Collections Analyst

hace 2 semanas

Heredia, Costa Rica Stryker A tiempo completo

**Why finance at Stryker?**:
***:
Are you looking for a profitable and growing company with a great culture and reputation? Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more

Position summary:
The Collections Analyst will be responsible for performing activities related to customer interactions and follow-up to ensure payment of receivables (cash collections), write-offs of bad debts, hold-order processing, refund processing and adjustments to A/R, in Stryker’s newly created Costa Rica Shared Service Center.

This is a Shared Services role related to standing up the Finance One optimization program.

**Essential duties & responsibilities**: (detailed description)
- Contact customers assigned with accounts receivable to resolve disputes and collect past dues
- Issue daily reports on the status of delinquent accounts and tracks collection efforts
- Review new orders for approval, hold or qualification in a timely manner while considering status of existing accounts receivable
- Communicate with, and promote strong collaborative relationships with internal customers including those in Customer Service, Sales and any other departments/contacts as necessary
- Perform reconciliation of accounts to resolve problems/issues
- Identify, recognize and address concerns/red flags before they become problems and propose solutions to Management
- Escalate large collection or reconciliation issues appropriately
- Work with other Invoice to Cash teams to help resolve differences and improve processes
- Contribute to accurate customer master data elements
- Maintains documentation to support A/R transactions and facilitate the efficient review and audit of books and records
- Comply with all internal control procedures to ensure accurate financial records.
- Performs other related work as assigned by management

**Education & special trainings**:

- Technical or Associates Degree (2-year degree) preferably in Accounting, Finance or related field
- MS Office Suite
- Fluent spoken and written English. Any other language is a plus
- Oracle, SAP and GetPaid systems knowledge are a big plus

**Qualifications & experience**:

- 2-3 years of relevant working experience in a finance function in matrixed international company (preferably American or Multinational company) with complex reporting practices and with exposure to various reporting systems

**Physical & mental requirements**:

- Ability to work well with cross-functional teams and multi-task
- Good communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively
- Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
- Computer or technical knowledge
- Effective problem-solving skills

**Know someone at Stryker?**:
**About Stryker**:
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

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