Latin America End User Computer Lead

hace 2 semanas


San José, Costa Rica Mondelēz International A tiempo completo

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.**

You provide technology and infrastructure expertise and set the direction for your area of expertise.

**How you will contribute**

You will oversee in the planning and execution of technical operations, lead an internal team and partner with external suppliers. Using your deep technical and market knowledge and your thorough understanding of our business goals, you will ensure we have the right infrastructure solutions in place for the future. In addition, you will direct programs to implement regional and global Infrastructure strategies, provide input into financial planning and controls for infrastructure on a regional and global level, and manage the complexity of regional service contracts, in-country billing and cross-charging.

**What you will bring**

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

- Managing staff and line responsibilities
- Managing regional, large-scale infrastructure services
- Service delivery, support and excellence
- Program/Project management (i.e., managing multiple projects for budgets, resources, schedules and quality)

**What you need to know about this position**:
Digital Workplace ensures that colleagues at Mondelēz have the tools they need to perform their job functions and provide value to the organization.

Tools include, but are not limited to, PC’s, printers, telephony, and Video conferencing.

Additionally, the platforms such as M365, and softwares which enable these devices to be utilized by colleagues and participate in a modern and secured corporate environment.

**What extra ingredients will you bring**:
**Education/Certifications**:
Bachelors degree or higher educational level achieved.

Desirable certifications - Microsoft Power BI, Microsoft Power Platform, ITSM, MCP.

**Job Specific Requirements**:
3 - 5 years’ experience supporting an End User Computing environment in a large multi-national or Global environment.

Experience interfacing with multiple 3rd party service providers.

Knowledge and understanding of ITSM methodologies.

Knowledge in development of Power BI reporting and corresponding analytics.

**Travel Requirements**:
10% or less of year travel may be required for business related projects or training. Travel may include international destinations.

**No Relocation support available**:
**Business Unit Summary**:
**Our Latin America region is comprised of four Mondelez International business units: Brazil, México, Southern Cone (which includes Argentina, Uruguay and Paraguay) and WACAM (which includes 12 South American countries and the U.S. territory of Puerto Rico); and one stand-alone market: Venezuela. We have approximately 20,000 passionate employees who put in all their energy, hearts and souls to create, market and sell our global iconic brands and beloved local jewels such as **_Lacta _**, **_Field _**and **_Terrabusi _**among others. We are known for our resilience and good humor and live our purpose with passion and commitment.**:
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

**Job Type**:
Regular

Technology Infrastructure

Technology & Digital



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