Dispute Resolution Analyst

hace 2 semanas

San Antonio, Costa Rica Stryker A tiempo completo

**Why finance at Stryker?**:
***:
Are you looking for a profitable and growing company with a great culture and reputation? Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more

**Who we Want**
- ** Collaborative partners.** People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
- ** Analytical problem solvers. **People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
- ** Goal-oriented**:Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
- ** Detail-oriented process improvers.** Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.
- ** Dedicated achievers.** People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Job description:
The Dispute Resolution Analyst is responsible for timely resolving internal and external disputes, addressing inquiries from the Collections Analysts, and serving as an escalation point for complex collections scenarios.

**What you will do**
- Timely resolve disputes raised by internal and external customers, including price and quantity discrepancies, incorrect accounts billed, duplicate charges, tax charged in error, and any other reason for which a customer may request a Partial of full Credit for an invoice.
- Ensure to conduct a proper & timely follow up on disputes which require additional information or support from internal or external customers.
- Provide support documentation of charges on invoices (such as PO copies, POD, Bill of lading), invoices copies and statements when needed.
- Manage in an organized manner the documentation supporting the dispute resolution process.
- Cultivate quality relationships with Sales, Customer Service and any other internal teams linked to the dispute resolution processes.
- Drive root-cause resolution of most frequent and significant disputes.
- Run the reports needed to monitor their assigned portfolio of disputes.
- Partner to maintain accurate customer master data elements.
- Maintains documentation to support A/R transactions and facilitate the efficient review and audit of books and records.
- Comply with all internal control procedures to ensure accurate financial records.
- Performs other related work as assigned by management.

**What you need**
- Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance or related field
- Intermediate to advanced MS Office Suite
- Fluent spoken and written English - B2 as minimum requirement
- Experience on collections-related ERP systems (SAP, Oracle, or others)

**Qualifications & experience**:

- 2 - 3 years of relevant experience in a Collections or Dispute Resolution or Trouble Shooting role (AP or AR)
- 3 - 5 years of overall experience in Shared Services environment or multinational companies

**Other requirements**:

- Ability to work well with cross-functional teams and multi-task.
- Good communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively.
- Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment.
- Effective problem-solving skills

**About Stryker**:
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

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