Data Analyst

hace 3 días

San José, San José, Costa Rica L. L. Bean A tiempo completo

We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside.
Come join us.
Because on the inside we're all outsiders.
And if it's outside, we're all in.
**Position Purpose**:Understand business needs, collect and analyze data to elaborate reports that offer opportune information for decision making, that allow achieving goals and strategic objectives of the company.
Recommend or work on continuous improvement projects.
Provide mentoring, guidance and technical expertise to other analysts as needed in order to achieve goals.
May have, as assigned, direct reports.
**Responsibilities**:

- Design and maintain reports that provide reliable information to support business processes, projects and decision-making.
Elaborate required databases to recollect and connect data at the required level of detail, using the available tools.
Evaluate business needs, clearing up doubts as necessary.
Analyze available data sources, determine required data and validate obtained results to assure accuracy of the reports.
- If more than 300 hours of complex developments by period, consider moving to paygrade 17.
- Analyze data with the objective of responding to the needs of information, understanding and being able to identify data sources.
The analyst should have advanced knowledge of the data sources available.
- Ensure the quality and integrity of data shown in the reports.
- Create and maintain documentation of all development efforts.
- Be the owner of reports.
Maintain documentation updated to allow usefulness, accuracy and repetitiveness of reports.
Identify trends and its causes and provide value added analysis to reporting.
- When being the owner of reports, ensure understanding of the data shown in the reports and their logic.
- If needed due to capacity constraints, run reports showing performance of company's processes or supporting business processes.
- Make recommendations, work or guide others on the improvement of existing procedures/reports, decreasing time and steps to reproduce, by using the tools available.
Implement best practices, standardization, new concepts and ideas.
- Execute investigation, troubleshooting and customer follow up related to the reports.
Assist users of reports with the interpretation of data as necessary.
- Provide mentoring, guidance, analytical support and technical expertise to other analysts as needed in order to achieve goals.
- Search for business knowledge and share it with the team.
- Participate in projects as required to provide data and analytical support.
- Demonstrate advanced communication skills and provide exceptional customer service to business partners and customers.
Be able to identify priorities of requests; respond in a prompt and accurate way to requests or questions from customers.
Communicate issues/concerns to leaders/capacity planner in a timely matter.
- Applicable for Capacity Planner: Allocate resources in the team to achieve production reports and special requests deliverables.
Work on a daily basis on balancing the workload for all the analysts.
Work on special capacity plans to cover low capacity periods, such as holidays and vacations.
- Applicable for Capacity Planner: Ensure workload balance for all analysts.
Have fluent communication with the leaders of the team, communicating concerns or capacity constraints.
Constantly communicate changes or important messages to the analysts.
Look after the correct documentation of the Capacity Planning file.
- May have, as assigned, direct reports: set goals, provide continuous feedback, train and coach direct reports.
Conduct the periodical Performance Appraisals and Development Assessments.
- Move to paygrade 18 when direct reports assigned.
- With DR: Provide follow up to internal goals, for example Self Development goals.
- Execute all of the above demonstrating the Integrity and Commitment values.
**Health and Safety Requirement**:Every employee is responsible for contributing to a safe and healthy workplace.
Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.
**English Level**:Advanced proficiency in English (C1).
**Education Level**:Advanced student (or graduated) in Industrial Engineering, Business Administration, or related field.
**Years of Experience**:Previous experience is not required, but it's a plus.
**Skills and Qualifications**:

- Attention to Detail
- Results Oriented
- Customer Focus
- Learning agility
- Self-development and learning desire
- Team Player
- Analytical skills
- Communication Skills
- Innovation and Continuous Improvement mindset
- Problem Solving
- Decision making
- Emotional Intelligence
- Excel Knowledge
-

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