Appeals Analyst

Company Description

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.
We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**.
In addition, for the last five years, we've been named in the **100 "World's Most Innovative Companies" by Forbes Magazine**.
**Job Description**:
The Healthcare Appeals Analyst is responsible for monitoring contractual allowances, analyzing and pursuing appeal opportunities with payers and networks, and reporting appeals performance.
**Essential Functions**:

- Implements process for identifying under-allowed claims using software and other available tools.
- Reviews and analyzes EOBs for identified under-allowed claims.
- Verifies applicable contract by, as dictated by operational procedures: reviewing EOB messages, reviewing patient ID card, verifying member information for managed care plans.
- Uses feedback and experience to refine communication skills and tools for use in preparing written and telephone appeals.
- Batches appeals by payer or network, by CPT/HCPCS code combination, by error type, or by provider.
- Compiles and submits appeals, and monitors for proper reimbursement.
- Uses software to track appeals and recoveries.
- Establishes and cultivates helpful and effective contacts in payer or network offices.
- Establishes follow-up protocol with payers and networks.
- Prepares monthly performance statistics regarding appeals and recoveries.
- Monitors and tracks contractual, billing, registration, and posting errors, and provides continuous feedback to Appeals Manager.
- Participates in meetings to discuss ongoing trends and issues regarding the administration of managed care contracts.
- Maintains the strict confidentiality required for medical records and other data.
- Participates in professional development efforts to ensure currency in managed care reimbursement trends

**Qualifications**:
**Education and Experience**:

- High School completed and with some university studies preferred.
- Minimum of one to two years' experience working with managed care claims and appeals for health care professional services (physicians and other health care professionals).
- Experience in a production environment desirable but comfort in such an environment is essential.
- Equivalent combination of education and experience may be considered

**Knowledge**:

- Advanced knowledge and PC skills, with proficiency in utilizing Microsoft office products (Word, Excel, Outlook, etc.).
Intermediate to advance level in Excel.
- Knowledge of the health care professional services billing (physicians and related health care professionals) and reimbursement environment.
- Knowledge of medical terminology.
- Knowledge of networks, IPAs, MSOs, HMOs, PPOs and contract affiliations preferred.
- Knowledge of managed care contracts and compliance preferred.
**Skills**:

- Demonstrated skill in gathering and reporting claims information.
- Demonstrated skill in written and oral communication with colleagues, supervisors, and payer/network personnel.
- Demonstrated skill working in a team-oriented structure to achieve goals.
- Demonstrated skill in problem solving and research.
**Abilities**:

- Ability to work effectively with other departments and management.
- Ability to identify, analyze and solve problems and to recognize patterns in data.
Additional Information
- Experian is proud to be an Equal Opportunity and Affirmative Action employer.
Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together.
We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow.
We value the uniqueness of every individual and want you to bring your whole, authentic self to work.
For us, this is _**_The Power of YOU_**_ _and it ensures that we live what we believe._ll your information will be kept confidential according to EEO guidelines.
Experian Careers - Creating a better tomorrow together

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- Experian is proud to be an Equal Opportunity and Affirmative Action employer.
Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together.
We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow.
We value the uniqueness of every individual and want you to bring your whole, authentic self to work.
For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._