Customer Service Representative

hace 6 meses

Heredia, Costa Rica Straumann Group A tiempo completo

**#ChangeMakers**

Ready to make an impact?

We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.

We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition. From the first Dental Implant in 1974 to the latest Digital Solution - we do things differently than others

We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful “can-do” attitude.

**#WeChangeDentistry every day. Be part of it.**

**Position Summary**:
**Responsibilities**:

- This position is responsible for, but not limited to, the following_
- Provides superior customer service over the telephone to our customer base including, but not limited to, dental offices and dental labs.
- Sets up new accounts and maintains customer master data in SAP.
- Answers incoming interactions from Straumann, Neodent, and ClearCorrect customers in a professional, timely manner (focus will be on French speaking customers eg in Quebec)
- Provides basic technical support on all Straumann products.
- Processes orders accurately and efficiently using SAP.
- Problem solve and provide resolution to order and shipping issues.
- Accomplishes weekly productivity, efficiency, and satisfaction goals.
- Attends and contributes to team and company meetings to stay up to date on relevant information.
- Follows safety rules and maintains personal safety and the safety of others, including maintaining a clean and
- Read and interprets training documents, safety rules, operating manuals, maintenance instructions, and procedural documents.
- Completes training required for this position.
- Other duties as assigned.

**Physical Attributes**:

- Type on a computer keyboard, using a computer mouse and monitor for up to 8 hours at a time.
- Sit at a desk for approximately 8 hours per day while using a computer and phone.
- Observe and respond to warning signs and signals within all areas of the company.

**Minimum Qualifications**:

- 1+ years of experience providing customer services or support.
- High School diploma or equivalent
- Fluent in English

**Preferred Qualifications**:

- Prior dental experience preferred.
- Ability to work in a fast-paced, team environment.
- Strong interpersonal and written communication skills.
- Excellent customer service skills.
- Prior sales experience a plus.
- Basic computer skills including PC, Microsoft Office including Word, Excel, and PowerPoint.
- Ability to read and interpret training documents, safety rules, and procedural documents in English.
- Ability to speak with and deal with a wide variety of customers and positively provide solutions.
- Demonstrated ability to work in a fast-paced team environment and collaborate well with others.

CustomerEnablers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

**Employment Type**:Full Time

**Alternative Locations**:Costa Rica : Heredia

**Travel Percentage**:0%

**Requisition ID**:12936

  • Customer Service Representative

    hace 6 meses

    Heredia, Costa Rica Movate A tiempo completo

    The Customer Service Phone Representative provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating an effortless customer experience by answering questions about products, orders, and services available through the...

  • Customer Service Representative

    hace 6 meses

    Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Customer Service Representative Posición HIBRIDA, oficina se ubica en Belén de Heredia. Contrato TEMPORAL por 3 meses. Horario de Lunes a Viernes. **Requisitos**: Inglés avanzado. Título de bachillerato. Minimo 6 meses de experiência en call center. **Job Types**: Temporary, Full-time **Salary**: ₡500,000.00 - ₡550,000.00 per...

  • Customer Service Representative

    hace 6 meses

    Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Customer Service Representative Posición Presencial, oficina se ubica Heredia Zona Franca Americana AFZ Contrato indefinido. Variedad de Horarios **Requisitos**: Inglés avanzado. Título de bachillerato. Minimo 6 meses de experiência en call center. **Job Types**: Full-time, Temporary Pay: ₡500,000.00 - ₡550,000.00 per month **Education**: -...

  • Customer Service Representative

    hace 6 meses

    Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Customer Service Representative Posición Presencial, oficina se ubica Heredia Zona Franca Americana AFZ Contrato indefinido. Variedad de Horarios **Requisitos**: Inglés avanzado. Título de bachillerato. Minimo 6 meses de experiência en call center. **Job Types**: Full-time, Temporary **Salary**: ₡500,000.00 - ₡550,000.00 per...

  • Customer Service Representative

    hace 6 meses

    Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Customer Service Representative Posición PRESENCIAL, oficina se ubica en Belén de Heredia. Contrato TEMPORAL por 1 mes y medio. Horario de Lunes a Viernes. Horarios diferentes. **Requisitos**: Inglés avanzado. Título de bachillerato. Minimo 6 meses de experiência en call center. **Job Types**: Temporary, Full-time **Salary**: ₡500,000.00 -...

