Senior Application Support Specialist

hace 2 semanas


San José, Costa Rica Encora A tiempo completo

At Encora we are looking for a great talent like you to join our team as the next **Senior Application Support Specialist** (9035)**

Would you like to join our great team of engineers? Here we will tell you more about us and the role

**Our Requirement**:

- Experience with Unix, Linux, PL/SQL, Oracle, Apache, Tomcat, NGINX, and Advanced shell scripting preferred
- Fluent English (written and spoken)
- Experience in AWS (Amazon Web Services) Cloud with medium-high scale Provisioning
- Deliver assigned services according to agreed SLA's (TRT, Availability, and Performance)
- Act as a primary point of contact for all RUN related aspects of the service (Incident Management, Problem Management, Capacity Management, SW patching, etc.)
- Maintain service production and pre-production environments and systems
- Drive Service Improvement Plans to continuously improve service performance
- Ensure adherence to testing and installation procedures and resolve deviations
- Follow quality standards and policiesInteract with members of the IT community and business to address both run and build/project topics
- Good understanding of IT infrastructure (HW, network, OS, DB, middleware)
- Very good communication skills
- Very good analytical skills and structured approach
- Organizational skills, experience with matrix management
- Ability to work independently, self-motivation, and self-confident

**Why you will love working with us**:

- Work from Home/ Work from Anywhere and available workplace office space if preferred
- Private medical insurance
- Birthday day-off
- Referral bonuses
- Flexible work schedules and work patterns for a better work/life balance
- Continuous technical training
- Working in a Great Place To Work characterized by a horizontal and dynamic environment
- Corporate recognition program
- Career path that will allow you to grow with us.
- Among others

**About Encora**:
Encora is a global company that offers Software and Digital Engineering solutions, with more than 9000 Encorians around the world. Our technology practices include Cloud Services, Product Engineering, Data Science and Engineering, Digital Experience, DevOps, Cybersecurity, Quality Engineering, among others.
- _At Encora Inc. we hire professionals based solely on their skills and do not discriminate on the basis of age, disability, religion, gender, sexual orientation, socioeconomic status or nationality._



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