Senior Client Engineer
hace 3 días
**Sr. Client Administrator, Costa Rica**
In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, the company delivers a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. Smartsheet went public on the New York Stock Exchange in April 2018 and currently enables collaboration, better decision making, and accelerated innovation for over 76,000 domain-based customers in 190 countries, including 96 of the Fortune 100.
Smartsheet is looking for an experienced Client Administrator with a solid technical background combined with excellent customer service skills.
This role will report to the Director of IT Infrastructure in Bellevue, WA and will be located at Smartsheet's office in San Jose, Costa Rica.
You Will:
- Participate in architecture, design, deployment, and planning of Mac and Windows based client systems for Smartsheet
- Participate in architecture, design, deployment, and planning of end user device management capabilities
- Administration, maintenance, and support of various on-prem and SaaS platforms to administer and manage client devices
- Support client devices as its user base and functionality grows
- Provide escalated systems support for tier 1 and tier 2 escalations, problem resolution, and mentoring across the Corporate IT team
- Conduct in-depth technical investigations to determine root cause
- Evaluate and monitor usage to ensure capacity is meeting growth requirements
- Partner with the compliance/security team to prevent, detect, and investigate suspicious activity
- Rotating escalation support to our on-call staff of our corporate infrastructure.
- Perform additional duties as assigned
You Have:
- 5+ years of work experience in a production Linux, Mac, and Windows environment working as a client administrator
- Excellent conceptual, organizational, analytical, and problem solving skills
- Experience with Jamf for MacOS and iOS management
- Experience with Systems Center Configuration Manager
- Experience managing Linux workstations (Ubuntu, Centos, Manjaro)
- Experience with OKTA or other SSO products
- Experience with SOX or other compliance (HIPAA or PCI)
- Foundational knowledge of ITIL concepts and frameworks required
- Excellent customer service skills and passion to learn and understand technology
- Ability to plan, organize, schedule and implement multiple projects simultaneously
- Must possess the ability to work an occasional evening, holiday, or weekend
**Equal Opportunity Employer**:
Smartsheet is an Equal Opportunity Employer committed to encouraging an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status following applicable laws in the US, UK, Australia, and Costa Rica. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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