Services Operations Analyst

hace 2 semanas

Heredia, Costa Rica Workday A tiempo completo

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Join the Delivery Operations team at Workday, where we ensure the success of our customer’s deployments by supporting Workday’s global services ecosystem. We specialize in the Launch Reservation Process and Workday’s Delivery Assurance (DA) and Delivery Review & Assessment methodologies.

We’re growing our team in Costa Rica and are looking for a Costa Rica-based colleague to be a part of our resourceful group.

This is a great opportunity to develop your career at Workday as you learn about Workday deployments and become a go-to expert on Workday’s Launch Reservation process as well as the DA & DRA methodologies.

Información sobre el equipo:
Únase al equipo de operaciones de entrega de Workday, donde garantizamos el éxito de las implementaciones de nuestros clientes dando soporte al ecosistema de servicios globales de Workday. Estamos especializados en el proceso Launch Reservation y en las metodologías Delivery Assurance (DA) y Delivery Review & Assessment de Workday.

Estamos ampliando nuestro equipo en Costa Rica y buscamos a un/a colega residente en Costa Rica para que forme parte de nuestro ingenioso grupo.

Esta es una gran oportunidad para desarrollar su carrera en Workday ya que a la vez que aprenda sobre las implementaciones se convertirá en un experto en el proceso Launch Reservation de Workday, así como en las metodologías DA y DRA.

About the Role

As a part of the Launch Reservation Process our Services Operations Analyst will collaborate with multiple teams throughout the sales prospect lifecycle, including Workday Account Executives, Services Executives, Resource Managers, Delivery Directors and Sales Leadership.

As it relates to DA & DRA, this person will work to support the DA and DRA Managers, Engagement / Project Managers, and Consultants within Workday’s Global Professional Services Ecosystem to ensure the successful execution of the DA activities for our customers’ deployments.

Our new colleague will contribute in various areas, including the coordination of the Launch Reservation Process, execution of DA & DRA quality reviews, general operations and process improvement initiatives, and reporting and analytics:
Launch Reservation Process- Act as the main point of contact for the Launch Reservation Process-
- Coordinate with the Sales and Services organizations to ensure reservations are accounted for and properly processed-
- Maintain and support reports and dashboards for all reservations-
- Continually evaluate the process, reports, and dashboards for ways to improve and automate

Delivery Assurance and Delivery Review & Assessment- Review Checkpoints as part of the DA & DRA processes for various Workday Product Areas. This involves reviewing content to ensure completeness and accuracy to enable the project to proceed and ultimately ensure the success of our deployments- Support the Global Professional Services Organization with all incoming inquiries regarding the DA & DRA programs and reviews- Identify opportunities for business process improvements and make recommendations as appropriate

If you’re looking to build your career at Workday and make connections across the services ecosystem, this isn’t an opportunity to miss

Postúlate con una versión en inglés de tu CV. Gracias.

Información sobre la función:
Como parte del proceso de Launch Reservation, nuestro analista de operaciones de servicios colaborará con varios equipos a lo largo del ciclo de vida de la prospección de ventas, incluidos los ejecutivos de cuentas de Workday, los ejecutivos de servicios, los gestores de recursos, los directores de entrega y los líderes de ventas.

En lo que respecta a DA y DRA, esta persona trabajará para apoyar a los gestores de DA y DRA, gestores de proyectos y consultores dentro del ecosistema global de servicios profesionales de Workday para garantizar la ejecución satisfactoria de las actividades de DA para las imp

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