Field It Support Specialist
hace 2 semanas
**Job Details**
**Descripción del rol | Ingeniero de TI de campo**
**Resumen de roles**
Los ingenieros de TI de campo proporcionan una variedad de costuras de soporte de tecnología de la información que incluyen, entre otras, connectivy,soporte
de hardware / software y resolución general de incidentes y solicitudes de servicio del Campo I. El rol también proporciona soporte y entrega de proyectos e intenciones de
Enterprise y Business Unit.
**Responsabilidades y expectativas básicas**
+ Realizar la instalación de hardware y proporcionar soporte continuo (por ejemplo, PC, tabletas, dispositivo maby, pinos, dispositivos especializados)
+ Proporcionar soporte softwar yiocal infraestructura sence suppart (c.g, serve, network y VOIP)
+ Sangría Jssist y captura de la demanda de Enterprise y BUprojct (cg, planificado y planificado)
+ Proporcionar Tech Hut seices neón
+ Beaute PC lfccyce gestión y realizar tareas de gestión de activos a requerido por Corporate I
+ Proporcionar manos inteligentes en el sitio c.g, supportandlsson con cámaras de soporte IC intemal de la parte rd)
+ Administración de Beaitelocalmabile
+ Soporte de solicitudes de gestión de identidad y acceso (zg, aprovisionamiento, supervisión electrónica, validación de acceso, recurso compartido de red
de autverticación, un disparo de rublos)
+ Cumplimiento de la seguridad de SuppartlocalT.g, configuración de la sala de comunicaciones, martenance,
+ Equipos de cumplimiento fosist con tareas de auditoría
+ Proporcionar apoyo de oficina satelital y delirar para feist, cuando sea necesario
+ Suportvendormanagementsegún sea necesario
+ Adquisición de SupportT según sea necesario
+ Seve como escalation paintinregion fointemal clientes con demandas eufóricas a ystems, software y hardware, en los casos en que
Senice Desk camnot resolver el problema
+ Gestión de la relación con Corporate 1
+ Entregar Feld TSenices de acuerdo con SLT's utilizando CI Senice Management tonsct
+ Comunicación proactiva y proporcionar actualizaciones a los clientes
+ Proporcionar SUA diferenciado para solicitudes o incidentes eufóricos del cliente
+ Soluciones ForXaaS, colaborar con suministros de terceros para la resolución de incidentes, según sea necesario
dacoess)como necded
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