Onboarding Success Analyst

hace 2 semanas


San José, Costa Rica BairesDev A tiempo completo

Who we are
BairesDev is proud to be one of the fastest-growing companies in Latin America. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of IT Talent and nurture their professional growth on exciting projects for companies.
With more than 3500 employees in 27 countries and world-class clients from start-ups to multinational customers, we are only as strong as the multicultural teams at the heart of our business. We run on talent.

Onboarding Success Analyst at BairesDev

We seek an Analyst for our Onboarding Success team who will welcome New Joiners and deliver training to them and to current employees at BairesDev.

It would be best if you are organized, multitasking, capable of communicating with individuals at all functions and from different backgrounds. Flexible, patient, and resourceful to deal with all kinds of unusual situations.

Being the person who makes sure that company values are thoroughly understood and reflected in those hired is a strategic and crucial job at BairesDev. Our culture is the DNA that makes us unique.

People are at the heart of our business. So, we want to make sure that company values are thoroughly understood and reflected in hired employees.

As an Onboarding Success Analyst, you will be responsible for:

- Gathering information regarding the different processes to prepare and to deliver training.
- Reviewing and keeping updated the information in Confluence space.
- Creating and doing the follow-up of the tickets to Help Desk, ERP Support, HR, and any other department we interact with.
- Validating the internal documentation of New Joiners so the Onboarding Success Analyst can focus on delivering the training properly. Training (Grids, Draw.io diagrams, live-shadowing, exercises, etc.).
- Providing any type of support that New Joiners require from the onboarding call until working with the direct manager.
- Being aware of the information we have in our Runbook and propose improvements.
- Reviewing other departments’ Runbooks to be aware about changes and contact the manager if there is any doubt.
- Generating a ticket to HR to update the employee table once the training is finished.
- Keeping updated the Organization Chart of the area.
- Must have extraordinarily strong Excel and have a mind for data.

Essential Requirements
- Organization & Planning
- Customer Service
- Resource Optimization
- Proactive
- Multitasking skills
- High adaptability to changes.
- Excellent English and Spanish communication skills (Written and oral)

Desirable Requirements
- Speaks SPA - ENG - POR
- Group Training & Education
- Multichannel Presentations
- Resource Optimization
- Scheduling & Time Management

How we do your work (and your life) easier:

- 100% remote work.
- Hardware setup for you to work from home.
- Flexible hours - make your schedule.
- Paid parental leave, vacation & holidays.
- Diverse and multicultural work environment.
- An innovative environment with the structure and resources of a leading

multinational.
- Excellent compensation — well above the market average.
- Here you can grow at the speed of your learning curve.

We’re thrilled to find creative ways to get you to work in what you’re passionate about.

We want to hear your story.


  • Client Success Manager

    hace 2 días


    San José, Costa Rica Agency Growth Team A tiempo completo

    Do you LOVE serving clients, and helping businesses grow and scale to new heights? Are you eager to work with independent business owners, create long-lasting relationships, and be rewarded for your skills, time, and accomplishments? Are you ready to push clients forward, consult heavily on their day-to-day achievements and help them scale to successful new...


  • San José, Costa Rica Splunk Inc A tiempo completo

    Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best...

  • Global HR Analyst

    hace 5 días


    San José, Costa Rica JLL A tiempo completo

    About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...


  • San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a Customer Success Manager to manage a set of assigned accounts to help promote a high level of customer satisfaction, successful product use, and customer retention. You will be the primary contact for important customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted...


  • San José, Costa Rica J. Blanton Plumbing A tiempo completo

    We're seeking a Digital Marketing Analyst to manage and optimize our digital marketing campaigns, with a focus on reporting, tracking success, and analyzing data for campaigns across paid search, SEO, affiliate, and social media (both paid and organic). Experience with SEO strategies, Google Ads, and social media management is a...


  • San José, Costa Rica J. Blanton Plumbing A tiempo completo

    We're seeking a Digital Marketing Analyst to manage and optimize our digital marketing campaigns, with a focus on reporting, tracking success, and analyzing data for campaigns across paid search, SEO, affiliate, and social media (both paid and organic). Experience with SEO strategies, Google Ads, and social media management is a...

