Sr. Program Manager
hace 2 semanas
5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
A-to-z Guarantee is Amazon’s primary mechanism for protecting customers when they encounter a negative order experience with a third-party seller. We focus on helping Customers easily report a problem when something goes wrong, Sellers to effectively resolve these problems for our customers, and Amazon systems & associates to efficiently adjudicate decisions where we need to step in Because of the customer experience & financial impact of this product, as well as the opportunities to test integration points upstream, parallel, and downstream - this is an exciting opportunity for a Senior Program Manager to enter the team, think big, simplify & reinvent, and help set the future vision for the program Key responsibilities for this role will include:
Create consensus for the project vision both internally and with key external partners.
Drive the definition, expansion, and management of a strategic roadmap involving unique & innovative customer solutions to achieve the team's strategy and vision.
Lead scoping and prioritization exercise to maximize business benefits from an organization-wide view.
Execute plans while working with key internal and external stakeholders (e.g. Business, Tech, and Operations counterparts across multiple organizations).
Develop best practices to foster, manage, track and measure success.
Partner with business/operations/product and program teams to consult, develop and implement KPI’s, automated reporting/process solutions and data infrastructure improvements to meet business needs.
Actively identify and resolve issues that may impair the team’s ability to meet strategic, financial, and technical goals. Identify and implement process improvements and opportunities for innovation and simplification.
About the team
Customer Trust & Partner Support (CTPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company. Amazon’s Perfect Order Experience team, under CTPS, works to ensure that Customers can buy with confidence on Amazon.
San Jose, CRI
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
-
Sr. Program Manager, SBAT
hace 1 semana
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoThe Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with Sellers to improve inputs to seller growth including increasing selection, improving catalog quality, maximizing Prime commitment, optimizing deals and advertising spend while educating on account health to drive seller growth. Our...
-
Sr. Program Manager, SBAT
hace 7 días
San José, San José, Costa Rica Amazon A tiempo completoThe Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with Sellers to improve inputs to seller growth including increasing selection, improving catalog quality, maximizing Prime commitment, optimizing deals and advertising spend while educating on account health to drive seller growth. Our...
-
Sr. Program Manager, SBAT
hace 7 días
San Jose, Costa Rica Amazon A tiempo completoDESCRIPTIONThe Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with Sellers to improve inputs to seller growth including increasing selection, improving catalog quality, maximizing Prime commitment, optimizing deals and advertising spend while educating on account health to drive seller...
-
Program Manager
hace 4 semanas
San José, Costa Rica LRN Corporation A tiempo completo**About LRN** Do you want to use your Program Management expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact. LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,500 companies worldwide (including some of the world’s...
-
Program Manager
hace 3 semanas
San José, Costa Rica LRN Corporation A tiempo completoAbout LRN Do you want to use your Program Management expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact. LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,500 companies worldwide (including some of the world’s most...
-
Senior Program Manager, Differentiated Support
hace 4 semanas
San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Are you passionate about improving the quality of customer experiences? Do you strive to create customer-centric solutions that...
-
Sr. Customer Success Manager, Strategic Account
hace 3 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce. - Bachelor's degree or equivalent. - Experience building customer relationships, identifying business opportunities for clients and increasing...
-
Vendor Performance Program Manager
hace 2 días
San José, Costa Rica JLL A tiempo completoJLL supports the Whole You, personally and professionally. **What this job involves**: The Program Manager is responsible for delivering operational excellence through active management of ongoing requirements and deliverables. This role will manage web-based Program activities, reporting accuracy and enhancements, documentation, and general program...
-
Us Program Manager
hace 6 días
San José, Costa Rica AstraZeneca A tiempo completoAt AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, high-reaching thinking and innovation - ultimately providing employees with the opportunity to work across teams, functions and even the globe. Recognizing the importance of individualized flexibility, our ways of working allow employees to balance...
-
Security Program Manager
hace 4 semanas
San José, Costa Rica Fragomen A tiempo completoJob Description The Security Program Manager - EPMO, accountable for the success of strategic projects of high complexity within the Security Portfolio. Engages resources across the firm and supports multiple projects. Eager to the learn the business and works with cross-functional teams in planning and executing the delivery of project(s). Leverages...
-
Program Manager, Buyer Risk
hace 2 días
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo1+ years of program or project management experience - 1+ years of experience in: stakeholder management, dealing with multiple tech and non-tech stakeholders at varied levels of the organization, driving end to end delivery, defining and implementing process improvement initiatives using data and metrics, and communicating results to senior leadership Have...
-
Technical Program Manager
hace 4 semanas
San José, Costa Rica Microsoft A tiempo completoAre you passionate about leveraging process across planning and operations to drive meaningful outcomes for Xbox and the gaming industry? Do you enjoy evaluating outcomes, options, and driving consensus for the best solution? Are you a perfectionist that loves to track “all the details”? Do you have a strong program management background with an emphasis...
-
Program Manager
hace 4 semanas
San José, Costa Rica The HALO Trust A tiempo completo**Program Manager - Central America (multiple countries)** **El Salvador or Guatemala based** **2 year fixed term contract, Full Time position** **Salary - Starting from £68,490 / US$88,146 (inclusive of all allowances) depending upon experience** Este anuncio está en español después de la versión inglesa. **About HALO in Central America** The...
-
San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoBachelor’s degree - Experience in program management - Cross-functional management experience The Selling Enforcement for Regulatory and Safety Compliance team within RISC is looking for a Risk Manager to protect our customers from unsafe, offensive, and non-compliant products, and investigate potential bad actors attempting to misuse the Amazon platform....
-
Technical Program Manager
hace 7 días
San José, Costa Rica Cloudera A tiempo completoJob Description : At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation...
-
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree - 8+ years of stakeholder management experience - 8+ years of project management experience - 8+ years of experience leading projects in an Operations environment - Demonstrated knowledge of program management lifecycle, and skilled at project management tools Wanting to make a difference? Join the team protecting Amazon customers from...
-
Technical Program Manager
hace 4 semanas
San Jose, Costa Rica Microsoft A tiempo completoOverview Are you passionate about leveraging process across planning and operations to drive meaningful outcomes for Xbox and the gaming industry? Do you enjoy evaluating outcomes, options, and driving consensus for the best solution? Are you a perfectionist that loves to track “all the details”? Do you have a strong program management background...
-
Senior Program Manager, Brp
hace 4 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelors degree - 5+ years of Program Management experience - 5+ years of experience leading projects improving Customer Experience - Demonstrated experience building and running Customer Experience or Voice of the Customer programs. - Ability to communicate effectively across multiple organizational levels and disciplines (technical and non-technical). -...
-
Manager, Customer Success
hace 4 semanas
San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Customer Success team. As Manager of Customer Success , you will build and manage a team of Customer Success professionals and partner with other Managers and Sr Manager of Customer Success in Costa Rica and the Director of Customer Success in the US to execute on the...
-
Creative Program Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Amazon A tiempo completoAmazon Devices is one of the most innovative and fastest-growing businesses at Amazon. This role sits within Devices Brand Studio, the internal creative partner for Amazon Devices. We handle brand strategy, brand design, visual design, copywriting, and production for Echo/Alexa, E-Reader, Tablets, FireTV, Smart Home, and more.We are looking for a candidate...