Incident Manager

hace 3 días


Heredia, Costa Rica SGF Global A tiempo completo

**Incident Manager (Remote)**

**Heredia, Costa Rica**

SGF Global is looking for a Incident Manager, for IT enterprise in Heredia, Costa Rica.

**Overview**:
The Incident Manager establishes policies, processes, and systems for the implementation of a quality incident management process.

**Requirements**:

- Bachelor's Degree in Computer Science or related field
- Experience in problem analysis and process documentation
- Experience working in cross-functional, collaborative teams
- Experience with Software Development Lifecycle and Waterfall or Agile Development Methodologies
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
- Previous experience in the health care industry Experience with the Consumer domain IIBA certification (preferred)
- English C1
- Full time (8h)

**Duties and Tasks**:

- Monitors trends in incidents and issues.
- Understands own work area professional concepts/standards, regulations, strategies, and operating standards.
- Makes decisions regarding own work approach/priorities and follows direction.
- Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.



  • Heredia, Costa Rica TradeStation A tiempo completo

    TradeStation is an online brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge. At TradeStation, we're continuously pushing the boundaries of what's possible, encouraging out-of-the-box thinking and a relentless search for innovation. What We Are Looking...


  • Heredia, Costa Rica IBM A tiempo completo

    Introduction The IBM Software is seeking a talented and motivated SRE Manager professional to lead and manage a team of engineers focused on a global Cloud Platform solution servicing multiple IBM offering. Your Role and Responsibilities - Manage and lead a team of SRE engineers. This involves hiring, training, and mentoring team members, assigning tasks,...

  • Technical Success Manager

    hace 4 semanas


    Heredia, Costa Rica Experian A tiempo completo

    **Company Description** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...

  • Technical Success Manager

    hace 4 semanas


    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Home Department: Customer Service Schedule: Full Time **Company Description**: - Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one...

  • Technical Account Manager

    hace 4 semanas


    Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Home Department: Customer Service Schedule: Full Time **Company Description**: - Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one...

  • Regional EHS Manager

    hace 4 semanas


    Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo

    Supporting the LSEG colleagues and premises across the Americas region, the role will be responsible for supporting the development and implementation of the LSEG EHS Strategy, regional performance reporting and supporting the central EHS global team in improving management systems and initiatives. Working across all LSEG departments, the Regional EHS...

  • Support Readiness Lead

    hace 4 semanas


    Heredia, Costa Rica Experian A tiempo completo

    Company Description **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...

  • Manager Itsm

    hace 4 semanas


    Heredia, Costa Rica Manpowergroup CCA A tiempo completo

    Essential Responsibilities (The primary job duties this position is responsible for achieving are listed in order of importance.) Manage designated units by translating business plans into tactical action items; communicate goals and objectives; ensure all policies and procedures are followed; oversee the completion of work assignments; assume...

  • Cloud Developer Linux

    hace 4 semanas


    Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    We are currently on the lookout for a competent, self-motivated **Cloud Developer Linux **for our Cloud Services team with a deep understanding of **Linux, GCP/AWS Cloud and Azure** to collaborate, lead change, automate and inspire teams towards delivery excellence at Sysco LABS. **The Role**: - Drive the creation of infrastructure, environment...


  • Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Service Desk Supervisor (SDSUP) responsibility is to oversee the Service Desk resources and ensure that the end-users are receiving the appropriate assistance. The SDSUP will ensure the optimum operation of the Service Desk and Service Desk Analysts, including scheduling, performance reviews, monitoring of performance and reporting of KPIs...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Home Department: Information Technology & Systems Schedule: Full Time Shift: Day Shift **Company Description**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Home Department: Information Technology & Systems Schedule: Full Time Shift: Day Shift **Company Description**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting...


  • Heredia, Costa Rica Moody's A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. - Team/Department Description: Moody’s Corporation, Moody’s Shared Services, Risk Management, Global Business Resilience The Moody’s Enterprise Risk Management (ERM) team is part the Audit, Risk and Controls Department (ARC) within Moody’s...


  • Heredia, Costa Rica Moody's A tiempo completo

    The AVP - Business Resilience Lead will report to the VP - Global Business Resilience Leader/Manager. The position is responsible for the management of a small team to coordinate across three business entities (including the regulated Ratings business) and partnering with the Crisis Program part of the team. This role is responsible for delivering Global...