  • Customer Service Representative

    hace 6 meses

    Heredia, Costa Rica 360training A tiempo completo

    **360training** **Customer Service Representative - Spanish / English** **Responsibilities** - Receive, initiate, document, and handle product/service-related transactions over the phone with customers. - Review and master product/service-related systems and materials per customer. - Demonstrate strong interpersonal skills while interacting with customers,...

  • Customer Service Representative

    hace 6 meses

    Heredia, Costa Rica Movate Inc A tiempo completo

    **Customer Service Representative** **Job Summary**: **Responsibilities**: - Serve as the first point of contact for customers, identifying their issues and routing them to the appropriate engineers when necessary. - Create and manage tickets for customer issues, ensuring timely resolution and customer satisfaction. - Act as a liaison between customers and...

  • Customer Service Representative

    hace 6 meses

    Heredia, Costa Rica Straumann Group A tiempo completo

    **Position Summary**: **Responsibilities**: This position is responsible for, but not limited to, the following: - Provides superior customer service over the telephone to our customer base including, but not limited to, dental offices and dental labs. - Sets up new accounts and maintains customer master data in SAP. - Answers incoming interactions from...

  • Customer Service Representative

    hace 6 meses

    Heredia, Costa Rica Straumann Group A tiempo completo

    **Position Summary**: **Responsibilities**: This position is responsible for, but not limited to, the following: - Provides superior customer service over the telephone to our customer base including, but not limited to, dental offices and dental labs. - Sets up new accounts and maintains customer master data in SAP. - Answers incoming interactions from...

  • Customer Service Representative

    hace 6 meses

    Heredia, Costa Rica Straumann Group A tiempo completo

    **Position Summary**: **Responsibilities**: This position is responsible for, but not limited to, the following: - Provides superior customer service over the telephone to our customer base including, but not limited to, dental offices and dental labs. - Sets up new accounts and maintains customer master data in SAP. - Answers incoming interactions from...

  • Account Operations Customer Service Representative

    hace 1 mes

    Heredia, Costa Rica Copeland A tiempo completo

    The Account Operations Customer Service Representative will be part of our Shared Services Centers across the globe, providing services & support to our customers. Representatives will be responsible for processing customer orders and product returns, quotations, handling inbound customer calls, and outbound calls to resolve customer queries, complex...

  • Customer Service Representative

    hace 6 meses

    Heredia, Costa Rica Straumann Group A tiempo completo

    **Position Summary**: **Responsibilities**: This position is responsible for, but not limited to, the following: - Provides superior customer service over the telephone to our customer base including, but not limited to, dental offices and dental labs. - Sets up new accounts and maintains customer master data in SAP. - Answers incoming interactions from...

  • French & English Customer Service Representative

    hace 6 meses

    Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Our Global Consumer Care representative will provide support to customer calls from the USA. Utilize various methods to validate customer...

  • Customer Service Supervisor

    hace 6 meses

    Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...

  • French & English Customer Service Representative

    hace 6 meses

    Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. The Canada Call Center Representative provides service to consumers/members on their credit files by updating accounts, creating investigations,...

  • Customer Service Manager

    hace 6 meses

    Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...

  • Customer Service Representative

    hace 3 días

    Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    Job SummaryWe are seeking a dedicated Senior Process Executive - CHD with 1 to 3 years of experience in customer service. The ideal candidate will be responsible for providing exceptional customer support ensuring customer satisfaction and contributing to the overall success of our operations. This role requires proficiency in Spanish and English and the...

  • Customer Service Representative

    hace 6 meses

    Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...

  • Customer Service Representative

    hace 6 meses

    Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...

  • Customer Service Representative

    hace 6 meses

    Heredia, Costa Rica Qualfon A tiempo completo

    In this role, you will deal directly with our customers to find out what issues they are facing, and how we can improve our products or services. **OUR MISSION**: Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create an ever-growing number of career development opportunities, and be the partner of choice for all...