P2p Support Center Analyst

hace 4 semanas

Orotina, Costa Rica Haleon A tiempo completo

**Job Description**:
**Site Name**: Costa Rica - Cartago - Tres Rios

**Posted Date**: Jul 5 2023

**Your Responsibilities**:
This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are:

- Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers, colleagues and managers.
- Identify and consistently resolve complex problems of end to end P2P.
- Constant success in approaching internal and external clients of the organization, both for those who raise the request for resolution of the cases, as well as those with whom we work daily to resolve them.
- Maintain control and record of cases pending resolution, ensuring compliance with the SLA
- Provide a quality service committed to the clients for whom we serve, ensuring Ensure a successful VOC result by providing exceptional service
- Maintaining a positive relationship with our Top vendors.
- Lead and participate on market Commcells by preparing beforehand and making sure that important issues in the process are raised, as well as ensuring that any opened actions are completed. Serve as back up when required.
- Carry out Supplier Reconciliations as required, always within the guidelines of internal controls and data management.
- Prioritize escalations from Top Vendors and any other issues that can have a negative impact for GSK.
- Ensure compliance to the Breakout Schedule by adhering to break, lunch and any other activity on time.

**Why you?**

**Basic Qualifications**:
We are looking for professionals with these characteristics to achieve our goals:

- Advanced career in Accounting or Business Administration.
- English Level high intermediate.
- Minimum of 2-year previous Technical Service Desk experience preferably in a P2P support center or a similar role.
- SAP P2P knowledge.
- Ability to have flexible schedule working in different shifts (Monday to Friday 6 am a 3 pm, 7 am a 4 pm, 8 am a 5 pm)

**Inclusion & Diversity at Haleon**:
At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements.

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