Myhrlivesupport Associate Seasonal, Myhrlivesupport

hace 1 semana

San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

(6+ month) Amazon experience or corporate customer service experience.
- Microsoft Office Proficiency (Word, Excel, Outlook).
- Experience dealing with customers and use of empathy skills
- Fluent communication and writing skills in English (85%).
- Schedule flexibility (as we support a 24x7 operations).
- Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.
- High School diploma.
- 20MB download and 4MB upload internet speed availability.
Join Amazon's HR team and help make a difference for all Amazonians
We are hiring Associates for our MyHRLiveSupport Team The MyHRLiveSupport department is part of the HR organization.
The MyHRLiveSupport area is the first point of contact by phone, chat or tickets for inquiries related to payroll, policies and benefits, among others.
The MyHRLiveSupport associate is an HR representative that takes care of phone related contacts from Amazon employees across the US, EMEA(Europe), Canada and LATAM (Latin America).
Associates will work one-on-one with employees of these areas while maintaining successful partnerships with HR Business Partners, Benefits, Stocks, Payroll, Talent Management and Operations partners to find the solution for the customer while providing a world-class employee experience.
In this role you will master your research skills and ability to resolve HR issues coming in via the MyHRLiveSupport phone system while using our case management system to document and track every call with high level of accuracy.
Moreover, you will encourage self-service tools available for all employees.
As a member of the HR organization, you will handle confidential and sensitive information, as well as demonstrate strong integrity and ethical behaviors.
You will use your strong analytical and critical-thinking skills to bring about continuous improvement on a daily basis; put your exceptional customer service, communication, organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment.
- Experience using Knowledge database and researching skills.
- HR experience (Payroll and Benefits).
- HR technical abilities, HR software preferred.
- Third language a plus.

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