  • Ap Analyst

    hace 4 semanas


    San José, Costa Rica 6sense A tiempo completo

    **Our Mission**: 6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to...

  • Tax Analyst

    hace 3 semanas


    San José, Costa Rica NielsenIQ A tiempo completo

    **Job Description**: We are looking for a tax analyst to work in our tax excellence service center and work with the LATAM team. Responsabilities: - Calculation of direct and indirect taxes (profits, gross income, VAT, perceptions and withholdings) - Mapping of provinces for calculation of indirect taxes - Response to Government Entities - Annual...

  • Cloud Iam Analyst

    hace 4 días


    San José, Costa Rica TD SYNNEX A tiempo completo

    **About the Role** - As a part of the TD SYNNEX's Global Identity and Access Management team (IAM), the Identity and Access Analyst is responsible for the compliant data entry of approved user accounts and access rights requests while ensuring compliance to controls defined by TD SYNNEX's IT Security, Audit and Governance divisions of TD. - This individual...

  • Senior IT Analyst

    hace 6 días


    San José, Costa Rica Hitachi Solutions Ltd A tiempo completo

    **Company Description** About the Role Hitachi Solutions is looking for a Senior IT Analyst with strong analytical, organizational, and communication skills. Reporting to the Senior Manager of Information Systems, you will be part of the internal IT support and operations team in a Microsoft-centric environment, responsible for service desk support and...

  • Senior IT Analyst

    hace 5 días


    San José, Costa Rica Hitachi Solutions A tiempo completo

    Company Description About the Role Hitachi Solutions is looking for a Senior IT Analyst with strong analytical, organizational, and communication skills. Reporting to the Senior Manager of Information Systems, you will be part of the internal IT support and operations team in a Microsoft-centric environment, responsible for service desk support and daily...


  • San José, Costa Rica Smith+Nephew A tiempo completo

    Business Intelligence Analyst (Coyol, Alajuela) Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. Are you interested in making a global impact? In this role you will report to the senior manager, analytics, and insights, this position is responsible for the technical and analytical support of the...

  • Business Analyst

    hace 3 días


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree in Business Administration, Finance, Computer Information Systems, Engineering, Operations Research, Mathematics or other business disciplines or equivalent experience - Experience using AWS technologies such as Redshift, S3, EC2, EMR and data pipelines - Proficiency with data querying or modeling technique with SQL and Python - Experience...


  • San José, Costa Rica Equifax A tiempo completo

    **What you’ll do** - Assist in developing functional specifications that satisfy client requirements (small-medium scale). - Collaborate with team members, clients, and other stakeholders to review and refine requirements. - Actively participate in problem resolution; setting priorities when appropriate and escalating issues when needed. - This position...


  • San José, Costa Rica Prometeo Talent A tiempo completo

    **About the company**: **RoverPass **is a startup focusing on the campground and RV park industry. They provide campgrounds and RV parks with a property management system and marketing services to help drive them more business. We are a small team and require a hands-on and hungry approach. **The role**: We are seeking an experienced **Ticket Management...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    At Amazon, our goal is to be earth’s most customer-centric company and to create a safe environment for both our Customers and our associates. To achieve that, we need exceptionally talented, bright, dynamic, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for...


  • San José, Costa Rica Smartsheet A tiempo completo

    **Financial Analyst, Marketing**: Remote Eligible In Costa Rica Smartsheet is looking for a Financial Analyst to join the Financial Planning & Analysis (FP&A) team focusing on marketing. As a marketing-focused analyst, you will serve as a trusted partner and play a crucial role in optimizing the allocation and execution of financial investments across the...

  • Sales Ops Analyst

    hace 4 semanas


    San José, Costa Rica Sysdig A tiempo completo

    As Sysdig scales its go-to-market strategy, we are looking for an ambitious, highly motivated **GTM Data Analyst **to help build our organization. As a Data Analyst you will play a critical role in the GTM business intelligence efforts to build a top-notch data driven organization. You will be responsible for finding, building and delivering insights to an...


  • San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...


  • San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...