Field Service Engineer

hace 2 semanas


San José, Costa Rica Scanco Costa Rica A tiempo completo

ACERCA DEL TRABAJO

Mediante nuestro trabajo, proporcionamos un adecuado mantenimiento y soporte técnico que hace que los laboratorios funcionen de manera más eficiente, minimizando las paradas por fallas en los equipos analíticos. Como parte del equipo de Servicio Técnico contribuirá a garantizar que los laboratorios de nuestros clientes puedan producir datos de los que pueden confiar para la gestión de sus operaciones.

Como nuestro Ingeniero en Servicio, tendrá oportunidad de trabajar en una amplia variedad de laboratorios y equipos, por lo que es indispensable tener buena actitud y ganas de aprender continuamente sobre nuevas tecnologías, software y aplicaciones analíticas. Como Ingeniero en Servicio, podrá aplicar sus conocimientos técnicos y habilidades de comunicación para resolver los problemas de los clientes.

En definitiva, serás una persona en la que confíen nuestros clientes. Confiarán en que les proporcionaras soluciones oportunas y precisas a sus problemas analiticos.

PRINCIPALES FUNCIONES
- Realizar adecuadamente la instalación del equipo solicitado por el cliente y de acuerdo con las especificaciones del fabricante.
- Brindar servicio de mantenimiento preventivo y correctivo de los equipos que se le instalan al cliente.
- Realizar capacitaciones en el uso, manejo y desarrollo del equipo instalado, garantizando la satisfacción del cliente.
- Dar seguimiento del servicio realizado al cliente.
- Aplicar los protocolos de calificación de los equipos (IQ/OQ).
- Brindar al cliente recomendaciones técnicas sobre las partes o repuestos que puede necesitar el equipo instalado.

REQUISITOS INDISPENSABLES
- Experiência comprobada en instrumentos y equipos analíticos para laboratorio.
- Estudios universitarios en: Química, Ingeniería Química, Eléctrica, Electrónica, Mecatrónica o Biomédica.
- Inglés avanzado
- Disponibilidad para viajar dentro y fuera del país.
- Visa, licencia y vehículo propio.

CONDICIONES DE TRABAJO
- El trabajo se realiza en un ambiente de oficina y/o visitas a los clientes en espacios seguros y controlados.
- Grado y frecuencia de peligrosidad laboral: El trabajo que se realiza no es frecuente que haya accidentes laborales.

MEDICIÓN DEL PUESTO
- Forma de medir: mediante objetivos trimestrales, Reportes, observación y encuestas de los clientes.
Periodicidad: Diariamente.
Responsable de la medición: Jefe de Servicio y Recursos Humanos.

COMPETENCIAS
- ** Comunicación**:Capacidad para transmitir información oral y escrita, concisa y oportunamente.
- ** Orientación al Cliente**:Instinto para identificar, comprender y dar alta prioridad a las necesidades del cliente.
- ** Iniciativa**:Voluntad para poner en práctica una idea que pueda añadir valor agregado al negocio, promoverla y convertirla en realidad. Tomar medidas para asegurarse que se cumplan o superen los objetivos, sin que se le pida.
- ** Solución de problemas**:Se enfoca en la habilidad de evaluar de manera precisa una situación y llegar a una solución positiva.
- ** Responsabilidad**:Confiable en cuanto al cumplimiento de compromisos, se ajusta a objetivos, procedimientos establecidos.

BENEFICIOS
- Seguro médico
- Capacitaciones continuas

SOBRE NOSOTROS

**MISIÓN**: Impulsar la innovación y desarrollo tecnológico de laboratorios analíticos para que estos le brinden una ventaja competitiva nuestros clientes.

**SCANCO**, es una compañía regional que brinda asesorías y soluciones analíticas a empresas e instituciones que cuentan con laboratorios químicos, físicos y microbiológicos.

Nos encantaría que seas parte de nuestro equipo de trabajo, proveyendo soluciones de calidad a las necesidades de nuestros clientes



  • San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities** - Review Booking documentation (PO, Quote, GP analysis, Service form) - Ensure order booking considering applicable approvals - Information extraction (running reports) from Oracle - Request of Invoice in Advance - Order administration (Purchases FD/SO-PO Date management, logistics coordination) - Stretch collaboration with...

  • Field Manager

    hace 4 semanas


    San José, Costa Rica Maximo Nivel A tiempo completo

    Founded in 2003, Maximo Nivel is a leading organization in study abroad and educational travel. We are an internationally accredited organization with 4 locally based institutes in 3 of the most beautiful countries in the world—Costa Rica, Guatemala. and Peru. At Maximo Nivel, we strive to set ourselves apart and provide the best education and travel...

  • Field Manager

    hace 3 semanas


    San José, Costa Rica Snaphunt A tiempo completo

    The OfferOpportunity within a company with a solid track record of performanceWork alongside & learn from best in class talentOpportunity to make a positive impactThe JobYour responsibilities will include:Working closely with international clients providing in-country support, project organization, class scheduling, housing, travel, and responding to any...


  • San José, Costa Rica Johnson Controls A tiempo completo

    **Job Details** Electromechanical Field Coordinator **Job Description**: The Electromechanical & IT Field Coordinator is responsible for overseeing the planning and execution of several construction projects under the responsibility of the sponsoring Project Manager, making sure quality procedures are followed closely and proper controls are in...


