Risk Manager Ii, Emp

hace 2 semanas


San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

2-5 years of experience in investigations, risk management, incident or crisis management.
- Strong communications skills and experience creating and editing content for internal and external audiences.
- Demonstrated experience working with cross departmental teams with proven collaboration skills
- Ability to think critically with the vision to work both tactically and strategically.
- Ability to function effectively in a dynamic, fast-paced environment.

ABOUT THE TEAM: Selling Partner Services (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.

Key job responsibilities

We are looking for a Risk Manager to join the Legal Escalations & Discovery team, within EMP. This individual will respond to and mitigate critical and high impact global events and escalations.

As a Risk Manager, you will be responsible for:

- Identifying, managing, and resolving time-sensitive escalations.
- Performing analysis of data from a variety of sources to identify possible risk indicators.
- Performing incident triage, to include determining scope, urgency, and potential impact, identifying the specific vulnerability, and making recommendations that enable expeditious remediation.
- Performing escalation trend analysis and reporting.
- Performing real-time incident handling tasks to support world-wide operations.
- Analyzing escalations from various sources within Amazon, determining possible root causes and identifying preventative actions.
- Tracking and documenting incidents from initial detection through final resolution.
- Writing and publishing techniques, guidance, and reports on incident findings.
- Serving as technical expert and liaison to law enforcement and legal personnel.
- Coordinating with analysts to correlate risk assessment data.
- Monitoring external data sources to maintain currency of threat condition and determine which issues may have an impact on business operations.
- Drafting and presenting deep-dive documents and reports on policy and process gaps to senior executives.
- Exercise strong judgment in areas where policies are not well defined.
- Understand the implications of new information for both current and future problem-solving and decision-making.
- Consider the relative costs and benefits of potential actions to choose the most appropriate one.
- Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and recommend the most appropriate course of action.
- Dissect complex problems to develop and evaluate options and implement solutions.
- Analyze existing policy and process gaps, and identify solutions to close them.
- Function effectively in a dynamic, fast-paced environment.
- Advanced degree in related discipline (e.g JD, MBA, MA, Public Policy)
- 3-5 years of experience managing incidents, escalations, crisis management, risk management, or other relevant experience in a fast-paced environment.
- 1-3 years of experience working in industries such as law, IP protection, fraud, compliance, or related fields.
- 2+ years working cross functionally with tech and non-tech teams.
- Familiarity with multiple analytic tools, databases, and techniques.
- Knowledge of multiple search engines and tools in conducting open-source searches.
- A proven track record of successfully delivering initiatives from conception through completion

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.



  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Have you ever thought about what it takes to detect and prevent fraudulent activity in hundreds of millions of eCommerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience - Bachelor's degree or equivalent - Experience handling confidential information Have you ever thought about what it takes to detect and prevent fraudulent activity in hundreds of millions of eCommerce transactions across the globe? What would...

  • Risk Manager

    hace 4 semanas


    San José, Costa Rica JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. The Risk Manager will be part of the Value and Risk Management team and will have second line of defense responsibility (1st line being operational managers who are responsible for implementing corrective actions to address process and control deficiencies; 2nd line helping to build and/ or monitor...

  • Emerging Risk Manager

    hace 4 semanas


    San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Basic qualifications - Bachelor's degree - 2+ years in a risk management or program management role - Excellent written and verbal communication skills with the ability to present information clearly and concisely - Proven analytical skills and comfort in deriving insights from quantitative data - Experience driving projects involving multiple stakeholders -...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    1+ years of program or project management experience - 1+ years of experience in: stakeholder management, dealing with multiple tech and non-tech stakeholders at varied levels of the organization, driving end to end delivery, defining and implementing process improvement initiatives using data and metrics, and communicating results to senior leadership Have...

  • Project Manager II

    hace 3 semanas


    San José, Costa Rica World Vision A tiempo completo

    Job Description : MAJOR RESPONSIBILITIES: The Project Manager II role is responsible for the end-to-end management of one or more large to medium sized strategic initiatives, with moderate to high levels of complexities as well as multi-year high value budgets. Individuals within the Project Management job family are responsible for the planning,...

