Complaint Clerk- Cr

Job Type: Full-Time Overview:
We’re SmileDirectClub, and we believe everyone deserves a smile they’ll love. We also believe that you deserve a job you’ll love. Good thing you found us, and we found you. At SmileDirectClub, we’re all about empowering transformation. We want people to become more confident in how they look, how they feel, and how they think. So we’re spreading smiles and positivity all over the country.

It’s no small task. That’s why we’re looking for energetic, passionate, and confident team members who can help turn frowns, into life-changing grins. Are you up for it?

This position will manage the evaluation, investigation and closure of customer complaints regarding into the complaint file in accordance with FDA requirements.

**Responsibilities**:
**Responsibilities**:

- Classify and evaluate Quality Management System (QMS) complaints, as applicable, in a timely manner, according to related documents.
- Assign potential root cause of QMS complaints according to pre-defined workflows (when possible) in order to generate data to feedback the company.
- Escalate to the Complaint Analysts I or II those complaints that are related to customers alleging any type of injury or malfunction that could lead to an injury.
- Trace QMS complaints to ensure due diligence has been performed to meet the immediate need of the customer.
- Be part of Special Projects and other duties as needed.

Qualifications:
**It will really make us smile if you have**
- At least 6 months experience in the company in a clerical process (like Setup Clerk) with demonstrable good disciplinary records and good performance with applicable process indicators.
- Be currently in college (University) is a plus (BS/BA related field is preferred).
- English level B1+ as a minimum (able to effectively read and write in English).
- Good written communication skills
- Previous experience working in an ISO 13485 / FDA CFR 820 regulated environment is a plus.
- Previous experience working with complaint handling is a plus.
- Dental technician or related (plus).
- Adaptable to changes.
- Attention to detail; flexible, willing to work in an environment that requires effective interaction with other teams and team members.

Company Profile:
SmileDirectClub was founded on a simple belief: everyone deserves a smile they love. The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together. By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn't otherwise afford orthodontic treatment to get a better smile.
- What is SmileDirectClub? Link here.
- What are our customers saying? Link here.
- What is a SmileShop? Link here.
- What is our culture like? Link here.
- How do we celebrate your team members? Link here.