Customer Service Team Lead Back Office
hace 4 semanas
Job Description:
Customer Service Team Lead Back Office
Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.
We operate more than 70 manufacturing, R&D and operations facilities in approximately 30 countries and employ approximately 9,000 associates within our four distinct business divisions.
Huntsman offers unsurpassed opportunities to build a successful future. Our diverse portfolio creates a range of career fields including manufacturing, research and development, technical services, sales and marketing, customer service - and the list goes on.
Here, you can make an impact and make a difference. Come join us.
Huntsman’s Advanced Materials Division is seeking a Customer Service Team Lead for Back Office supporting our GBS Site in San Jose, Costa Rica. This position will report to Customer Service Manager.
The Customer Service Team Leader is responsible for helping maintain customer relationships, serving as the first escalation point for service issues, and running back-office activities. This role is responsible for Month end close, pricing, invoicing, returns process and working with IA, Credit and legal. The Customer Service Team Leader helps drive customer loyalty and achievement of the company’s sales and revenue objectives by delivering exceptional customer service.
In summary, as the Customer Service Team Lead, you will be responsible for:
Manage a team of Customer Service Representatives to drive delivery of exceptional customer service, specifically:
- Coach and motivate Customer Fulfillment Representatives to meet KPI targets.
- Identify and implement ways to increase overall team performance and efficiency.
- Administer annual reviews and performance improvement plans.
- Ensure the team has the knowledge and skills to meet customer expectations.
- Collaborate with other Customer Fulfillment Team Leaders to ensure alignment on best practices.
Assist in developing and maintaining strong, collaborative customer relationships, specifically:
- Ensure customer orders are correctly processed, including invoices, pricing, shipping, and deliveries.
- Manage escalated customer service issues, including coordinating, when necessary, with the appropriate individual or functions.
- Monitor and manage customer KPIs and scorecards and develop service improvement plans for KPIs that fall below designated thresholds.
Analyze customer service issues and drive service-level improvements, specifically:
- Collect and analyze customer feedback to identify and root cause customer service issues.
- Execute service improvement plans to better meet customer requirements.
- Communicate regularly with internal stakeholders to drive implementation of service improvements.
Drive change and continuous improvement throughout the customer fulfillment organization, specifically:
- Be a positive force for change and inspire others to change.
- Recommend and develop process and system improvements and communicate recommendations to the Customer Fulfillment Manager.
- Understand company objectives and take action to drive achievement of those objectives.
Exemplify and drive adherence to quality, safety and compliance standards, specifically:
- Model adherence to quality, compliance and/or safety requirements, and monitor the team’s adherence to these standards.
- Complete all quality, safety and compliance training within defined deadlines, and motivate others to do so.
- Report any quality, safety or compliance incidents to the appropriate individuals, and take immediate corrective action.
Required Qualifications
Education
- Bachelor’s degree or equivalent either in Supply Chain, Business, Engineering
- Language: English and Spanish - written and spoken proficiency
- Portuguese is a plus
Experiences
- 5 years of professional experience in the field of customer service, inside sales, and/or supply chain, optimally in chemicals or manufacturing.
- Commercial exposure, proven track record in supply planning / production planning
- Order Management experience required.
Skills & Knowledge
- SAP / ERP software process knowledge advantage.
- Proficient in relevant software, such as Microsoft Office and order entry systems.
- Balancing of commercial priorities and operational capabilities.
- Excellent and proactive communicator, connecting demand with supply side.
- High focus on data and metrics.
- Communication skills, including verbal, written and presentation.
- Interpersonal skills, including the skill of persuasion.
- Analytical and problem-solving skills, including the ability to conduct a root cause analysis.
- Project management skills.
- Conflict management skills.
- Ability to coach and advise team members.
- Ability to provide actionable and well-supported recommendations.
- A
Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación
-
Team Lead Pricing
hace 4 semanas
Heredia, Costa Rica Huntsman A tiempo completoJob Description: Team lead - Pricing & Back Office (Order Management) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate...
