OTC Accounts Receivable

hace 2 semanas

San José, Costa Rica Bacardi A tiempo completo

**Your Opportunity**

The Rebates Analyst, reports directly to the OTC Rebates Team Lead in support of its mission to expand the BES OTC footprint using shared services to reduce costs, maintain or increase customer service, and build new capabilities. Compromised to deliver best in class services for the OTC processes in accordance with negotiated Service Level Agreements.

Key responsibility areas are:

- Rebates Management: Support all activities associated with rebates processing which includes creation, maintenance and closure and perform periodic status reports.
- Support all back-office activities for rebates processing including management of rebates agreements and accrual adjustments.
- Meet and exceed customer service, SLA, and Key performance indicator targets.
- Identify opportunities within his process to enrich the quality and service of his daily activities.
- Support Sr. Analyst in all rebate management activities

**About You**

Bacardi Enterprise Service is looking for high performing individuals who are success driven and interested in a career at Bacardi. This role will be responsible for executing rebate management support, provide periodic reports, submit credit notes, and attend customer inquiries.

**Responsibilities**:
**With our Consumer at the heart, your key focus will be to**:

- Meet, or exceed Service Level Agreements and Key Performance Indicators.
- Maintain a mindset of continuous improvement by constantly striving for ways to improve the processes.
- Works cooperatively with the organization and is committed to the overall team objectives.
- Understand the e2e of the Rebates process
- Use and knowledge of agreements management tools: Anaplan, Samba, Vistex, Amalia and SAP
- Support the Jr Analyst on the creation and modification of Rebate Agreements as per local market request.
- Close rebate agreements as per local market request.
- Manage the Internal correction process.
- Credit Note reversal management (VF11): Collect and document the request of a reversal billing document.
- SysAid ticket resolution upon deadline and Agreed SLAs
- Support coding process with the support of the Sr. Analyst
- Follow up of invoices with issues.
- Support stakeholders via phone or teams when required.
- Back up approver of invoices
- Create and maintain the process mapping and documentation of the activities assign to the Rebates Analyst role.
- Support Sr. Analyst with the internal and external audit requests.
- Perform periodic rebates status reports

Skills and Experience

**The Skills & Experience needed to create your legacy**
- Ability to handle multiple and changing priorities while working in a matrixed organization
- Analytical, diagnostic, and problem-solving skills
- Previous experience or current studies in areas such as accounting, finance or administration
- Detail oriented with the ability to capture information in a clear, concise manner
- Maintain a mindset of continuous improvement by constantly striving for ways to improve the processes
- Deliver best in class customer services to the organization to achieve our NPS targets
- Knowledge of standard business practices and professionalism in a customer service environment
- Proven experience building business relationships with upper management
- Strong communication skills, written and verbal, able to effectively address all levels within the organization
- Full understanding of the process and capable to document and map it to ensure business continuity
- Advanced English Level

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?
- Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.
- Family; We treat each other, and our communities, like Family. Always.
- Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.
- Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list._

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