  • Risk Manager

    hace 3 semanas


    San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers. To deliver on this reputation for trust the Selling Partner Abuse team is tasked with identifying and preventing abuse for our customers and brand owners worldwide. Our growth requires leaders who move fast, have an entrepreneurial...

  • Emerging Risk Manager

    hace 4 semanas


    San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Amazon’s Perfect Order Experience organization is chartered to protect buyers and sellers so that customers can shop with confidence on Amazon.com. We do this by ensuring that customers receive authentic products in the condition and functionality they expect, and by quickly making things right when they don’t. This strategy includes continuously...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Amazon’s Perfect Order Experience organization is chartered to protect buyers and sellers so that customers can shop with confidence on Amazon.com. We do this by ensuring that customers receive authentic products in the condition and functionality they expect, and by quickly making things right when they don’t. This strategy includes continuously...

  • Program Manager, Ii

    hace 4 días


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree - 5+ years of project management experience - Proven Knowledge of DMAIC (Define, Measure, Analyze, Improve Control) problem solving techniques - Demonstrated knowledge of Program Management lifecycle, and skilled at project management tools - Proven analytic skills - Demonstrated strengths in written and verbal communication - Demonstrated...

  • Security Risk Analyst

    hace 4 semanas


    San José, Costa Rica Catalina A tiempo completo

    Our Team The Security Risk Analyst plays a pivotal role in safeguarding our organization against the potential risks posed by third-party vendors and service providers. This individual ensures that all external partnerships adhere to strict regulatory standards and internal policies, prioritizing data privacy and security controls by conducting thorough...


  • San Pedro, Costa Rica CRG Solutions A tiempo completo

    **Compliance, Risk Management, and Governance Specialist** The Compliance, Risk Management, and Governance Specialist will play a crucial role in supporting the integration of new systems into Drata, facilitating audit evidence collection, assisting with risk assessment activities, tracking and reporting on the risk register, and aiding in the annual policy...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Bachelor’s Degree - 5+ years' program management, risk management, or legal experience - Experience using oral and written communication to propose complex solutions and explanations - Experience defining and delivering business requirements - Experience managing multiple projects and work streams - Experience working with and presenting to business...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    The Selling Enforcement for Regulatory and Safety Compliance (SERSC) team within RISC is looking for an Associate Escalations Risk Manager to protect our customers from unsafe, offensive, and non-compliant products, and investigate potential bad actors attempting to misuse the Amazon platform. The Risk Manager will implement and take ownership of the...


  • San José, Costa Rica Fragomen A tiempo completo

    Job Description About the Role: Fragomen, an AmLaw 100 Firm and the leading global immigration services provider, is seeking a dynamic and experienced Technology Adoption Specialist II to join our talented team. The Technology Adoption Specialist II will report directly to the Senior Adoption Manager. In this role, the Specialist will be responsible for...


  • San Jose, Costa Rica Viatris A tiempo completo

    Upjohn Export B.V. sucursal Costa Rica At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access – Providing high quality trusted...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Shopping Experience Protection Operations related experience (SEPO). - 5+ years’ experience in operations management in fraud prevention and/or risk management. - 5+ years of people management experience. - Willing to work on a hybrid modality (3 days on site and 2 days from home). - Experience interpreting data to make business recommendations. Shopping...


  • San José, Costa Rica Smartsheet A tiempo completo

    As Customer Success Renewal Manager , you will support the Customer Success Organization in driving a portfolio of customer renewals. The ideal Renewal Manager is an experienced professional with a full understanding of the SaaS contracting space. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal...

  • Us Program Manager

    hace 7 días


    San José, Costa Rica AstraZeneca A tiempo completo

    At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, high-reaching thinking and innovation - ultimately providing employees with the opportunity to work across teams, functions and even the globe. Recognizing the importance of individualized flexibility, our ways of working allow employees to balance...


  • San José, Costa Rica Critical Mass A tiempo completo

    We are looking for an inspired, detailed oriented and experienced Project Manager to join our team. The PM works closely with Directors and Subject Matter Experts, designers, developers and QA to ensure flawless project execution, efficient resource allocation, project financial sanity and client satisfaction. He/She fosters and grows project management...