Customer Service Representative

hace 4 meses


Heredia, Costa Rica Qualfon A tiempo completo

**OUR MISSION**

Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.
- Further your education and earn a college degree through Qualfon University program
- FREE access to personal and professional support through the Qualfon care coaches’ program
- Medical, dental. vision benefits and life & accident insurance
- Competitive wages
- Opportunities to earn additional income through incentives
- Paid time off
- Paid training
- Employee discounts
- We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values

**KEY RESPONSABILITIES**
- Provides customer education about devices, user interfaces, troubleshooting steps, and policies in a timely manner.
- Takes control of problems logically and with a clear understanding to ensure the appropriate customer outcome.
- Performs advanced hardware troubleshooting including installation and wiring support.
- Adheres to the internal compliance policy and guidelines established by Qualfon and the client.
- Documents technical customer issues into notes that are consumable by other users.
- Follows up with customer needs and team lead requests.
- Cooperates with special projects.

**QUALIFICATIONS**
- Advanced English Speaker. Fluent in verbal and written English 90% / C1
- Excellent customer service skills
- Strong conflict resolution skills
- Attention to detail
- Communication and interpersonal skills
- Proficiency in MS Office
- High School Diploma
- Communication and interpersonal skills
- At least 1 year of call center experience
- Understanding of hair products and hair care is a plus

**WORK FROM HOME REQUIREMENTS**
- Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible)
- Operation system - Windows 10 or newer
- Webcam-Video available
- The computer must have at least 4GB of RAM and a Processor speed - i3 4th generation or better
- High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
- Upload speed of 3Mbps; Download speed of 10 Mbps
- The Internet service provider (ISP) must be highly stable with 1% or less packet loss
- Latency under 100ms
- USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved
- All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.

**EMPLOYEE BENEFITS**
- Costa Rica mandatory benefits.
- Scholarship program at Qualfon University (Rochat School of Business).
- Care Coach program.
- Free access to online learning platforms (LinkedIn and Coursera).
- Medical benefits through MediSmart for full-time employees.
- Competitive wages plus bonus.
- Opportunities to earn additional income through incentives.
- Values-driven organization.
- USD salary
- Referral bonus

Tipo de puesto: Medio tiempo, Temporal
Duración del contrato: 4 meses
Horas de medio tiempo: 30 por semana

Sueldo: ₡320,000.00 - ₡321,000.00 al mes

Pregunta(s) de postulación:

- Do you have an English proficiency of 90 / B2+ or higher? Levels below B2 will not be successful in the process.
- WFH will only be considered by performance after the training, nesting, and some time in operations. We are in Eurocenter; Barreal de Heredia. Do you agree to come here during that time?
- This account is about beauty, specifically hair-related products. Would you enjoy talking about these topics during your shift?
- Do you have the required equipment to perform WFH (Windows 10, Ethernet Connection, and at least 30 Megas of internet)?
- We offer a salary of $600+ $100 performance bonus + commissions (upselling). Do you agree with this amount?



  • Heredia, Costa Rica Movate A tiempo completo

    The Customer Service Phone Representative provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating an effortless customer experience by answering questions about products, orders, and services available through the...


  • Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Customer Service Representative Posición Presencial, oficina se ubica Heredia Zona Franca Americana AFZ Contrato indefinido. Variedad de Horarios **Requisitos**: Inglés avanzado. Título de bachillerato. Minimo 6 meses de experiência en call center. **Job Types**: Full-time, Temporary Pay: ₡500,000.00 - ₡550,000.00 per month **Education**: -...


  • Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Customer Service Representative Posición HIBRIDA, oficina se ubica en Belén de Heredia. Contrato TEMPORAL por 3 meses. Horario de Lunes a Viernes. **Requisitos**: Inglés avanzado. Título de bachillerato. Minimo 6 meses de experiência en call center. **Job Types**: Temporary, Full-time **Salary**: ₡500,000.00 - ₡550,000.00 per...


  • Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Customer Service Representative Posición Presencial, oficina se ubica Heredia Zona Franca Americana AFZ Contrato indefinido. Variedad de Horarios **Requisitos**: Inglés avanzado. Título de bachillerato. Minimo 6 meses de experiência en call center. **Job Types**: Full-time, Temporary **Salary**: ₡500,000.00 - ₡550,000.00 per...


  • Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Customer Service Representative Posición PRESENCIAL, oficina se ubica en Belén de Heredia. Contrato TEMPORAL por 1 mes y medio. Horario de Lunes a Viernes. Horarios diferentes. **Requisitos**: Inglés avanzado. Título de bachillerato. Minimo 6 meses de experiência en call center. **Job Types**: Temporary, Full-time **Salary**: ₡500,000.00 -...


  • Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI** **Object Technology Solutions, Inc**) has an immediate opening for a Customer Service Representative I CUSTOMER SERVICE REPRESENTATIVE I (REMOTE/HYBRID) **MAJOR RESPONSIBILITES**: - Licensing Customer Support - Experience Customer Support (basic technical support at least). - Technology support industry. **SKILLS AND ABILITIES REQUIRED**: -...


  • Heredia, Costa Rica Movate Inc A tiempo completo

    **Customer Service Representative** **Job Summary**: **Responsibilities**: - Serve as the first point of contact for customers, identifying their issues and routing them to the appropriate engineers when necessary. - Create and manage tickets for customer issues, ensuring timely resolution and customer satisfaction. - Act as a liaison between customers and...


  • Heredia, Costa Rica 360training A tiempo completo

    **360training** **Customer Service Representative - Spanish / English** **Responsibilities** - Receive, initiate, document, and handle product/service-related transactions over the phone with customers. - Review and master product/service-related systems and materials per customer. - Demonstrate strong interpersonal skills while interacting with customers,...


  • Heredia, Costa Rica NI A tiempo completo

    The Customer Service Representative will be part of our Shared Services Centers across the globe, providing services & support to our customers. Representatives will be responsible for processing customer orders and product returns, quotations, handling inbound customer calls, and outbound calls to resolve customer queries/issues, providing order...


  • Heredia, Costa Rica CSS Corp A tiempo completo

    **Job title**: Retail Customer Service Representative **Work Location**: Heredia, Costa Rica **Experience**: 6 months to 1 year **Education Qualification**: High School Diploma **Number of Openings**: 150+ **Roles and Responsibilities**: - Help customers with purchase issues, payment methods, and general issues that they might face with the client’s...


  • Heredia, Costa Rica Straumann Group A tiempo completo

    **Position Summary**: **Responsibilities**: This position is responsible for, but not limited to, the following: - Provides superior customer service over the telephone to our customer base including, but not limited to, dental offices and dental labs. - Sets up new accounts and maintains customer master data in SAP. - Answers incoming interactions from...


  • Heredia, Costa Rica Straumann Group A tiempo completo

    **Position Summary**: **Responsibilities**: This position is responsible for, but not limited to, the following: - Provides superior customer service over the telephone to our customer base including, but not limited to, dental offices and dental labs. - Sets up new accounts and maintains customer master data in SAP. - Answers incoming interactions from...


  • Heredia, Costa Rica Straumann Group A tiempo completo

    **Position Summary**: **Responsibilities**: This position is responsible for, but not limited to, the following: - Provides superior customer service over the telephone to our customer base including, but not limited to, dental offices and dental labs. - Sets up new accounts and maintains customer master data in SAP. - Answers incoming interactions from...


  • Heredia,HE-AFZ, Edificio, Costa Rica Cognizant A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Cognizant. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through various communication channels.Key ResponsibilitiesCustomer Interaction Management: Manage customer interactions to ensure high...


  • Heredia, Costa Rica Straumann Group A tiempo completo

    **Position Summary**: **Responsibilities**: This position is responsible for, but not limited to, the following: - Provides superior customer service over the telephone to our customer base including, but not limited to, dental offices and dental labs. - Sets up new accounts and maintains customer master data in SAP. - Answers incoming interactions from...


  • Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Our Global Consumer Care representative will provide support to customer calls from the USA. Utilize various methods to validate customer...


  • Heredia, Costa Rica CSS Corp A tiempo completo

    **Designation**: Customer Support Representative **Location**: Ultra Lag, Lagunilla, Heredia, Costa Rica **Walk-in Date**: 2nd and 3rd of March **Experience**: 6+ months experience as a customer service representative **Number of Positions**: 200+ **Roles and Responsibilities**: - 20%- Answers inbound phone calls from customers, quickly assesses customer...


  • Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...


  • Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. The Canada Call Center Representative provides service to consumers/members on their credit files by updating accounts, creating investigations,...


  • Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...