Kyc Operations Manager

hace 4 días

Heredia, Costa Rica Citi A tiempo completo

Process and Procedure Manager

This role will work hand in hand with the Leadership Team and the Operations Team within the CBSU Retail business to develop and design processes and create procedures around those processes. Specific responsibilities vary and may include reviewing policies, standards and directives to determine business impact and further execute on those requirements to ensure alignment and compliance. Existing documentation must be analyzed to ensure risks and control points are properly addressed.

Job Responsibilities:

- Manage the tracking and documentation of changes for functional and business specifications; write detailed universally understood procedures for permanent records and for use in training
- Review updates to procedures with analysts, team leads, and managers to identify any possible considerations that management and compliance should evaluate
- Conducts change impact analysis to assess the potential implications of changes and documents business rules (where applicable), functions and requirements
- Directs or participates in special projects to determine feasibility, resolve problems including organizational, procedural, technical and fiscal research and analysis; develops process and procedures to improve efficiency, cost-effectiveness, and/or improve internal and external customer service
- Ability to effectively communicate the changes identified to the teams impacted by those changes
- Liaison with Training on procedure updates to ensure items are incorporated into the training material for new and existing employees
- Identify opportunities for improving business processes through information systems and/or non-system driver changes; assist in the preparation of proposals to develop new systems and/or operational changes
- Participate in studies of new and existing programs and special projects to determine feasibility, resolve problems including organizational, procedural, technical and research and analysis; develop process and procedures to improve efficiency, cost-effectiveness, and/or improve internal and external customer service; prepare reports and written findings and recommendations; monitor changes
- Liaison with the technology team on items that cannot be resolved by technology solutions and need to be addressed through procedure or policy updates
- Partners with various AML partners for advisement and resolution of policy and procedural issues.

**Requirements**:

- Bachelor’s degree or experience with banking and financial institutions
- Demonstrated understanding of KYC policies & procedures
- Strong knowledge of Citibank customer and transaction systems (CitiKYC, Concierge, Citismart, CRU, On Demand, etc.)
- Strong knowledge of CPWM organization/process
- Advanced organizational skills with the ability to handle multiple assignments
- Knowledge of Citibank branch processes and procedures a plus
- Exceptional one-on-one and group presentation, facilitation and communication skills
- Advance English is required
- Excellent communication skills; written and verbal
- Leadership, drive and results focus
- Strong Microsoft Office Suite knowledge (Word, Excel, Outlook and PowerPoint)
- Strong written and verbal communication skills
- **Job Family Group**:
Compliance and Control
- **Job Family**:
Business KYC
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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