Onboarding Lead

hace 9 horas

Heredia, Costa Rica Tebra A tiempo completo

**About the Role**:
Manage a dynamic group of implementation specialists overseeing the delivery of the Tebra platform. You'll be empowered to drive change, improve processes, and impact individual team development.

Your Area of Focus
- Collaborate cross-functionally with Sales, Customer Support, Accounting, and Product teams to provide recommendations on process improvements and delivering to the customers' expectations
- Monitor and manage team workload and performance ensuring SLAs, KPIs, and objectives are met
- Conduct regular 1:1 sessions to review onboardings, provide feedback and coaching, and ultimately a strong relationship with the specialist
- Foster open communication and an enhanced psychologically safe environment
- Drive new developmental processes and policies that lead to increased customer outcomes
- Own and manage customer escalations while providing the specialist with coaching
- Maintain a deep knowledge of client industry, product, and role in the market

**Your Professional Qualifications**:

- Bachelor's degree or equivalent experience
- 5+ years experience in a SaaS implementation or project management role
- Demonstrated ability to manage or lead a team
- Strong communication and listening skills to provide coaching, take feedback, and facilitate issue resolution
- Ability to quickly understand, assess and address customers' challenges and effectively work towards resolution
- Ability to effectively research customer complaints and be open to providing solutions to problems
- Must be fluent in English

**About Tebra**:
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

**Our Values**:
**Start with the Customer**:
We get to know our customers - and their patients - and look at the world through their lens.

**Keep It Simple**:
Healthcare is too complex. We aim to simplify it for everyone.

**Stay Entrepreneurial**:
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

**Better Together**:
We are diverse, humble, and collaborative. We put the team first and win together.

**Celebrate Success**:
Life is short and joy is underrated. We take time to have fun and celebrate success.

**Perks & Benefits**:
To assist with all of life's needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

**#LI-JF1 #LI-Hybrid #LI-Onsite**
- Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._

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