-
Customer Service Team Lead
hace 3 semanas
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble calls;...
-
Customer Service Team Lead
hace 3 semanas
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble calls;...
-
Order Management Team Lead
hace 4 semanas
Heredia, Costa Rica Huntsman A tiempo completoJob Description: Order Management Team Lead (Customer Service) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2022 revenues of approximately $8 billion from our continuing operations. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a...
-
Customer Service Team Lead Pricing
hace 7 días
Heredia, Costa Rica Huntsman A tiempo completoJob Description: Customer Service Team Lead (Pricing & Issue Resolution) (Costa Rica GBS) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end...
-
Back Office Representative
hace 3 semanas
Heredia, Costa Rica Qualfon A tiempo completoBack Office Representative **Posted On**:Feb 13, 2023 **Location**: Heredia, Heredia, CR **Company**:Qualfon ** work as part of a team, and the ability to respond quickly to requests from management.** As a Back Office Representative your responsibilities include completing data entry tasks, providing administrative support, answering telephone calls,...
-
Back Office Representative
hace 3 semanas
Heredia, Costa Rica Qualfon A tiempo completoBack Office Representative **Posted On**:Aug 3, 2023 **Location**: Heredia, Heredia, CR **Company**:Qualfon ** work as part of a team, and the ability to respond quickly to requests from management.** As a Back Office Representative your responsibilities include completing data entry tasks, providing administrative support, answering telephone calls,...
-
Customer Service Lead
hace 1 semana
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble cases;...
-
Order Management Team Lead
hace 3 semanas
Heredia, Costa Rica Huntsman A tiempo completoDescription : Order Management Team Lead (Customer Service) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2022 revenues of approximately $8 billion from our continuing operations. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a...
-
Customer Service Lead
hace 4 semanas
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble calls;...
-
Customer Service Lead
hace 2 semanas
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble calls;...
-
Back Office Agent
hace 1 semana
Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo**We are still growing with new and exciting opportunities - Be a part of our team!** We have a new **Canada-based** client who is looking for **Back Office Agents **to add to our Team. **The first class starts on March 18th.** As a **Back Office Agent, **you will: **Key Responsibilities** - Resolving complex billing, collection, and customer contract...
-
Customer Service Team Lead
hace 2 semanas
Heredia, Costa Rica Cognizant Technology Solutions A tiempo completo**We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives...
-
Back Office Representative
hace 4 semanas
Heredia, Costa Rica Qualfon A tiempo completoAs a Back Office Representative your responsibilities include completing data entry tasks, providing administrative support, answering telephone calls, and creating reports. **OUR MISSION** Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and...
-
HR Employee Service Desk Team Lead
hace 2 días
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The purpose of the Team Lead, Employee Service Desk is to lead daily tasks related to analysis, execution, and support of the HR Employee Service Desk area, in addition to being an overall SME for all services and processes under scope. Maintain the utmost confidentiality in dealing with employee records and business information. Provides task...
-
Back Office Representative- Bilingual Heredia
hace 3 semanas
Heredia, Costa Rica Qualfon A tiempo completoAs a Back Office Representative your responsibilities include completing data entry tasks, providing administrative support, answering telephone calls, and creating reports. **OUR MISSION** Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and...
-
Back Office Bilingüe
hace 1 semana
Heredia, Costa Rica GRUPO STT A tiempo completoBack Office Bilingüe, quién realizará las siguientes funciones: El analista será encargado de ingresar facturas para pago en el sistema SAP. **Requisitos**: Estudiante de Bachillerato en Administración de Empresas o Bachillerato en Contabilidad o Finanzas/Técnico medio en contabilidad. **Experiência**: 3 meses en puestos administrativos Experiência...
-
Service Desk Team Leader
hace 1 semana
Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo**Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...
-
Insurance Verification Team Lead
hace 3 semanas
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Insurance Verification Team Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for...
-
Customer Service Supervisor
hace 2 semanas
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The CS Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The person will provide support, direction, monitoring, and coaching to the assigned team in...
