Inside Account Representative

hace 4 días

San José, Costa Rica BMA Group A tiempo completo

**Principal Duties/Responsibilities**:

- Working from customer lists and/or database, makes outbound follow-up calls to existing customers to qualify leads and sell products and service contracts.
- Closes a medium volume of sales orders.
- Sales are medium complexity and the sales rep performs a consultative role for the customers.
- Emphasizes features and benefits of represented products/services.
- Provide accurate quotes, and ensure correct credit terms and vendor information is in database.
- Meets or exceeds all quotas and activity objectives in assigned territory.
- Uses sound judgment and discretion when making decisions that affect the business unit, such as, appropriate and timely escalation, adjusting margins or providing discounts to close a sale.
- Provides high quality service to customers and prospects by assessing customer requirements, ensuring prompt response in providing product information and product pricing.
- Actively profiles all customers and use effective telephone selling skills to promote client products, service programs and systems.
- Builds the customer/prospect database by profiling and capturing relevant customer and product information.
- Recommends improvements or changes to internal processes and data processing to meet or exceed sales goals and to achieve the highest level of customer satisfaction.
- Maintains most up-to-date knowledge on products and programs.
- Actively participates in assigned sales training, lectures, presentations and meetings.
- Makes 50-75 outbound calls per day with 8 high-value meeting calls per day, each meeting call with duration > 15 minutes.

**Other Duties & Responsibilities**:

- Additional duties as assigned
- Meets attendance and punctuality standards

**Knowledge, Skills, and/or Abilities Required**:

- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to build solid, effective working relationships with others.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to listen attentively and foster two-way dialogue.
- Able to maintain a positive attitude in the face of criticism, rejection, or failure.
- Able to provide courteous, timely service when addressing questions and concerns.
- Able to maintain social, ethical, and organizational standards in conducting internal and external business activities.

**Minimum Educational/Experience Requirements**:

- High school diploma/GED plus the established minimum requirements for the position.
- Language: 100% proficiency in English

**Additional Education/Previous Experience Recommendations**:

- College Degree in Business or Marketing preferred.
- Requires 2+ years of outbound telesales experience, technology experience preferred.
- Call center or telesales experience using consultative selling skills preferred.
- Demonstrate commitment to task in a highly competitive sales environment.
- Ability to overcome technical and business objections of prospective customers.
- Possess solid business sense and the ability to profile likely business and technology decision makers.
- Professional and polished communication skills both verbal and written.
- Possess strong organizational skills and the ability to excel in a fast-paced environment.

**Working Conditions**:

- Professional, office environment.
- Occasional non-standard work hours or overtime as business requires.
- Some travel may be required.

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