Help Desk IT Site Support Engineer Ii
hace 2 días
**What You Will Be Part Of**
When you are part of the team at Thermo Fisher Scientific, you will do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have real-world impact, and you will be supported in achieving your career goals.
**Position Description**
**Qualifications**
- BA degree OR equivalent combination of education and experience
- Bachelor's degree in computer science or a related field
- 2+ years of experience in technical support or a similar role
- Proficiency in Windows and Mac operating systems
**Roles & Responsibilities**
- Fix and diagnose hardware, software, and network systems issues
- Identify and increase critical issues to senior technical staff as needed
- Maintain accurate and detailed records of all technical issues and resolutions
- Enforce to standard procedures, follow detailed processes, and identify and bring up inconsistencies with standard operating procedures, and knowledge articles
- Follow up with clients to ensure their issues are resolved to their happiness
- Stay up to date with the latest technology trends and advancements in the industry
- Collaborate with team members to develop and implement new technical solutions and process improvements
- Deliver training and support to clients on new technology systems as needed
- Attend meetings and training sessions to know the latest with organizational changes and updates
**Minimum Requirements**
- Knowledge of networking, VPN (Virtual Private Network), and remote access tools
- Excellent problem-solving and analytical skills
- Ability to make decisions within defined criteria
- Strong verbal and written communication skills
- Ability to work independently and multi-functionally with team members - Strong time management and organizational skills
- Ability to adapt to changing technology and client needs - Good attention to detail and accuracy
- Ability to work with partner service providers to order equipment or additional services, dispatch vendor or in house field service, and provide a customer centric handoff to other service providers
- Prior experience with Service Now or a comparable SM (Service Management) Application
**Required & Technical Skills**
- Fix and support peripheral devices
- Software installation at PC level.
- Read, Write and Speak local language.
**Desired Skills**
- ITIL Certified
- A+ Certification
- Network+ Certification
- Certified Apple Support Technician
- Cisco CCNA Certification
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
**Accessibility/Disability Access
-
Help Desk Analyst
hace 3 días
Lagunilla, Costa Rica Thomson Reuters A tiempo completo**Help Desk Analyst**: Reuters News Agency is seeking a Helpdesk Analyst to provide best-in-class service and technical support for our customers and distribution partners. **About the Role** In this opportunity as** a Help Desk Analyst, **you will: - Provide 1st Level/Frontline support via phone, chat and contact us support origins for Reuters customers...
-
Engineer Ii, Systems Infrastructure
hace 5 días
Lagunilla, Costa Rica Thermo Fisher Scientific A tiempo completo**Description** A Systems Engineer for the Global Messaging Services team performs all activities related to managing Microsoft Exchange and Microsoft Teams in a large enterprise hybrid environment. Duties include but are not limited to the administration of MS Exchange objects, mail flow troubleshooting, on-premise Exchange server maintenance and patching,...
-
IT Process Analyst Ii
hace 6 días
Lagunilla, Costa Rica Thermo Fisher Scientific A tiempo completoAbout the Team When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest Investment in R&D in the industry, we give our people the resources and chances to create meaningful contributions to the world. As part of the...
-
Sr Systems Engineer, Global Messaging Services
hace 4 días
Lagunilla, Costa Rica Thermo Fisher Scientific A tiempo completo**Description** A Senior Systems Engineer for the Global Messaging Services team performs all activities related to managing Microsoft Exchange and Microsoft Teams in a large enterprise hybrid environment. Duties include but are not limited to the administration of MS Exchange objects, mail flow troubleshooting, on-premise Exchange server maintenance and...
-
Sr Indirect Buying Desk Analyst
hace 7 días
Lagunilla, Costa Rica Thermo Fisher Scientific A tiempo completoResponsible for executing low complexity sourcing events across Indirect Sourcing categories (IT Software/Hardware/Telecom, Professional Services, Facilities, MRO, etc.) as part of the Procurement Center of Excellence Buying Desk. **Key responsibilities** - Execute on one-time or low complexity sourcing requests as part of the Procurement Excellence Buying...
-
Ops Training Specialist Ii
hace 4 días
Lagunilla, Costa Rica Thermo Fisher Scientific A tiempo completo**J** **Job Title: Ops Training Specialist II** **Location**: Costa Rica **Employment Type**: Full-time As Training Specialist you will contribute to the execution of the global and local learning strategy, ensuring that our people possess, all the necessary capabilities and skills to meet current and future business performance ambitions. This is a...
-
Travel & Expense Representative Ii
hace 2 días
Lagunilla, Costa Rica Thermo Fisher Scientific A tiempo completoAre you ready to advance your Accounting career? Look no further, because we have an outstanding opportunity for you! Thermo Fisher Scientific Inc. is seeking a highly motivated individual to join our team as a Travel & Expense Representative II in Heredia, Costa Rica As a Travel & Expense Representative II at Thermo Fisher Scientific Inc., you will play a...
