SAP Functional Support Analyst

hace 1 día


Alajuela, Costa Rica Global Services Business A tiempo completo

Our client is utilizing the newest version of SAP (S/4HANA). As part of their on-going business and operational needs, they are looking for us to provide level 1 and level 1.5 SAP functional support to their end users, who sit in various locations. The purpose is to handle initial intake and consultation/resolution of SAP-related questions and issues from the end users in the field. The functional SAP areas needing support include: Finance (FI) Sales & Distribution (SD) Supply Chain (MM, PP, PM, QM, EW, TM) The general support functions will include: Handle customer calls directly (routed and callbacks) Monitor and work on relevant incidents assigned to the ServiceNow support queue Provide first line of support for all inquiries and incidents, providing resolution or workarounds where possible and based on established runbooks/knowledge articles/scripts Refer to Standard Operating Procedures and FAQs for user inquiries and provide response support Upkeep support procedures working with client SMEs and project teams. This includes enhancement of documentation, runbooks and knowledgebase articles Coordinate escalation/hand-off of L2 issues to Business SMEs including follow-up to ensure ticket/incident/request closeout Diagnose whether issues are due to the SAP environment, technical extensions such as integrations, or to user understanding Escalate incident/s (as needed) and assign to L2 technical teams for further triaging and Problem management/RCA, with follow-up to ensure ticket/incident closeout Help maintain information about problems, workarounds, and resolutions as part of Knowledge Management

**Requisitos**:
Required Skills Outstanding communication and customer service skills 1 - 2 years of recent experience in one of the listed SAP disciplines (FI, SD, MM, PP, etc.) Experience should be as a super user or business analyst who has supported SAP end users or conducted UAT during an SAP go-live or upgrade, etc. 1+ year of experience supporting SAP end users Ability to triage an issue received from an end user and determine whether it's functional, data, or infrastructure related Any experience or training with S/4HANA would be a plus An understanding of SAP functional configuration would be a plu s English Advanced



  • Alajuela, Alajuela, Costa Rica Kimberly-Clark A tiempo completo

    Functional Engineer SAP PM/PPA career-defining opportunity awaits at Kimberly-Clark, a global organization renowned for its commitment to employee development and digital transformation.We offer a highly competitive salary of $90,000 - $110,000 per year, depending on experience and qualifications.Job DescriptionAs a Functional Engineer SAP PM/PP, you will...


  • Alajuela, Alajuela, Costa Rica H.B. Fuller A tiempo completo

    About H.B. FullerH.B. Fuller is a leading global adhesives provider with a commitment to perfecting adhesives, sealants, and other specialty chemicals for industries worldwide.Job DescriptionWe are seeking an experienced SAP Finance and Controlling Systems Analyst to join our team in Germany, Costa Rica, or the U.S. This full-time direct hire role involves...


  • Alajuela, Alajuela, Costa Rica Kimberly-Clark A tiempo completo

    Unlock Your Potential at Kimberly-ClarkHuggies, Kleenex, Cottonelle, Scott, Kotex, Poise, Depend – our brands are present in the lives of people all over the world. Founded on 150 years of market leadership, we're always looking for new and better ways of doing business, especially when it comes to product and process innovation.Our clients are always...


  • Alajuela, Alajuela, Costa Rica Kimberly-Clark A tiempo completo

    Kimberly-Clark is seeking a talented SAP EWM Business Analyst to join its Digital Technology Solutions (DTS) organization.This role will support and develop solutions for the company's warehouse management systems in the region, focusing on delivering business value via process and system enhancements, projects, and support.Job Responsibilities:Functional...


  • Alajuela, Alajuela, Costa Rica Kimberly-Clark A tiempo completo

    **Company Overview**Kimberly-Clark, a 150-year-old market leader, is dedicated to delivering exceptional products and services. Our iconic brands, such as Huggies, Kleenex, and Kotex, are used by billions of people worldwide every day.We strive for innovation and excellence in everything we do, from product development to process improvement. Our customers...


  • Alajuela, Costa Rica UNITED PARCEL SERVICE A tiempo completo

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Financial Cost Analyst

    hace 2 meses


    Alajuela, Alajuela, Costa Rica H.B. Fuller A tiempo completo

    H.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemicals across all industries throughout the world.**Job Overview**: The Financial Costing Analyst reports directly to the Manager, Global Cost Accounting, and will support our Construction Products and Adhesive business.**Key...


