L3 Software Engineer

hace 2 semanas

Heredia, Costa Rica IBM A tiempo completo

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let’s talk.

**Your Role and Responsibilities**
- At IBM Aspera, we are looking for an experienced L3 Software Engineer who is a self-starter, quick learner, and who enjoys working in a challenging, fast-paced environment. Our patented, Emmy® award-winning FASP protocol is at the core of next-generation transport technologies that move the world's data at maximum speed regardless of file size, transfer distance and network conditions.

Responsibilities include providing advanced remote technical support assistance to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skills, to determine if the root cause is with our product or with the customer environment or how it is operated. This will allow you to create and communicate clear action-plans and give directions to L2 Support engineers, driving to resolution of customer issues, using IBM support tools and processes. You may also work on creating patches and hot fixes in collaboration with other developers in the Core team.
Must be willing to work on a weekend rotation to lead diagnosis of critical customer outages

**Required Technical and Professional Expertise**
- Knowledge of Linux, Windows and MacOS operating systems - 1-2 years.
- Experience and understanding of web technologies, web development methodologies, and microservices architecture. (HTTP, REST, OAuth, MVC and other web framework architectures, etc.) - 1 - 2 years.
- Experience as a Software Developer in at least one dynamic scripting language (Ruby, Python, Elixir).
- Experience in developing on Ruby On Rails is a big plus - 1 year.
- Knowledge and understanding of container technologies, Docker/Podman, Kubernetes, Cloud skills (AWS, Azure or GCP) - 1- 2 years.
- System Scripting skills, such as Unix shell, Windows batch, Ruby or Python.
- Experience with troubleshooting technical issues in customer-facing situations (root-cause analysis and technical problem solving) - 1- 2 years.
- Communication and customer focus skills -be able to understand customer problems and articulate current status clearly.

**Preferred Technical and Professional Expertise**
- Golang development
- Passion for modern architecture and design principles
- Enjoy working in an Agile development environment and taking initiatives in improving systems for the sake of your teammates and our users.

**About Business Unit**

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

**Location Statement**

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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