Senior Instructional Designer

hace 5 meses

Heredia, Costa Rica Experian A tiempo completo

Full-time

Employee Status: Regular

Role Type: Hybrid

Department: Human Resources

Schedule: Full Time

Shift: Day Shift

**Company Description**:

- Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

Within Experian’s Chief Risk Office (CRO), we are on a transformational journey of evolving our approach to Operational Risk Management; as such we are looking for a Senior Instructional Designer to support on driving this agenda at pace. The role holder will have extensive experience leading the instruction design and development of comprehensive learning solutions utilizing multiple delivery vehicles preferably within a globally matrixed organisation. They will have in-depth experience in building robust relationships across Risk, Compliance, and the business to understand the current challenges of Experian's Risk & Compliance landscape. Additionally, they will be bringing their own extensive market experience of best practices in the Operational Risk Management Learning space. They will be able to consult with process and policy owners to support the building and implementation plans for delivery of content and structuring of curricula.

The purpose of this role is to consult with SME's and then recommend and implement learning solutions that satisfy the learner outcomes deemed necessary by the stakeholders and business.

**Qualifications**:

- 5+ years of experience leading the instructional design and development of comprehensive learning solutions utilizing multiple delivery vehicles (instructor-led/vILT, video, eLearning, microlearning, simulations, reinforcement, gamification, job aides, etc.) to meet objectives in a professional environment.
- Applies sound instructional design and adult learning principles to the design and development of all learning assets.
- Expert knowledge in determining business needs, conducting training needs analysis, crafting learning objectives, curating content to meet those objectives, creating assessments, measuring ROI.
- Strong proficiency with Articulate 360 and Microsoft Office 365, Camtasia and Vyond.
- Excellent written and verbal communication and customer service skills.
- An ability to work effectively as part of a team.
- Demonstrated ability to lead projects and take ownership from initiation to completion, within established guidelines.
- An ability to work under pressure, when necessary, delivering on established deadlines.
- Exceptional attention to detail, ensuring accuracy and precision in all tasks.
- Highly proficient in written and spoken English.

Customer
- Actively contribute to a culture that achieves the business goals, delights customers, and keeps consumer advocacy at the heart of everything we do.
- Ensure that good client/consumer outcomes are at the centre of all operational activity and decision making.
- Deliver great client and consumer service, and actively seeks to exceed client/consumer expectations.

Operational
- Work with SMEs to identify appropriate solutions for learning delivery.
- Partner with cross-functional teams to create, maintain, and enhance online and onsite training.
- Maintain and enhance existing learning assets to ensure the content delivered is accurate and up to date.
- Research and implement new digital learning trends, in conjunction with team leadership.
- Act as liaison between business and external e-learning suppliers, as needed.
- Willingness to learn how to manage our Learning Management System (LMS) - Cornerstone OnDemand.

Regulatory, Governance and Control
- Adhere to all regulatory requirements within role responsibility and escalate issues quickly.
- Proactively identify risks and make recommendation to mitigate these.
- Understand and adhere to specific regulatory obligations and company policies and procedures.

Performance Management
- Understand and participate in Elevate Performance ensuring stretching personal objectives, a personal development plan and regular self and team feedback.
- Comply with the Training and Competency requirements and complete required training in a timely manner.

Nice to Have
- Related Professional Certification(s) from The Association for Talent Development (ATD) or similar.
- Prior LMS Admin Experience - especially

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