  • Alajuela, Alajuela, Costa Rica Kimberly-Clark A tiempo completo

    Job Summary:The Global ERP SAP/4 HANA Process Architect will play a pivotal role in driving process excellence across the Order to Cash domain at Kimberly-Clark. This individual will be responsible for advancing solutions at an enterprise scale and standards, supporting business processes in alignment with the company's strategic vision.About...


  • Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    **Job Summary**We are seeking a highly skilled Material Master Business Analyst to join our team at 3M. As a key member of our MDM team, you will be responsible for handling non-routine and difficult inquiries related to 3M material create tools and processes.**Key Responsibilities**1. Lead or coach employees during projects or train/mentor new employees in...

  • IT Support Analyst 1

    hace 7 meses


    Alajuela, Costa Rica Philips A tiempo completo

    **Job Title**: IT Support Analyst 1 **IT Support Analyst 1** Deals with the day-to-day operation of a particular IT system and/or supports the users in their daily use of IT functions. **Your role**: - Ensure that problems are solved, either by own analyses or by escalation to line support function and chasing the solution. They are also responsible for...


  • Alajuela, Alajuela, Costa Rica Kimberly-Clark A tiempo completo

    About the OpportunityWe are seeking a skilled Strategic Business Analyst to join our team in developing and implementing effective membership strategies. This role will involve collaborating with cross-functional teams to drive business growth and improve operational efficiency.Key ResponsibilitiesLiaise with the North America Business Unit to formulate...


  • Alajuela, Alajuela, Costa Rica Cardinal Health A tiempo completo

    **About the Role**We are seeking a highly skilled Financial Analyst Coordinator to join our team at Cardinal Health. As a key member of our finance department, you will play a critical role in ensuring the accuracy and efficiency of our financial processes.Key Responsibilities:Coordinate and accurately complete the accounting month-end processPrepare and...


  • Alajuela, Alajuela, Costa Rica H.B. Fuller A tiempo completo

    Job OverviewH.B. Fuller is a leading global adhesives provider with a strong focus on innovative solutions and customer satisfaction.About the RoleWe are seeking a highly skilled Senior SAP Technical Consultant to join our team, responsible for delivering expert-level support for our e-invoicing solutions across the globe.ResponsibilitiesProvide proactive...


  • Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    **Pricing Role Overview**[Company Name] 3M is seeking a talented Pricing Analyst to support our Pricing team. As a Pricing Analyst, you will play a key role in analyzing and maintaining our pricing processes to ensure accurate and timely delivery of pricing data to customers and internal stakeholders.Key ResponsibilitiesMaintain and develop pricing...

  • Sr. Finacial Analyst

    hace 7 meses


    Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    **About Abbott Sr Financial Analyst** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true...

  • Senior Financial Analyst

    hace 3 semanas


    Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    Job OverviewWe are seeking a highly skilled Senior Financial Analyst to join our team as an Internal Control Sr. Analyst.Estimated Salary: $110,000 - $140,000 per yearAbout the RoleThis is a challenging opportunity for a seasoned financial professional to lead monthly internal controls assessments and ensure compliance with 3M Global Financial Standards, SOX...


  • Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    Maintain and refine pricing processes across various systems using advanced Excel, SAP, Salesforce, and SharePoint tools. Demonstrating meticulous attention to detail ensures accuracy in data reporting and process execution.A bachelor's degree or higher from a reputable university is required.A minimum of one year of combined experience in finance,...


  • Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    Job SummaryJob Description:The Senior Business Analyst - Data Insights will play a key role in providing data analytics solutions for Global Portfolio at 3M.Primary Responsibilities:Drive global reporting development in the Data Analytics Global PortfolioResponsible for understanding Functional requirements/design and reviewing technical designWork with...

  • Pos Audit Analyst

    hace 2 meses


    Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    Job Title: Pos Audit AnalystAbout the Job:We are looking for a highly skilled and experienced professional to fill the Pos Audit Analyst role. As a key member of the quality team at 3M, you will play a vital part in ensuring the overall quality of our processes. Your primary objective will be to consolidate quality cases related to point-of-sale (POS)...

  • Financial Data Analyst

    hace 2 semanas


    Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    Job Description:We are seeking a detail-oriented Financial Data Analyst to ensure the accuracy and integrity of our financial data.The goal of this role is to reconcile discrepancies between our bank accounts and general ledger, as well as work with various teams to resolve issues in a timely manner.Key responsibilities include:Identifying and researching...