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Customer Service Representative

hace 1 mes

Heredia, Costa Rica Movate A tiempo completo

We are currently seeking experienced Customer service Representatives to join our dynamic team. If you have a minimum of 6 months of experience in call centers and possess excellent communication and problem-solving skills, this opportunity is for you. As a Customer service Representative, you will play a crucial role in providing exceptional customer service and ensuring customer satisfaction. Join us and be part of a team dedicated to delivering excellence.

Position: Customer service Representatives

Job Requirements:
Minimum 6 months of experience in call centers

Work ON SITE

Excellent verbal and written communication skills

Strong problem-solving abilities

Ability to handle high call volumes efficiently

Proficiency in using computer systems

Flexibility to adapt to changing schedules and shifts

High school diploma or equivalent]

**Responsibilities**:
Answer incoming calls and respond to customer inquiries in a professional and timely manner

Provide accurate information about products, services, and promotions

Identify and escalate priority issues to the appropriate department

Follow call scripts and maintain quality standards during interactions

Achieve and exceed individual performance targets and call quality metrics

Maintain customer records by updating information and logging interactions in the CRM system

Collaborate with team members and supervisors to improve processes and customer satisfaction

Participate in ongoing training and development programs to enhance skills and knowledge

**Benefits**:
Competitive salary: 530,000 per month

A performance-based bonus of 50,000 after completing 3 months of employment

Paid time off and vacation days

Opportunities for career growth and advancement within the organization

Schedule:
Training: Monday - Friday, 7 A.M. to 4 P.M. (3 weeks)

Nesting: 2 weeks (schedule to be defined)

Production: Monday - Friday, 9 A.M. to 6 P.M. (temporal)

At our company, we value diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply.

Tipo de puesto: Tiempo completo, Indefinido

Salario: ₡530,000.00 al mes

Fecha límite para postularse: 06/08/2023

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