Accounts Payable Analyst, Customer Service

hace 4 días

Heredia, Costa Rica Stryker A tiempo completo

**Why finance at Stryker?**:
***:
Are you looking for a profitable and growing company with a great culture and reputation? Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more

Position summary:
The Analyst will be primarily responsible for responding to all AP inquiries from Suppliers and Stryker internal Customers.

**Essential duties & responsibilities**: (detailed description)
- Supplier Statement reconciliation
- Identify and correct minor issues with the processes or tools in a timely and collaborative manner
- Generate ad hoc AP reports and metrics
- Conducts conference calls with Suppliers and Stryker Internal parties to resolve invoice issues
- Comply with Corporate accounting policies, US and local GAAP
- Meet SLAs 24-48 hours
- Outstanding check process
- End to end resolution (internal coordination SD- Q&R) to final issue resolution
- Handle internal and external escalations (vendors & stakeholders), and maintain a high rate of customer satisfaction
- Performs other related work as assigned by management related to providing support to AP Operations.

**Education & special trainings**:

- Associates Degree in Accounting, Business or at least two years of equivalent studies towards a College degree in a related field
- MS Office
- Big plus: knowledge in ERP’s: Oracle, SAP, COUPA
- Fluent English speaker. Able to interact in English with customers in business environment (both spoken and written).

**Qualifications & experience**:

- 3-5 years of relevant experience working in a multinational business in a Finance related function such as collections, customer service, technical support, accounts payable or accounting.
- Experience of working in a shared service center across a global /large organization will be an added advantage

**Physical & mental requirements**:

- Ability to work well with cross-functional teams and multi-task
- Strong communication skills. Ability to listen, be clear, concise and empathic when interacting with others.
- Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
- Team player. Demonstrated ability to collaborate with others to solve problems and conflicts.
- Thrive on challenges. Is motivated with goals, adapts to change and learns fast.
- Computer or technical knowledge
- Effective problem-solving skills

**About Stryker**:
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

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