Supplier Operations Manager/analyst

hace 2 semanas

Heredia, Costa Rica Hewlett Packard A tiempo completo

**Job Summary**
- This role is responsible for spearheading the enhancement and maintenance of business systems and processes, leveraging industry-specific expertise and advanced methodologies. The role guides innovative solutions and influences client strategies with a strong grasp of information technology. The role leads the creation of solution designs, fosters relationships for scope management, and presents findings to senior management.

**Responsibilities**
- Manage area level supplier scorecard.
- If AREA level operational metrics are not in line with HP expectations, work with the country level SOM to define expected corrective action from the supplier.
- Participate and contribute to periodic (probably weekly) performance meetings with the supplier Work with Supplier Management team and AREA ops manager to identify capacity requirements from the supplier.
- Work with Country Level SOM to consolidate HP requirements and feed those to the supplier.
- Escalation path for SDM and others for supplier induced escalations within the AREA. Ensure escalation data is fed to the escalation tracker for monitoring and reporting purposes.
- Proposes and facilitates the advancement, improvement, and upkeep of a client's business systems, processes, and products using industry-specific expertise, advanced methodologies, processes, and tools.
- Assists in developing innovative business solutions and influences the strategic trajectory of clients by capitalizing on a comprehensive understanding of information technology.
- Coordinates the requirements management and the change management processes.
- Directs development of visualization, user experience and configuration elements of solution design.
- Cultivates and maintains both internal and external relationships to oversee scope, schedule, budgets, and expectations.
- Leads business studies, presenting their results to the senior management.
- Coordinates and participates in proposals, feasibility studies, implementations, and new business development.
- Evaluates the business consequences of integrating technology into the present and future business landscape, identifying emerging business prospects.
- Promotes process improvement activities as well as training of peers and clients.
- At the AREA level, monitor supplier and HP reporting to ensure KPIs and other data are aligned between supplier data sources and HP data sources.

**Education & Experience** Recommended**
- Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, Economics, Statistics, Mathematics, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 7-10 years of work experience, preferably in analytics, data science, or a related field.

**Preferred Certifications**
- International Institute Of Business Analysis (IIBA) Certified
- Certified Business Analysis Professional

**Knowledge & Skills**
- Agile Methodology
- Automation
- Business Analysis
- Business Process
- Business Requirements
- Business Systems Analysis
- Computer Science
- Data Analysis
- Finance
- Marketing
- Process Improvement
- Project Management
- Salesforce
- SAP Applications
- Scrum (Software Development)
- SQL (Programming Language)
- Systems Analysis
- Systems Development Life Cycle
- User Story
- Workflow Management

**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity

**Impact & Scope**
- Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

**Complexity**
- Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

**Disclaimer

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