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Deployment Specialist

hace 4 semanas

Heredia, Costa Rica Selligent Marketing Cloud A tiempo completo

Deployment Specialist_

At Cheetah Digital, we are marketers at heart.
Our mission is to help the best brands in the world create meaningful and profitable relationships with their customers.
Our technology and services solve complex marketing challenges and drive exceptional results for enterprise brands across the globe.
As Cheetahs, we are builders and believers who are comfortable disrupting the norm.
We're shaping the future of the marketing technology industry and are looking for like minded people to help us do it
- The Role_
- What You'll Do_
- Build database segments based on client and account team instructions.
- Perform quality assurance on all campaigns, and assist in cross-checking the work of peers to ensure 100% accuracy
- Document and communicate potentially complex solutions to clients in a timely manner
- Serve as a communication liaison between clients and account teams when needed
- Can tactfully relay technical information to a non-technical audience
- Contributes to team, departmental and regional success by sharing best practices recommendations as well as thought leadership and content sharing during local or regional meetings and other initiatives
- Organizes and prioritizes multiple projects and customer deadlines with mínimal oversight
- Other duties as assigned
- What We're Looking For_
- Working knowledge of HTML language
- 2+ years in client services, marketing, technology, or related field
- Bachelor's degree or equivalent strongly preferred.
- Excellent customer service, organizational, and analytical skills
- Comfortable working independently with remote teams across region and timezone.
- Exceptional knowledge of the Internet and general computer skills, knowledge of Microsoft Word, Excel and PowerPoint
- Exceptional work ethic, with ability to perform under pressure and meet competing deadlines while constantly demonstrating enthusiasm towards clients and team members
- Achieves average accuracy of 99.90% across assigned clients in at least 2 of past 4 quarters;
- Consistently completes assigned tasks on schedule, and proactively identifies risks to accuracy or timelines; Consistently updates status in a production tracker and provides updates as needed within status calls and reports;
- Understands key technical aspects of assigned account(s); Can independently troubleshoot any issues or identify other resources who can assist when beyond own capabilities; Can manage support ticket/escalation as needed;
- Consistently represents Cheetah Digital in a positive way in all communications with the client and executes defined instructions appropriately.
Able work with the client to resolve ambiguity in provided requests or assets
- Understands incident reporting process and alerts manager of all concerns"
- Excellent English skills, including proficiency in both oral and written communication
- Familiarity with Kanban board task management systems
- Strong understanding of relational data, querying/filtering and segmentation
- Experience with databases and query tools like Microsoft Access preferred
- Proficiency in JavaScript, SQL, Adobe Photoshop a plus (must be interested in learning)
- Proficiency in Google Suite Apps (Google Sheets, Google Docs, Google Slides, Google Data Studio) a plus
- Audience/Data import and/or segmentation activities and configuration of sending/automation parameters
- Reports/exports related to deployment execution
- Communicate with internal teams and client to provide clarification of requirements, resolve concerns/questions
- Complete Quality Assurance activities against a provided checklist
- Understands incident reporting process
- May perform other Campaign Services functions (with training) for coverage and/or additional oversight
- Other duties as assigned
- Required to work on any of the shifts based on the assignment (listed in USA Time)
- Bachelor's degree in IT, marketing or related disciplines
- 2+ years in a client-facing role in client services, marketing, technology, or a related field
- Knowledge Google Suite apps, Microsoft Office, Adobe Photoshop
- Experience in JavaScript / MS SQL / will be an advantage
- Strong understanding of relational data, querying/filtering and segmentation
- Strong written and verbal English communication skills
- Ability to organize/prioritize multiple projects with attention to detail and perform under pressure to meet competing deadlines
- Immediate availability is highly preferred