Manager, Data Accuracy Response Team

hace 6 días

Heredia, Costa Rica Palo Alto Networks A tiempo completo

Company Description
**Our Mission**

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

**Job Description**:
**Your Career**

Palo Alto Networks® is the fastest-growing security company in history. If you are a motivated, intelligent, creative, and hardworking individual, then this is the place for you One of the keys to our success is our relentless focus on leveraging data to drive insights and decision making. Our Data Governance team is tasked with ensuring our data is governed, accurate, and reliable on a day to day basis. This includes managing urgent escalations, tracking and monitoring changes in data, and observing trends to guide system improvements. The Manager, Data Governance will drive data integrity on all fronts of the business through team management and other key initiatives. This position reports to the **Sr. Manager, Data Process & Governance** and will have a high degree of interaction with the Analytics, Business Operations, and IT functions across Palo Alto Networks.

**Your Impact**
- Manage the Service Desk Team responsible for account, crediting, and territory data in SFDC
- Serve as the primary escalation point for data discrepancies, service requests, and any other general inquiries
- Administer monthly audits and reports to ensure data accuracy and completeness
- Work cross functionally with stakeholders to drive process improvements
- Monitor and track key team metrics to build and maintain SLA standards and policies
- Perform weekly updates and provide guidance on team deliverables to identify process/policy gaps
- Coordinate with different stakeholders to perform ad-hoc investigations for data insights/update/reports
- Assist in organizing and implementing new policies driven by the Go-To-Market team in SFDC
- Assist in other Data Process Initiatives such as quarterly account data refresh and annual fiscal year transition
- May be required to perform user acceptance testing or other activities around account management

**Qualifications**:
**Your Experience**
- Interest in the concerns and topics related to data governance, hygiene, and organization
- Motivated to drive key initiatives in data integrity
- Comfortable with starting from scratch and being able to design and/or document processes
- Ability to work well with others
- Ability to speak fluently in business language
- Ability to manage multiple tasks simultaneously
- Ability to pick up new tools, platforms, and business processes
- Organized, proactive individual that can operate independently in solving complex problems with little guidance
- Ability to manage requestor escalations through appropriate channels
- SFDC knowledge is a must
- Able to articulate joining tables within a dataset(s)
- SQL knowledge is preferred but not required
- SAP knowledge is preferred but not required

Additional Information
**Our Commitment**

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

All your information will be kept confidential according to EEO guidelines

**Covid-19 Vaccination Information for Palo Alto Networks Jobs**
- Vaccine requirements and disclosure obligations vary by country.
- Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:

- The job requires accessing a company worksite
- The job requires in-person customer contact and the customer has imple

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