-
Travel & Expense Representative Ii
hace 2 días
Lagunilla, Costa Rica Thermo Fisher Scientific A tiempo completo**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office Are you ready to advance your Accounting career? Look no further, because we have an outstanding opportunity for you! Thermo Fisher Scientific Inc. is seeking a highly motivated individual to join our team as a Travel & Expense Representative II in Heredia, Costa Rica As a Travel &...
-
Rep Ii
hace 2 días
Lagunilla, Costa Rica TransUnion A tiempo completoTransUnion's Job Applicant Privacy Notice **What We'll Bring**: At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by...
-
Database Developer Ii
hace 3 días
Lagunilla, Costa Rica Thermo Fisher Scientific A tiempo completo**Job Title: Database Developer II** When you join us at Thermo Fisher Scientific, you’ll be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of $22 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the...
-
IT Security Engineer Iii
hace 10 horas
Lagunilla, Costa Rica Thermo Fisher Scientific A tiempo completoWhen you join us at Thermo Fisher Scientific, you'll be part of a hard-working, driven team that shares your passion for exploration and discovery. With annual revenues of approximately $40 billion and the most significant investment in R&D in the industry, we give our over 100,000 colleagues the resources and chances to create significant contributions to...
-
Contract Specialist Ii-remote
hace 1 día
Lagunilla, Costa Rica TransUnion A tiempo completoTransUnion's Job Applicant Privacy Notice **What We'll Bring**: The Contract Specialist II will provide contract support for their assigned business unit. Responsibilities include handling all aspects of the contract lifecycle. The Contract Specialist II must have an understanding of and experience with basic commercial contract principles and templates,...
-
IT Security Engineer Iii
hace 4 días
Lagunilla, Costa Rica Thermo Fisher Scientific A tiempo completoWhen you join us at Thermo Fisher Scientific, you'll be part of a hard-working, driven team that shares your passion for exploration and discovery. With annual revenues of approximately $40 billion and the most significant investment in R&D in the industry, we give our over 100,000 colleagues the resources and chances to create significant contributions to...
-
IT Security Engineer Iii
hace 3 días
Lagunilla, Costa Rica Thermo Fisher Scientific A tiempo completoWhen you join us at Thermo Fisher Scientific, you'll be part of a hard-working, driven team that shares your passion for exploration and discovery. With annual revenues of approximately $40 billion and the most significant investment in R&D in the industry, we give our over 100,000 colleagues the resources and chances to create significant contributions to...
-
Free Trade Zone Compliance Specialist
hace 6 días
Lagunilla, Costa Rica CyraCom International A tiempo completoCyraCom, a leading language services provider, is looking for a bilingual part time **Free Trade Zone Compliance Specialist** to join our Finance team and help us achieve and maintain PROCOMER compliance at our HCR center. We are searching for a highly motivated individual with knowledge of the free trade zone, customs processes and PROCOMER...
-
Buy Desk Analyst
hace 5 días
Lagunilla, Costa Rica Thermo Fisher Scientific A tiempo completo**Job Summary** This position plays an integral part in developing and implementing sourcing strategies and projects for the Mechanical, electromechanical, and electrical components Categories. Will be responsible for executing spot buys, sourcing events, and projects related activities for the mechanical, electromechanical, and electrical components...
-
Accounting Analyst Ii
hace 5 días
Lagunilla, Costa Rica Thermo Fisher Scientific A tiempo completoThe Accounting Analyst II play a meaningful role for the Record to Report department, since the main objective is to process general mid high complex accounting activities. This role requires high analytical skills, training and decision making in situations with mid high complexity. **Main Responsibilities** - Perform accounting activities such as general...
-
Accounting Analyst Ii
hace 2 días
Lagunilla, Costa Rica Thermo Fisher Scientific A tiempo completoThe Accounting Analyst II play a meaningful role for the Record to Report department, since the main objective is to process general mid high complex accounting activities. This role requires high analytical skills, training and decision making in situations with mid high complexity. **Main Responsibilities** - Perform accounting activities such as general...
-
Accounting Analyst Ii
hace 2 días
Lagunilla, Costa Rica Thermo Fisher Scientific A tiempo completo**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Position Summary**: The Accounting Analyst II play a meaningful role for the Record to Report department, since the main objective is to process general mid high complex accounting activities. This role requires high analytical skills, training and decision making in situations...
-
Accounting Analyst Ii
hace 2 días
Lagunilla, Costa Rica Thermo Fisher Scientific A tiempo completoThe Accounting Analyst II play an important role for the Record to Report department, since the main objective is to process general mid high complex accounting activities. This role requires high analytical skills, specialized training and decision making in situations with mid high complexity. Main Responsibilities- Perform accounting activities such as...