  • San José, Costa Rica Joby Aero, Inc. A tiempo completo

    Avionyx Overview: IT Service Desk Engineer Job Overview: An IT Site Admin would operate on premise at a Joby worksite providing Tier 2/3 support for network, server, storage, conference media, telephony, and R&D compute systems. Operating in conjunction with the IT Network and IT Infrastructure teams as on-site resources to troubleshoot, implement, and...


  • San José, Costa Rica Johnson Controls A tiempo completo

    **Job Details** **Job Description**: The Mechanical Field Coordinator is responsible for overseeing the planning and execution of several construction projects under the responsibility of the sponsoring Project Manager, making sure quality procedures are followed closely and proper controls are in place. **Responsibilities**: - Works closely with the...


  • San Francisco, Heredia, Costa Rica TE Connectivity A tiempo completo

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job OverviewTE Connectivity's Field Application Engineering Teams work intimately with customers to recommend products and solutions for new and existing applications. They identify new applications,...


  • San José, Costa Rica Micro Focus A tiempo completo

    **_ Responsibilities: _** - Integrates technical knowledge and business understanding to create superior solutions for the company and for customers. Incident Management: - Resolve single - and cross - technology incidents independently. - Work with team members to resolve unusually complex or cross - technology incidents. Escalation Management: -...

  • Field Manager

    hace 4 semanas


    San José, Costa Rica Maximo Nivel A tiempo completo

    The Field Manager works as part of the International Programs Team—a team of 4-6 people, and reports to the Director of International Programs. As part of this team, the Field Manager works to improve the international programs business and ensure excellent client service and program management. The Field Manager works closely with international clients...


  • San José, Costa Rica DXC Technology A tiempo completo

    **_ Responsibilities: _** - Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met. - Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures. - Provide software service, post - Provide direct post-sales systems technical support to end users and company...

  • Data Engineer

    hace 1 día


    San José, Costa Rica Gracemark A tiempo completo

    **Data Engineer** **Job Details**: - Workstyle: Hybrid - Location: Heredia, CR. - Permanent Position **What you get to do in this role**: - Bachelors or Masters in Computer Science or related field with 5 - 10 years experience in a technical data organization - Experience in cloud technologies (snowflake/AWS) - Experience with a data warehousing...

  • NOC Frontline Engineer

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Fujitsu A tiempo completo

    Job DescriptionFujitsu Service Operations & Maintenance is seeking a Network Operations Center (NOC) frontline engineer with experience in multivendor network management solutions. The selected candidate must have knowledge of monitoring and isolating faults and notifying the customers of events and tickets. This includes both responding to automated events...

  • Backend Engineer

    hace 4 semanas


    San José, Costa Rica Builders - Job Boards A tiempo completo

    **JOB TITLE**: Back End Engineer (JAVA) **LOCATION**: India / Latam - Remote **COMMITMENT**: Full-time - Contractor **Overview**: Our client is looking for a very skilled Back End engineer - JAVA to join their growing team. The role is completely remote with daily stand-up meetings. Looking experience in writing tests, issue identification and resolution...

  • Senior Backend Engineer

    hace 4 semanas


    San José, Costa Rica Builders - Job Boards A tiempo completo

    **JOB TITLE**: Back End Engineer (JAVA) **LOCATION**: India / Latam - Remote **COMMITMENT**: Full-time - Contractor **Overview**: Our client is looking for a very skilled Back End engineer - JAVA to join their growing team. The role is completely remote with daily stand-up meetings. Looking experience in writing tests, issue identification and resolution...


  • San José, Costa Rica Splunk A tiempo completo

    Join us as we pursue our exciting new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn...


  • San José, Costa Rica TD SYNNEX A tiempo completo

    **Overview**: The technical support engineer is responsible for OEM equipment repair, this includes 24x7 technical support of client enterprise server and network infrastructure. This position includes consulting with onsite technicians and customers to solve complex issues and restore service availability, this includes optimizing system performance and...

  • Sr Cloud Engineer

    hace 1 día


    San José, Costa Rica Datasite A tiempo completo

    Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What’s yours? Invest...


  • San José, Costa Rica TD SYNNEX A tiempo completo

    **Job Summary**: The Technical Support Technician is responsible for OEM equipment repair; this includes 24x7 technical support of client enterprise server and network infrastructure. This position includes consulting with onsite technicians and customers to solve complex issues and restore service availability, this includes optimizing system performance...

  • Senior Front End Engineer

    hace 4 semanas


    San José, Costa Rica Smash CR A tiempo completo

    **SMASH, Who we are?** We are agents for tech professionals in Costa Rica and Colombia that help them build careers in the United States. We believe in long-lasting relationships with our talent. We invest time getting to know them as individuals and understanding what they are looking for as their professional next step. We aim to find the perfect match....

  • Systems/network Engineer

    hace 3 semanas


    San José, Costa Rica TD SYNNEX A tiempo completo

    **Job Summary**: Are you a Skilled Systems/Network Engineer looking for a new opportunity? At TechData; a TD SYNNEX Company, we offer schedule flexibility, a great culture, and opportunities for personal and professional growth. As a Systems/Network Engineer you will act as the main engineering and technical expert and/or Highest level of technical support...