Supervisor, Digital Review Team

hace 2 semanas

Santa Ana, Costa Rica Western Union A tiempo completo

**Supervisor, Digital Review Team - Santa Ana, Costa Rica**

Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Do you want to join a FinTech company that is revolutionizing the payments industry? Join Western Union as a Supervisor, Digital Review Team.

**Western Union powers your pursuit.**

**Role Responsibilities**
- As a supervisor of operations, you will manage a team of analysts who investigate digital transactions to make sure that no fraudulent activity is involved.
- We are looking for a People-oriented, analytical, and adaptable professional with passion for customers; you will be responsible for employee performance, career development, and problem-solving. We expect you to have a highly engaged team whilst successfully achieving business and performance results in a consistent basis.
- You’ll make a difference by proactively creating and/or enhancing daily transaction monitoring tools, reports, and processes, as required.
- You should work closely with other risk operations Supervisors to ensure best practices are consistent among teams and the broader global team.
- Monitor SOPs are being properly followed by team members at all times and updated timely in partnership with support departments.

**Role Requirements**
- For this role, we require you to meet strict deadlines, consistently manage performance successfully, have very strong analytical skills, feel comfortable working in a broad and global organization and with various groups, have exceptional customer service skills and a customer-first mindset.
- You should demonstrate strong self-motivation and a results-oriented mentality.
- As part of your role, you will have the ability to grasp new concepts and integrate quickly to deliver significant quantifiable results (individually and through your team).
- To succeed in this role, you will ideally have 2+ yrs. of experience successfully leading and managing high performing teams whilst working cross functionally, or a combination of several years of previous relevant work experience and formal education (bachelor’s degree in business administration, Finance, or Industrial Engineering).
- You are very proficient using Microsoft Office suite, enjoy creating reports (and making sounding suggestions) and analyzing data.
- You’ll have strong communication skills, Spanish and English; verbal, and written communication (English level B2+, C1 preferred).
- Experience in fraud prevention and or payments background is a plus.
- Be Greenbelt certified or commit to getting certified within the first 18 months from the start date in the position.
- Support and leadership to key strategic site-level initiatives might be required.
- ** Additionally, you’ll have schedule flexibility.**

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

Your Costa Rica
- specific benefits include:

- Asociación Solidarista
- Paid time off including extended maternity leave.
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy

**Our hybrid work model**

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

LI-Hybrid

Estimated Job Posting End Date:
03-08-2024

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