Empleos actuales relacionados con Latam Workflow Analyst, Latam Sds Wf - Calle Blancos - Amzn Support Srvcs Costa Rica
-
Latam Workflow Analyst, Latam Workflow Analyst
hace 4 días
Calle Blancos, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo1+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience - +2 years of stakeholder management - High level of computer literacy with advanced Excel skills. - Data warehouse, modeling and SQL expertise to build and optimize queries and extract data. - Visualization expertise to create stand alone dashboard using...
-
Latam Workflow Analyst, Workflow Analyst
hace 2 semanas
Calle Blancos, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBasic qualifications: - Prior experience as Workflow Analyst for Customer Service. - Proven at least 6 months of experience in Workflow, workforce departments or relevant departments. - High level of computer literacy with advanced Excel skills. - Experience using SQL and Power BI / Power Query is preferred. - Advance written and verbal skills in English. -...
-
Latam Workflow Analyst
hace 1 semana
Calle Blancos, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoPrior experience as WF Associate for Customer Service. - Proven at least 6 months of experience in Workflow, workforce departments or relevant departments. - Understanding of workforce management programs and ACD (Automated Call Distribution) systems. - Minimum of +1 year working in Amazon. - High level of computer literacy with advanced Excel skills. -...
-
Latam Workflow Analyst, Latam Workflow Analyst
hace 2 semanas
Calle Blancos, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo1+ years of tax, finance or a related analytical field experience - 2+ years of complex Excel VBA macros writing experience - Bachelor's degree or equivalent - Experience defining requirements and using data and metrics to draw business insights - Experience with SQL or ETL The workflow analyst analyzes data to drive the complex decisions for key workforce...
-
Workflow Analyst I
hace 5 días
Calle Blancos, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoPrior experience as WF Associate for Customer Service - Proven at least 6 months of experience in Workflow, workforce departments or relevant departments - Minimum of +1 year working in Amazon. - High level of computer literacy with advanced Excel skills. - Advance written and verbal skills in English. - Excellent analytical, investigative and problem...
-
Eu Workflow Analyst
hace 4 días
Calle Blancos, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree in a relevant field or equivalent experiences - Excellent planning, time and project management skills with the ability to deal with multiple demands on time and deal with ambiguity - Advanced analytical skills and should provide analysis support on project and new initiatives - Innovative and creative in finding solutions/ designing...
-
Calle Blancos, Costa Rica Grupo CMA A tiempo completoACERCA DE LA VACANTE Funciones del Puesto - Implementación de nuevos monitoreos y mantenimiento a monitoreos existentes ya sea siguiendo el proceso de gestión de proyectos o el de atención de solicitudes de servicio o incidentes. - Liderar o participar en proyectos, propios del área o en conjunto con otras áreas de LATAM, en donde se requiera...
-
Finance Manager, Latam Customer Service
hace 4 semanas
Calle Blancos, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree - Completed university bachelor’s/licentiate’s degree in Business Administration, Economics, Accounting or Finance. - 10+ years of Tax, Finance, Records to Report (R2R), Account Payable and/or Account Receivable experience. - 5+ year(s) of continuous internal/external customer, stakeholder and escalation management. - C1 English...
-
Continuous Improvement Expert, Cs Aces Latam
hace 3 semanas
Calle Blancos, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's Degree or Graduate in any discipline - 2+ years of work experience in lean six sigma process improvement initiatives and project management **Skills**: - Excellent facilitation, communication & presentation skills - Ability to perform simple statistical analysis, process life cycle methodologies, (Six Sigma, Lean Six Sigma, Agile, Access, SQL...
Latam Workflow Analyst, Latam Sds Wf
hace 4 semanas
Basic qualifications:
- At least 6 months prior experience in workforce dor relevant departments
- High level of computer literacy with advanced Excel skills.
- Advance written and verbal skills in English.
- Excellent analytical and problem solving skills.
- Excellent communication skills.
- Ability to build and maintain effective working relationships with a range of people at different levels in the organization, often in virtual teams spread across multiple time zones.
- Excellent planning, organizational and time management skills with the ability to deal with multiple demands on time.
- Strong bias for action and ability to prioritise with a hands-on attitude.
- Enthusiasm for continuous improvement and change.
- Innovative and creative in finding solutions/ designing improved methods, systems and processes. - Attention to detail and high capability for data mining and analytical work.
- Ability to deal with ambiguity easily, solve for both service level problems and the challenges of minute-to-minute change will be necessary.
- Understanding of workforce management programs and ACD (Automated Call Distribution) systems.
Job summary
Key job responsibilities
Position Responsibilities:
- Work closely with CPA and GCC teams from Worldwide Capacity Planning to ensure daily service levels are met in all Operational Units.
- Identifies and mitigates emerging risks and assists in potential plans for service level protection/recovery.
- Accountable of time and quality delivery of the Production Hours/Commitments process for the site. - Makes call outs and request actions to Operations to lever staffing needs (ie: OT, swaps, schedule changes, VTO) based on forecasted volume.
- Reviews schedule request scenarios and provides leadership with impact analysis and recommendations.
- Proactively plans to protect PTL/NPT allowance
- Manages planned shrinkage to protect SL goals. - Coordinates site staffing needs, including the reporting and analysis of site head count numbers per Operational Unit Coordinates various cross-training opportunities.
- Schedule placement of new hire associates.
- Develops /maintains a series of workflow related trackers that drive day to day site-wide production efficiency (PTL, Shrinkage, OT/VTO fill rates).
- Drives special projects designed to maximize efficiency and increase production. '
Preferred qualifications:
- Bachelor’s Degree or advanced studies in a quantitative field (engineering, economics, math, and statistics).
- Strong analytical skills.
- Six Sigma experience as Green Belt or experience on process improvement and standardization.
- Experience using SQL and Power BI / Power Query.
