with Key Stakeholders for updates/progress on...
-
Project Manager Sr
hace 1 día
Heredia, Costa Rica Ntt Data A tiempo completoWe are currently seeking a Project Manager to join our team in Barreal de Heredia, Costa Rica.**NOTE* If you are open to Remote/ Work from Home please just indicate only the Country.****Project Manager Sr.**The IT Project Manager oversees various system projects and/or programs of a highly complex nature.The IT Project Manager work assignments are often...
-
Engineering Program Manager
hace 1 día
Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoEngineering Program ManagerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.**Job Description**:Global Operations prioritizes putting customers and partners first by developing the workforce of the future.This involves strategic, inclusive, and collaborative working culture.At our core, we strive to uphold...
-
Project Manager
hace 2 días
Heredia, Costa Rica NTT DATA A tiempo completo**Req ID**: 212303 We are currently seeking a Project Manager to join our team in Heredia, Heredia (CR-H), Costa Rica (CR). **Position overview** The IT Project Manager oversees various system projects and/or programs of a highly complex nature. The IT Project Manager work assignments are often straightforward and of moderate complexity. **Position's...
-
Project Manager Itil
hace 6 días
Heredia, Costa Rica NTT DATA A tiempo completo**Req ID**:228478 We are currently seeking a Project Manager ITIL to join our team in Heredia, Heredia (CR-H), Costa Rica (CR). - 5-7 Years' Experience in Service Management Domain(Incident, Change & Problem) anyone as primary and should be well versed in ITIL processes and standards - Run Daily Cadence with Key Stakeholders for updates/progress on...
-
Project Manager
hace 9 minutos
Heredia, Costa Rica Ntt Data A tiempo completo**Req ID**: 212303We are currently seeking a Project Manager to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).**Position overview**The IT Project Manager oversees various system projects and/or programs of a highly complex nature.The IT Project Manager work assignments are often straightforward and of moderate complexity.**Position's General...
-
Data Analyst
hace 1 día
Heredia, Costa Rica Ntt Data A tiempo completo**Req ID**: 275514We are currently seeking a Data Analyst to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).BA- Data AnalystPortuguese and English are a must.- Define and deliver metrics, reporting platforms, dashboards, and analytical models vital for tracking and managing the business- Identify business challenges and initiate process...
-
Data Engineering Analyst Ii
hace 1 día
Heredia, Costa Rica Experian A tiempo completoFull-timeEmployee Status: RegularRole Type: HybridDepartment: AnalyticsSchedule: Full TimeShift: Day Shift**Company Description**:**About us, but we'll be brief**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are thrilled to share that...
-
Manager Of Cloud Network Engineering
hace 1 día
Heredia, Costa Rica Experian A tiempo completoFull-timeEmployee Status: RegularRole Type: HomeDepartment: Information Technology & SystemsSchedule: Full TimeShift: Day Shift**Company Description**:Experian is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new...
-
Engineering Program/Project Manager
hace 1 día
Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoEngineering Program/Project ManagerThis role has been designated as 'Office', which means you will primarily work from an HPE office.Hewlett Packard Enterprise advances the way people live and work.We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.The Finance team at HPE...
-
Project Program Management Analyst
hace 1 día
Heredia, Costa Rica Ntt Data A tiempo completoWe are currently seeking a Project Manager Foundational join our team in Heredia, Costa Rica.- ** Job Description**:- Support Infrastructure project multi-country.- Working in virtual teams, working remotely or for a remote manager.- Support projects end-to-end (planning, execution, monitoring and closure)- Basic support in project financial management...
-
Test Engineering Program Manager
hace 1 día
Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoTest Engineering Program ManagerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Global Operations prioritizes putting customers and partners first by developing the workforce of the future.This involves strategic, inclusive, and collaborative working culture.At our core, we strive to uphold HPE's values -...
-
Data Analytics Hub Manager
hace 3 días
Heredia, Costa Rica Experian A tiempo completoCompany Description About us, but we’ll be brief Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years...
-
Data Analytics Hub Manager
hace 1 día
Heredia, Costa Rica Experian A tiempo completoCompany DescriptionAbout us, but we'll be briefExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.In addition, for the last five years we've been...
-
Technical Support Manager
hace 3 días
Heredia, Costa Rica IBM A tiempo completo**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...
-
Project Manager- Data
hace 5 días
Heredia, Costa Rica Moody's Investors Service A tiempo completoThe Moody’s Finance Transformation, Data & Systems team is seeking a Project Manager to support the Data and Analytics team by planning, coordinating and implementing strategic and operational priorities and special projects. This role requires an outstanding blend of problem solving skills, focus and flexibility, creative approach and stakeholder...
-
Project Manager- Data
hace 5 días
Heredia, Costa Rica ZM Financial Systems A tiempo completoImagine what we can INSPIRE with you Moody’s empowers people to make better decisions and achieve brighter futures. This is what motivates us to bring out the best in our products and our people. Join us. Forward Together.- - Moody’s Shared Services are the front line professionals including Finance, Technology, Legal, Compliance and Human Resources,...