Empleos actuales relacionados con Latam Workflow Analyst, Latam Workflow Analyst - Calle Blancos - Amazon Support Services Costa Rica SRL
-
Latam Workflow Analyst, Latam Workflow Analyst
hace 2 semanas
Calle Blancos, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo1+ years of tax, finance or a related analytical field experience - 2+ years of complex Excel VBA macros writing experience - Bachelor's degree or equivalent - Experience defining requirements and using data and metrics to draw business insights - Experience with SQL or ETL The workflow analyst analyzes data to drive the complex decisions for key workforce...
-
Latam Workflow Analyst, Workflow Analyst
hace 2 semanas
Calle Blancos, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBasic qualifications: - Prior experience as Workflow Analyst for Customer Service. - Proven at least 6 months of experience in Workflow, workforce departments or relevant departments. - High level of computer literacy with advanced Excel skills. - Experience using SQL and Power BI / Power Query is preferred. - Advance written and verbal skills in English. -...
-
Latam Workflow Analyst
hace 1 semana
Calle Blancos, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoPrior experience as WF Associate for Customer Service. - Proven at least 6 months of experience in Workflow, workforce departments or relevant departments. - Understanding of workforce management programs and ACD (Automated Call Distribution) systems. - Minimum of +1 year working in Amazon. - High level of computer literacy with advanced Excel skills. -...
-
Eu Workflow Analyst
hace 4 días
Calle Blancos, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree in a relevant field or equivalent experiences - Excellent planning, time and project management skills with the ability to deal with multiple demands on time and deal with ambiguity - Advanced analytical skills and should provide analysis support on project and new initiatives - Innovative and creative in finding solutions/ designing...
-
Latam Workflow Analyst, Latam Sds Wf
hace 3 días
Calle Blancos, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBasic qualifications: - At least 6 months prior experience in workforce dor relevant departments - High level of computer literacy with advanced Excel skills. - Advance written and verbal skills in English. - Excellent analytical and problem solving skills. - Excellent communication skills. - Ability to build and maintain effective working relationships...
-
Workflow Analyst I
hace 5 días
Calle Blancos, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoPrior experience as WF Associate for Customer Service - Proven at least 6 months of experience in Workflow, workforce departments or relevant departments - Minimum of +1 year working in Amazon. - High level of computer literacy with advanced Excel skills. - Advance written and verbal skills in English. - Excellent analytical, investigative and problem...
-
Workforce Manager, na Workflow Manager
hace 1 semana
Calle Blancos, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo5+ years of Workflow/Workforce experience - Completed at least 4 years of studies degree. - Ability to solve for both service level and productivity concerns with the challenges of minute-to-minute change - Proven analytical and mathematical skills - Advances command of Excel and other MS Office programs - Ability to communicate effectively in English...
-
Senior Quality Analyst, D2as Operational
hace 4 semanas
Calle Blancos, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoExceptional analytical skills and ability to synthesize recommendations from data. 1+ year as a Quality specialist and/or Quality Analyst. 1+ year of people management experience. Strong verbal and written communication skills Successful track record leading projects, process improvements or operations, preferably in a CS environment. Demonstrable...
-
Senior Quality Analyst, D2as Operational
hace 23 horas
Calle Blancos, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoExceptional analytical skills and ability to synthesize recommendations from data. 1+ year as a Quality specialist and/or Quality Analyst. 1+ year of people management experience. Strong verbal and written communication skills Successful track record leading projects, process improvements or operations, preferably in a CS environment. Demonstrable...
-
Calle Blancos, Costa Rica Grupo CMA A tiempo completoACERCA DE LA VACANTE Funciones del Puesto - Implementación de nuevos monitoreos y mantenimiento a monitoreos existentes ya sea siguiendo el proceso de gestión de proyectos o el de atención de solicitudes de servicio o incidentes. - Liderar o participar en proyectos, propios del área o en conjunto con otras áreas de LATAM, en donde se requiera...
-
Finance Manager, Latam Customer Service
hace 4 semanas
Calle Blancos, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree - Completed university bachelor’s/licentiate’s degree in Business Administration, Economics, Accounting or Finance. - 10+ years of Tax, Finance, Records to Report (R2R), Account Payable and/or Account Receivable experience. - 5+ year(s) of continuous internal/external customer, stakeholder and escalation management. - C1 English...
-
Continuous Improvement Expert, Cs Aces Latam
hace 3 semanas
Calle Blancos, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's Degree or Graduate in any discipline - 2+ years of work experience in lean six sigma process improvement initiatives and project management **Skills**: - Excellent facilitation, communication & presentation skills - Ability to perform simple statistical analysis, process life cycle methodologies, (Six Sigma, Lean Six Sigma, Agile, Access, SQL...
-
Specialist, Pay Services, Pay Services
hace 4 semanas
Calle Blancos, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoLean process improvement experience. Advanced MS Office experience (excel). Reporting and/or automation experience. Customer Service orientation with ability to serve multiple customers (managers, HRBPs, payroll). Ability to maintain strict confidentiality regarding payroll and employee issues. **Outstanding interpersonal skills**: must display patience,...
-
Specialist, Pay Services, Pay Services
hace 3 semanas
Calle Blancos, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAlready working in an L4 role. Lean process improvement experience. Advanced MS Office experience (excel). Reporting and/or automation implementation experience. Customer Service orientation with ability to serve multiple customers (managers, HRBPs, payroll). Ability to maintain strict confidentiality regarding payroll and employee issues. **Outstanding...
-
Specialist, Pay Services, Pay Services
hace 23 horas
Calle Blancos, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoLean process improvement experience. Advanced MS Office experience (excel). Reporting and/or automation experience. Customer Service orientation with ability to serve multiple customers (managers, HRBPs, payroll). Ability to maintain strict confidentiality regarding payroll and employee issues. **Outstanding interpersonal skills**: must display patience,...
Latam Workflow Analyst, Latam Workflow Analyst
hace 1 mes
1+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience
- +2 years of stakeholder management
- High level of computer literacy with advanced Excel skills.
- Data warehouse, modeling and SQL expertise to build and optimize queries and extract data.
- Visualization expertise to create stand alone dashboard using visualization tools, i.e Quick Sight, Power BI.
- Advance written and verbal English skills.
Key job responsibilities
Position Responsibilities Works very closely with CPA and GCC teams from Worldwide Capacity Planning to ensure daily service levels in all Operational Units. Identifies and mitigates emerging risks and assists in potential plans for service level protection/recovery. Accountable of time and quality delivery of the Production Hours/Commitments process for the site. Makes call outs and request actions to OPS to lever staffing needs (ie: OT, swaps, schedule changes, VTO) based on forecasted volume. Reviews schedule request scenarios and provides leadership with impact analysis and recommendations. Proactively plans to protect PTL/NPT allowance Manages planned shrinkage to protect SL goals. Coordinates site staffing needs, including the reporting and analysis of site head count numbers per Operational Unit Coordinates various cross-training opportunities. Schedule placement of new hire associates. Develops /maintains a series of workflow related trackers that drive day to day site-wide production efficiency (PTL, Shrinkage, OT/VTO fill rates Drives special projects designed to maximize efficiency and increase production and quality.
Calle Blancos, C, CRI
- Basic knowledge of what WF does, roles and responsabilities.
