Program Manager

hace 2 días


San José, Costa Rica Splunk A tiempo completo

A little about us. Splunk is the key to enterprise resilience for the 11,000+ organizations that use our Unified Security and Observability Platform. We regularly appear on a lot of “Best Places to Work” lists and we think it’s because we encourage our Splunkers to bring their whole, authentic selves. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Because when you feel free to be you, it makes it a lot easier for us to be us.

**Role: What will I be doing?**

**Responsibilities: I want to, and can do that**
- Conceive, develop, and implement new programs and improve the quality of existing offerings and processes to support the Customer Success organization’s strategic goals
- Query Salesforce and analyze data to identify trends and report metrics
- Understand how a professional services organization works and offer ideas to develop new methodologies in support of our operating model
- Establish “The Definition of Done” for project tasks and manage expectations for stakeholders, points of contact, and the M&S Team lead
- Champion and manage multiple critical initiatives, collaborate across wide range of team members, maintain attention to quality and detail (good enough won’t fly here); hold yourself accountable to the expectations you set;
- Represent and advocate for the organization in cross-functional initiatives and discussions
- Keep in close touch with the Manager for the assigned tasks; communication is 80% of your success

**Requirements**:

- 5-8 years proven experience in project and program management, either supporting or delivering for a professional services organization
- Certified scrum master with experience working with JIRA
- This experience must include the management of expectations and duties beyond the basic precepts of project or program management
- Must understand the customer life cycle, what customers expect from a professional services team, and how professional services organizations should care for their internal resources and customers
- In-depth understanding of how organizations support and services work in a SaaS model
- Project/program management certification, systems engineering, customer success management, or ITIL certification, a plus; certification in quality management is also a plus (such as Six Sigma, Lean Six Sigma)
- Solid understanding of continuous process improvement and change management principles
- Ability to self-direct and identify and implement tasks and initiatives with little managerial oversight

We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.


  • Program Manager

    hace 4 días


    San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Bachelor's Degree- 3+ years' experience successfully managing and delivering large-scale programs/projects- Proven ability to effectively coordinate and influence across multiple stakeholder groups- Experience delivering initiatives from conception through execution- Strong verbal and written communication skills, able to distill complex information into...

  • Program Manager

    hace 4 días


    San José, Costa Rica Lrn Corporation A tiempo completo

    **About LRN**Do you want to use your Program Management expertise to help people around the world do the right thing?Join us at LRN to be a part of a global company where you can make an impact.LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm.More than 2,500 companies worldwide (including some of the world's most...

  • Global Program Manager

    hace 7 días


    San Francisco, Heredia, Costa Rica Digital Risk, Llc. A tiempo completo

    Mphasis, a leading global technology company, is seeking an experienced Program Manager to join its team. The successful candidate will play a key role in the organization's global program and client management, with high-level visibility.About MphasisMphasis applies next-generation technology to help enterprises transform their businesses globally. Our...


  • San José, Costa Rica Intel A tiempo completo

    As a key member of the Project Execution Team, the Construction Program Manager may be an individual contributor, or a manager based on scope size. A key to this role will be close engagement with customers, stakeholders, and partners as well as leadership of the site project execution team. They will be responsible for managing a portfolio of programs that...


  • San José, Costa Rica Intel A tiempo completo

    As a key member of the Project Execution Team, the Construction Program Manager may be an individual contributor, or a manager based on scope size.A key to this role will be close engagement with customers, stakeholders, and partners as well as leadership of the site project execution team.They will be responsible for managing a portfolio of programs that...


  • San José, Costa Rica Intelliswift Software, Inc. A tiempo completo

    **Job Title**:Marketing Program Manager ** Location**:San Jose, CA (Hybrid) **Duration**:6 months **Contract Type**:W2 only **Pay Rate Range**:$68.00 - $78.00/Hour **Job Scope** - Strategic Program Manager to work within Client's Global Marketing organization - quickly learn Client's business and marketing best practices as you work with Client's...

  • Program Manager

    hace 4 días


    San José, Costa Rica Wind River A tiempo completo

    **ABOUT WIND RIVER**In a world increasingly driven by software innovation, Wind River is pioneering the technologies to accelerate the digital transformation of our customers with a new generation of Mission Critical AI Systems in an AI-first world with the most exacting standards for safety, security, performance, and reliability.Success will be determined...


