F&b Service Expert

hace 3 días


San José, Costa Rica Marriott International, Inc A tiempo completo

**Número de Empleo** 23010436

**Categoría de Empleo** Food and Beverage & Culinary

**Ubicación** AC Hotel San Jose Escazu, Avenida Escazu, Escazu, San Jose, Costa Rica VER EN MAPA

**Horario** Full-Time

**¿Ubicación remota?** N

**¿Reubicación?** N

**Tipo de Posición** Non-Management

**Descripción del Trabajo**

Nuestro trabajo no consiste únicamente en servir comida en una mesa para que la disfruten nuestros huéspedes hasta el momento de pedir la cuenta. Además de eso, queremos crear una experiência que sea memorable y única (dejando a un lado la comida y la bebida). Nuestros Expertos de servicio al huésped toman la iniciativa a la hora de ofrecer toda una serie de servicios orientados a que el huésped disfrute la experiência. Ya sea cuando ponen las mesas, hablan con cocina, interactúan y sirven a los huéspedes o limpian las áreas de trabajo y de almacenamiento, los Expertos de servicio al huésped consiguen que las transacciones formen parte de la experiência del huésped.Al margen de cuál sea su puesto, hay una serie de cosas fundamentales para el éxito (crear un espacio de trabajo seguro, seguir las directrices y procedimientos de la compañía, mantener los estándares de calidad y asegurarse de que su uniforme, apariencia personal y comunicación sea profesional. Los Expertos de servicio al huésped están siempre en marcha (se ponen de pie, se sientan, andan durante largos ratos, se mueven por superficies con pendiente, que no siempre son uniformes y que a veces resbalan), revisan el menú (lo leen y verifican la información) y se implican en todo tipo de tareas (mover cosas, levantar, llevar, empujar y colocar objetos de menos de 50 libras sin ayuda; deben llegar a lugares altos y agacharse, y deben hacer movimientos que les obligan a doblar las rodillas, girarse, estirar y encorvarse). Es fundamental que los Expertos de servicio al huésped hagan siempre bien esas tareas (y otras tareas razonables que se les solicite) para que los huéspedes estén satisfechos y el hotel funcione.
- Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia de contratar a una fuerza laboral diversa, así como apoyar una cultura inclusiva que anteponga a las personas. Nos comprometemos a respetar el principio de no discriminación por cualquier motivo protegido, como la discapacidad y condición de veterano o cualquier otra situación protegida por las leyes aplicables._
- En AC Hotels creemos que prestar atención a los detalles es la mejor forma de demostrar generosidad hacia nuestros huéspedes. Ya se trate de una técnica creativa para servir una bebida o de las líneas elegantes de una butaca, en AC Hotels creemos que si hay tiempo para hacerlo, hay tiempo para hacerlo bonito. Nuestros huéspedes reconocen y aprecian la belleza genuina de AC Hotels. Comparten con nosotros su interés por los detalles. Les gusta sentirse parte de nuestra pequeña y discreta tribu internacional. De hecho, sentirse parte de un grupo de personas con similares intereses es una parte significativa del atractivo de AC.
- Buscamos personas que ofrezcan innovación cultural a nuestros equipos. Si es una persona creativa, con afición al arte, el diseño y la cultura, le invitamos a unirse al equipo de AC Hotels.


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