Tls Cic Leader

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

We are looking for an inspirational and entrepreneurial leader for our rapidly growing IBM TLS team in our Costa Rica CIC (Client Innovation Center).

This is a new team with a diverse range of technical support and client care missions supporting our IBM clients worldwide with North America being the current primary client base supported hence fluency in English and Spanish is essential.

Key aspects of this role:

- Build a strong community and culture based on skills, collaboration and excellence in execution
- Work with local and global teams to ensure that the team meets financial and business objectives and ensure consistency in hiring, rewards and business practices across missions.
- Work with local and global teams to plan and execute on recruitment, space planning and IT enablement for CIC missions
- Build your personal brand and that of the TLS CIC in Costa Rica by advocating and evangelizing for the CIC within IBM and also within the extended technical community in Costa Rica to attract new missions and top talent for the IBM TLS CIC
- Support achievement of operational metrics working with local managers and global leaders
- Support the skills growth of the team including technical training and leadership training and coaching. Identify any specific areas of investment needed to ensure success and develop and drive business cases for these
- Provide coaching and guidance to local management team and support resolution of HR challenges working with local IBM HR team.
- Build strong linkages with other IBM (CICs) and share best practices
- Build a successful leadership development pipeline programs
- Develop a high performance culture which bridges between Costa Rica and other peer locations worldwide
- Build local college outreach and recruitment programs

Required Technical and Professional Expertise

Extensive previous management experience including managing transformational projects and upline experience.

Preferred Technical and Professional Expertise

Background in a technical discipline such as it professional is an advantage.

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?