  • San José, Costa Rica Blueforce Inc A tiempo completo

    **BlueForce, Inc. **is seeking for **Deputy Program Managers (DPM)** to provide services in support of upcoming task orders located in **San Jose, Costa Rica.****General Duties and Responsibilities**:The Deputy Program Manager's duties include, but are not limited to:- DPM will have overall responsibility for in-country operations.- DPM will interface with...

  • Creative Program Manager

    hace 24 horas


    San José, Costa Rica Smartsheet A tiempo completo

    The Brand Studio within Smartsheet is looking for a Creative Program Manager to support our content and creative initiatives and ensure on-time delivery of projects, tasks and assets. Working closely with various studio and marketing teams, the Creative Program Manager will provide support and coordination for a variety of marketing, campaign, sponsorship...

  • Program Manager

    hace 4 días


    San José, Costa Rica Tcs Expeditions A tiempo completo

    **Program Manager, Private Custom Travel**:We pride ourselves on being travel experts.Leading the way when it comes to providing outstanding travel experiences, our brands offer the world's best polar expeditions, wildlife safaris, cultural tours, yachting adventures and more.Our ambition is to build the world's leading experiential travel company.With over...

  • Program Manager

    hace 1 semana


    San José, Costa Rica Templet A tiempo completo

    **Overview** We are a boutique Marketing & Sales Enablement Agency focused on customers in the Information Technology & Telecommunications space. Our growing agency needs a motivated and experienced Program Manager to oversee client campaigns and programs. The role will require regular, proactive, and value-added communication with clients and internal team...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amzn Support Srvcs Costa Rica is experiencing dramatic growth, with Seller Support generating over 40% of Amazon revenues and driving increased product selection for customers. As a Global Learning Program Manager, you will play a crucial role in developing an effective training strategy to support the needs of our Seller Support Associates at our Costa Rica...

  • Program Manager

    hace 4 días


    San José, Costa Rica Splunk A tiempo completo

    A little about us.Splunk is the key to enterprise resilience for the 11,000+ organizations that use our Unified Security and Observability Platform.We regularly appear on a lot of "Best Places to Work" lists and we think it's because we encourage our Splunkers to bring their whole, authentic selves.So bring your work experience, problem-solving skills and...


  • San José, Costa Rica Wind River A tiempo completo

    **Engineering Program Manager** **ABOUT WIND RIVER** Wind River helps customers across automotive, aerospace, defense, industrial, medical, and telecommunications industries solve complex technology challenges on their journey toward the new intelligent machine economy. The company’s software powers generation after generation of the safest, most secure...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Experience defining program requirements and using data and metrics to determine improvements- 2+ years experience working cross functionally with tech and non-tech teams- Bachelor's degree in finance, business, human resources or equivalent experience- Demonstrated proficiency in ExcelJob summaryAmazon is seeking an innovative and customer-obsessed Program...


  • San José, Costa Rica JLL A tiempo completo

    About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...


  • San José, Costa Rica JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. **What this job involves**: The Program Manager is responsible for delivering operational excellence through active management of ongoing requirements and deliverables. This role will manage web-based Program activities, reporting accuracy and enhancements, documentation, and general program...

  • Security Program Manager

    hace 24 horas


    San José, Costa Rica Fragomen A tiempo completo

    Job Description The Security Program Manager - EPMO, accountable for the success of strategic projects of high complexity within the Security Portfolio. Engages resources across the firm and supports multiple projects. Eager to the learn the business and works with cross-functional teams in planning and executing the delivery of project(s). Leverages...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    3+ years experience in program or project management- Bachelor's degree or equivalent experience- Intermediate to advanced analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.- Strengths in problem solving, issue-resolution, ability to work in a deadline-driven environment,...


  • San José, Costa Rica Jll A tiempo completo

    JLL supports the Whole You, personally and professionally.**What this job involves**: The Program Manager is responsible for delivering operational excellence through active management of ongoing requirements and deliverables.This role will manage web-based Program activities, reporting accuracy and enhancements, documentation, and general program...