Last-mile Delivery Operations Coordinator

hace 1 semana

San Rafael, Costa Rica Uber A tiempo completo

**About the Role**

Uber Direct is changing the way delivery is done around the world by allowing brands to leverage Uber's fleet to offer last-mile delivery to their customers through their existing websites or apps.

As Last-Mile Delivery Operations Coordinator, you will help the Merchant Ops Manager and ACAC team to help scale the business by driving continuous improvements (through both process and tech changes) and new programs/ merchant launches. You will work on operational improvements & collaborate with cross-functional team members to help us launch & onboard new partnerships by building scalable processes, by constantly identifying improvement opportunities.

**What You'll Do**
- Collaborate with account management teams, sales, and other teams to identify process inefficiencies, build solutions, and drive operational efficiency (e.g. centralizing repeatable processes, account strategy and growth, weekly performance reporting)
- Build new processes that enable us to launch & grow new partnerships and also provide best-in-class merchant experience
- Identify, plan, and implement projects and root cause analyses to improve our existing processes for account management and customer programs.
- Design, implement and automate processes to run and optimize the business performance and reliability. You will autonomously build your own analyses and dashboards to measure your projects' success
- Be an important cross-functional partner to teams working with Uber Direct (Account Management, Sales, Support, Product, Finance)

**What You'll Need**
- English fluency
- SQL proficiency
- 2+ years of professional work experience in a related field (start-up, operations, strategy, analytics, tech)
- Passion about being constantly challenged and going above and beyond
- Be self-driven and motivated to proactively create/drive new initiatives
- Be comfortable in a fast paced environment with constant changes
- Data-driven approach to make decisions and measure performance
- Experiment and hustle to build quickly. This individual will need to identify and evaluate solutions for short and long-term operational problems
- Experience working closely and communicating effectively with a diverse set of stakeholders in a constantly evolving, rapid growth environment with tight deadlines
- Excellent written and verbal communication skills
- Strong Excel/Google Sheets skills
- Strong project management skills
- Python proficiency
- Experience working cross functionally with Sales, Account Management, and customer support teams

**About the Team**

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

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