Associate Collector

**Associate Collector - Santa Ana, Costa Rica**

Are you ready to play your part in a global business that is committed to moving money for better? Are you passionate about helping others and providing a world-class customer experience? Join Western Union as an Associate Collector.

**Western Union powers your pursuit.**

We are looking for someone who would be part of Retail Collections Ops team as Associate Collector responsible for contact customers to determine the reason for payment delinquency in Western Union.

**Role Responsibilities**
- Primary responsibility is Online support to agent phone inquiries related to Collections.
- Incident and cases management for Agent escalations.
- Take prompt action to reactivate agents that comply with payment terms.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- May answer inquiries and resolve problems in coordination with team members or other functional areas.
- Requires limited knowledge of the organization, products, and/or services.

**Role Requirements**
- Bachelor’s degree preferred.
- Typically, has less than 18 months of finance, accounting, or collections experience.
- Flexible and adaptable.
- Ability to influence and drive execution.
- Passionate about working in a multicultural environment.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

Your Costa Rica
- specific benefits include:

- Asociación Solidarista
- Paid time off including extended maternity leave.
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy