Client Technical Support Senior

hace 2 semanas

Heredia, Costa Rica Experian A tiempo completo

Full-time

Employee Status: Regular

Role Type: Hybrid

Department: Customer Service

Schedule: Full Time

Shift: Day Shift

**Company Description**:
**Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 22,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

**Experian Marketing Service’s** mission is to accelerate client success through enabling ecosystems, partnerships, and marketing technology solutions. We help brands put people at the heart of their business and have meaningful interactions with their customers.

As a Client Technical Support Senior, you will be working independently and within groups, consulting with our clients to realize their project goals, configure the parameters and schedule the services needed to execute the processing and deliver results to the client.

**What you’ll be doing**

In cooperation with local and remote Experian team members, actively works to provide ongoing data analysis, manage projects, and ensure that client orders are processed accurately and punctually per technical specifications. Provides technical support, troubleshooting and process execution.
- Collaborating with internal groups to define process requirements for projects.
- Interpreting project specifications and utilizing the most effective approach to produce the desired results accurately and efficiently.
- Analyzing client data to validate accuracy and determine next steps.
- Entering or altering program logic to start production process or equivalent actions dependent on computing environment used.
- Providing technical support including testing, debugging, troubleshooting, and implementing necessary program changes, updates, or additions.
- Monitoring accuracy and completeness of all assigned projects.
- Communicate status with team members and end users within client expectations.

**Qualifications**:
**What your background looks like**
- Minimum 2 years experience in a technical processing environment. Technical Bachelor’s degree in progress or complete.
- Basic programming skills and desire to develop skills within mainframe and open systems environments. SQL and Alteryx skills preferred.
- Strong PC skills in MS Office
- Strong attention to detail and organizational skills
- Excellent problem solving and analytical skills
- Ability to work independently
- Ability to communicate fluently in English
- Basic project management skills
- Excellent multitasking capabilities

This is a permanent home-based role in Costa Rica.No relocation available.

**Additional Information**:
**Experian Careers - Creating a better tomorrow together**

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

We are thrilled to share that FORTUNE has named Experian **one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the 100 “**World’s Most Innovative Companies**” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as **Great Place To Work (GPTW)**. Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect

LI-LM1

LI-Remote

Experian Careers - Creating a better tomorrow together
- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish - and we’re not done.

We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action

The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and suppo

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