Senior Instructional Designer

hace 5 meses


Heredia, Costa Rica Experian A tiempo completo

Full-time

Employee Status: Regular

Role Type: Hybrid

Department: Human Resources

Schedule: Full Time

Shift: Day Shift

**Company Description**:

- Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

Within Experian’s Chief Risk Office (CRO), we are on a transformational journey of evolving our approach to Operational Risk Management; as such we are looking for a Senior Instructional Designer to support on driving this agenda at pace. The role holder will have extensive experience leading the instruction design and development of comprehensive learning solutions utilizing multiple delivery vehicles preferably within a globally matrixed organisation. They will have in-depth experience in building robust relationships across Risk, Compliance, and the business to understand the current challenges of Experian's Risk & Compliance landscape. Additionally, they will be bringing their own extensive market experience of best practices in the Operational Risk Management Learning space. They will be able to consult with process and policy owners to support the building and implementation plans for delivery of content and structuring of curricula.

The purpose of this role is to consult with SME's and then recommend and implement learning solutions that satisfy the learner outcomes deemed necessary by the stakeholders and business.

**Qualifications**:

- 5+ years of experience leading the instructional design and development of comprehensive learning solutions utilizing multiple delivery vehicles (instructor-led/vILT, video, eLearning, microlearning, simulations, reinforcement, gamification, job aides, etc.) to meet objectives in a professional environment.
- Applies sound instructional design and adult learning principles to the design and development of all learning assets.
- Expert knowledge in determining business needs, conducting training needs analysis, crafting learning objectives, curating content to meet those objectives, creating assessments, measuring ROI.
- Strong proficiency with Articulate 360 and Microsoft Office 365, Camtasia and Vyond.
- Excellent written and verbal communication and customer service skills.
- An ability to work effectively as part of a team.
- Demonstrated ability to lead projects and take ownership from initiation to completion, within established guidelines.
- An ability to work under pressure, when necessary, delivering on established deadlines.
- Exceptional attention to detail, ensuring accuracy and precision in all tasks.
- Highly proficient in written and spoken English.

Customer
- Actively contribute to a culture that achieves the business goals, delights customers, and keeps consumer advocacy at the heart of everything we do.
- Ensure that good client/consumer outcomes are at the centre of all operational activity and decision making.
- Deliver great client and consumer service, and actively seeks to exceed client/consumer expectations.

Operational
- Work with SMEs to identify appropriate solutions for learning delivery.
- Partner with cross-functional teams to create, maintain, and enhance online and onsite training.
- Maintain and enhance existing learning assets to ensure the content delivered is accurate and up to date.
- Research and implement new digital learning trends, in conjunction with team leadership.
- Act as liaison between business and external e-learning suppliers, as needed.
- Willingness to learn how to manage our Learning Management System (LMS) - Cornerstone OnDemand.

Regulatory, Governance and Control
- Adhere to all regulatory requirements within role responsibility and escalate issues quickly.
- Proactively identify risks and make recommendation to mitigate these.
- Understand and adhere to specific regulatory obligations and company policies and procedures.

Performance Management
- Understand and participate in Elevate Performance ensuring stretching personal objectives, a personal development plan and regular self and team feedback.
- Comply with the Training and Competency requirements and complete required training in a timely manner.

Nice to Have
- Related Professional Certification(s) from The Association for Talent Development (ATD) or similar.
- Prior LMS Admin Experience - especially



  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Human Resources Schedule: Full Time Shift: Day Shift **Company Description**: - Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has...


  • Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...


  • Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

  • Senior UX Designer

    hace 5 meses


    Heredia, Costa Rica Webhelp A tiempo completo

    **Information Technology** **Location** - Barreal de Heredia, Costa Rica*** Job Title: Senior UX Designer / Researcher (hybrid) **Job Description**: Job Description Summary Concentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy talent and...

  • Junior Designer

    hace 5 meses


    Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** **Ready to make an impact?** We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to...

  • Senior Designer

    hace 5 meses


    Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** **Ready to make an impact?** We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...

  • Multimedia Designer

    hace 5 meses


    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Hybrid Department: Marketing and Communications Schedule: Full Time Shift: Day Shift **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and...


  • Heredia, Costa Rica Encora A tiempo completo

    Experience: +5 years Job Mode: Full-time Work Mode: Work from home **Job Summary** The who is As a Senior React/React Native Software Engineer (7976), you will be part of a highly skilled technology and agile team by supporting and developing cutting-edge solutions to meet our business requirements. You will help us accelerate our customers' business...

  • Finance Operations

    hace 5 meses


    Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership At Amazon we strive to be Earth's most customer-centric company. Our passion for invention leads us to continually pioneer and...

  • Talent Acquisition

    hace 5 meses


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: **Responsibilities**: - **Research and market analysis**: Conduct research to understand talent availability, competitor analysis, and sourcing best practices. Use this information to identify potential talent pools and develop effective sourcing strategies. Consult and advise talent acquisition and hiring managers on talent availability,...


  • Heredia, Costa Rica Citi A tiempo completo

    The Enterprise Operations & Technology Chief Operating Office (EO&T COO) is a driving factor in delivering value to our organization, our businesses, regulators, and stakeholders. With responsibility for Operations & Technology Business Risk and Control, O&T Issue Quality Assurance, Transformation, Citi Global Sourcing, Regulatory Engagement, the EO&T COO...


  • Heredia, Costa Rica Prodigious A tiempo completo

    Company Description Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group. We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe. In LATAM, we are over 1,700 passionate employees that love to push boundaries and...

  • Senior Data Analyst

    hace 4 meses


    Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    The Sr. Data Analyst will be part of the program delivery team for Sysco Business Service Digital CoE leveraging technologies like Alteryx, Tableau, Power BI. Our data analysts drive outcomes as champions of data literacy and transparency. **Requirements**: - Lead efforts in engaging with business stakeholders to understand business strategy, questions and...

  • Senior Data Analyst

    hace 5 meses


    Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    **Requirements**: - Manage the lifecycle of Tableau dashboards, including business requirements gathering, functional specification write-ups, prototyping, development, QA, UAT, roll-out and post-launch enhancements implementation. - Take ownership of the End-To-End Dashboard development including but not limited to dashboard creation and visualization,...

  • Sr Graphic Design Mgr

    hace 5 meses


    Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...


  • Heredia, Costa Rica Hakkoda A tiempo completo

    **ABOUT HAKKODA** Hakkoda is a modern data consultancy that empowers data driven organizations to realize the full value of the Snowflake Data Cloud. We provide consulting and managed services in data architecture, data engineering, analytics and data science. We are renowned for bringing our clients deep expertise, being easy to work with, and being an...