Risk Escalations Specialist

hace 3 semanas


Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Basic Qualifications
- 1+ years experience of handling escalations
- Ability to drive root cause analysis and identify corrective actions in cooperation with stakeholders
- Experience driving and documenting new processes and simplify existing processes
- Experience with KDP UI and tools
- Ability to work nights, weekends, and overtime as needed
- Strong oral and written communication skills

Job summary At Amazon, innovation drives growth and enables us to offer our customers more product types conveniently and at even lower prices. Amazon Kindle is a revolutionary device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book's simplicity and utility but takes advantage of our store and the Kindle's ubiquitous wireless connectivity. Our vision for Kindle is to offer every book, ever written, in any language, all available within 60 seconds. The Amazon Books team is seeking a Risk Escalations Specialist for our Books Content Risk Management Team. This is an exciting opportunity to work on highly visible projects and be part of history in the making Key job responsibilities The Risk Escalations Specialist will: -Drive Root Cause Analysis (RCA) and expedient resolutions for critical issues. -Leverage technology and innovation to bring continuous improvement to the operational processes. -Work effectively in a cross-functional environment with Sr. Leaders, legal, technical, and product management teams. -Resolve internal/external customer escalations that originate from Sr. Leaders, Legal, and/or PR within established quality and service level goals. -Serve as the voice of the customer and the business to resolve high-level escalations and prevent future ones -Objectively handle highly sensitive situations with integrity and discretion -Evaluate copyright and appropriateness for content in the Amazon catalog. -View and evaluate content that may be considered religiously sensitive, politically extreme or otherwise offensive. -Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels. -Manage Small-Medium Size projects designed to improve CRM and CS processes and overall effectiveness. -Adapt to fast and frequent change, high pressure situations and remain open to regular feedback.

Preferred Qualifications
- 2+ years experience in CRM and/or Books CS
- Experience as an L4 within Amazon
- Professional experience in process improvement, troubleshooting and problem solving skills.
- Exceptional level of organization and attention to detail
- Experience using SQL
- Comfortable handling a high volume of work on a daily basis
- Strong technical and analytical aptitude, including some knowledge of statistics
- Proficiency with Lean and Six Sigma tools
- Experience investigating and drafting responses to senior leaders
- Ability to multi-task and make tough decisions in a fast-paced environment
- Fluency in a European language, Hindi, Arabic, or Japanese (written and verbal) a plus
- Strong project management skills
- Must be able to think creatively and possess strong analytical and problem solving skills
- Ability to work with technical and non-technical business owners to accomplish goals


  • Rsu Risk and Control Head

    hace 4 semanas


    Heredia, Costa Rica Citi A tiempo completo

    **Responsibilities**: - Independently assess’ risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices. - Governance and oversight may include (not limited to) technology operational risk, risk for example. - Resolves transactional level escalations coming...

  • Credit Risk Analyst

    hace 3 días


    Heredia, Costa Rica DHL A tiempo completo

    Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. And we reward and...


  • Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Bachelor’s Degree - 5+ years' program management, risk management, or legal experience - Experience using oral and written communication to propose complex solutions and explanations - Experience defining and delivering business requirements - Experience managing multiple projects and work streams - Experience working with and presenting to business...


  • Heredia, Costa Rica Brenntag A tiempo completo

    **SERVICE MANAGEMENT SENIOR SPECIALIST**: Our team in **Heredia** currently has an opening for a **Service Management Senior Specialist** Brenntag Business Services is looking for an experienced Service Delivery Senior Specialist to be part of the Americas Team. **YOUR ROLE & RESPONSIBILITIES**: - Collaborate with Service Manager and other team leaders to...

  • Customer Care Agent

    hace 3 días


    Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Act as first level point of contact for escalations between customer and specialist in attempt to resolve before involving a TL. - 06 months of experience working in a call center / Bilingual environment. - Onsite - Heredia - Indefinite Contract - Benefits provided - Advanced English Tipo de puesto: Tiempo completo Salario: ₡1,00 - ₡2,00 al...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time Shift: Day Shift **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are...


  • Heredia, Costa Rica Experian A tiempo completo

    **Company Description** About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...


  • Heredia, Costa Rica Publicis Re:Sources Global A tiempo completo

    Job Description Summary: As a Contract Specialist, your primary responsibility is to oversee and manage contracts for production category throughout their lifecycle, ensuring that all parties adhere to the agreed -upon terms and conditions Also, you are expected to oversee and manage the relationships between the company and its vendors. ...


  • Heredia, Costa Rica Publicis Re:Sources Global A tiempo completo

    Job Description Summary: The Global Sourcing Specialist – IT will be responsible for sourcing and procuring services and materials, negotiating contracts, managing supplier relationships, and identifying cost-saving opportunities. In addition, you will work closely with cross-functional teams, including I.T., operations, and finance, to ensure...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you. So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference. We...


  • Heredia, Costa Rica Moody's A tiempo completo

    Provide sourcing services to the various lines of business. Represent and be the liaison for the Procurement & Sourcing Group in all relevant initiatives. The Senior Sourcing Specialist is responsible for strategic sourcing and contracting for multiple sourcing categories (including IT services and professional services). The responsibilities include: •...

  • Leasing Specialist

    hace 7 días


    Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for managing operational business relationships with accounts, optimizing strategies, and serving as a point of contact for customers/partners for operational issues. The role participates in contract negotiations, works towards process improvements while supporting project/account teams, and identifies risks and...

  • Sox Controls Lead

    hace 3 semanas


    Heredia, Costa Rica Hewlett Packard A tiempo completo

    **HP** is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives. **We are looking for visionaries,...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control...

  • Ops Support Specialist

    hace 6 días


    Heredia, Costa Rica Citi A tiempo completo

    **As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our **Enterprise Operations & Technology** teams are charged with a mission that rivals any large tech company....


  • Heredia, Costa Rica Smarsh A tiempo completo

    **Who are we?** Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or...


  • Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The primary purpose of this role is to provide support for employment compliance and regulations (federal, state, local) through the HR case system and review of related data. This includes execution, problem resolution and escalation support. Responds to moderately complex employee inquiries regarding HR compliance issues. Additionally, this...


  • Heredia, Costa Rica Publicis Re:Sources Global A tiempo completo

    Job Description Objective: Responsible for sourcing and procuring services and materials, negotiating contracts, managing supplier relationships, and identifying cost-saving opportunities. In addition, you will work closely with cross-functional teams, including I.T., operations, and finance, to ensure that procurement strategies align with business...


  • Heredia, Costa Rica SGF Global A tiempo completo

    NORAM Aggregator Inside Sales Manager, Cloud Services Provider Program The Aggregator Inside Sales Manager will be responsible for the execution of targeted Cloud Services Provider sales campaigns in the NORAM region. The Inside Sales Manager will manage the end-to-end sales process from lead generation, opportunity management, forecasting, to post-sale...

  • Senior Analyst

    hace 1 día


    Heredia, Costa Rica DHL A tiempo completo

    Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. With over 550,000 employees, we connect people, improving their lives. **Discover the spirit of DHL EXPRESS and make your next career move today!** Career...