Salesforce Specialist

**Media Sales Support Representative, Reuters News Agency Sales**

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Are you interested in a position where you can support internally the sales operations of one of the largest media companies in the world? Are you savvy on Sales Force?

Reuters is seeking a talented and experienced Media Sales Support Representative to join our Sales Support team in Costa Rica. Reuters Agency is a high growth, diversified business in the heart of the world’s largest news organization. Our mission is to be the definitive destination for global intelligence that powers smart decisions. We provide news with impact on people, businesses and markets around the world and serve millions of globally minded individuals and professionals seeking insight and context.

The Media Sales Support Representative role is accountable for supporting the Reuters Sales organization on general sales-related matters, business policy and procedural issues.

**About the Role**:
In this opportunity, as our Media Sales Support Representative, you will:

- Serve as the primary resource for sales and account management teams to understand content/product offerings, business policies, order processing, credits, and procedures and assist in problem solving on all issues
- Permission prospective clients for trials
- Complete and update regulatory documentation for governmental clients
- Support for administrative tasks relating to order fulfilment (new sales, cancellations, renewals etc.)
- Input billing information (i.e. products, pricing, billing address etc.) into relevant systems, supporting the quote to billing processes
- Escalate and follow up on client’s billing and invoicing issues
- Maintaining client data (such as contacts, addresses, service changes etc.) in relevant systems
- Ensure pipeline accuracy and support monthly forecast processes
- Engage with Commercial Policy team to support contract fulfilment and compliance
- Responsible for ensuring procedure changes are supported, implemented and followed to maximize efficiency, delivering quality services to customers for all order to cash processes
- Share best practices and knowledge related to new products, sales process best practices
- Provide logístical support for regional sales meetings and other events as needed.

**About You**

You’re a fit for the role of Media Sales Support Representative if your background includes:

- Experience with Salesforce is a must, and SAP a plus.
- Organizational, prioritization, attention to detail and high degree of accuracy is a must
- At least 3 years of experience in a business operation, sales support, order management or customer service function
- Strong communication skills (written, oral, presentation)
- Customer-oriented
- Comfort with working in a complex and dynamic environment, juggling multiple priorities, interacting with people at different levels of the organization and across multiple functions.
- Ability to troubleshoot and make appropriate decisions based on knowledge of business objectives
- Ability to work in a team environment as well as independently

**What’s in it For You?**

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

- COVID-19 Response: Currently the majority of our employees are working within a hybrid environment consisting of in-office and remote work and following local COVID-19 bylaws and guidelines.
- Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
- Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
- Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking
- Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
- Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

**About Reuters**

Reuters is the world’s leading provider of trusted news, insight and analysis. Founded in 1851, it brings together world-class journalism, industry expertise and cutting-edge technology to enable people to make better decisions. Reuters is committed to the Trust Princi