Implementation Specialist

hace 2 semanas


Heredia, Costa Rica Experian A tiempo completo

**Company Description**
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

The Implementation Specialist will work with dealerships, data providers, and internal teams to onboard and ensure all dealership data points are correctly integrated with Experian SaaS products. You will leverage your sharp analytical skills to troubleshoot, diagnose, and resolve data issues as they arise. Deliver outstanding customer service by providing thorough, timely and accurate responses to customers, vendors, and internal teams.

**Essential Duties and Responsibilities**
- Learn the business and understand other parts of the organization to complete task assignments in a timely and efficient manner
- Initiate all communication and documentation for onboarding activities
- Work closely with 3rd party data providers and customers to efficiently establish and maintain data feeds.
- Troubleshoot, diagnose, and resolve data issues with customers, vendors, and internal stakeholders.
- Demonstrate ownership of all tasks worked and prioritize by level of urgency.
- Provide meticulous, detailed, and timely documentation and case management in SalesForce CRM.
- Collaborate with vendors and internal teams including Sales, Operations, Product and Software Engineering.
- Ongoing Process efficiency improvement documentation
- Demonstrated ability to bring solutions or recommendations, rather than problems, to a project or situation

**Qualifications** Knowledge, Experience & Qualifications**
- Strong analytical and problem-solving capabilities.
- Must be able to execute all tasks with exceptional attention to detail.
- Written and oral communication skills to provide training, business process analysis, and related documentation for customer and internal Experian teams.
- Positive attitude, professionalism, and strong work ethic.
- Meticulously organized and highly adaptable to a non-stop, ever-changing stream of work
- Ability to investigate and analyze to troubleshoot information in large data sets.
- Knowledge of SQL is a plus
- Experience working with Google Analytics and Google Ads is a plus
- Experience working in a SaaS environment

**Education/Experience Requirements**:

- Experience with executing customer-facing implementation or product delivery projects
- Demonstrated experience managing multiple priorities and balancing competing priorities
- Automotive dealership experience preferred
- Bachelor’s degree or equivalent experience preferred
- Experience monitoring customer relationships thru a CRM system

**Additional Information** Culture at Experian**

**Our uniqueness is that we truly value yours.**

Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

LI-ML2 #LI-Remote



  • Heredia, Costa Rica First Factory, Inc. A tiempo completo

    First Factory is looking for an Agile Program Specialist to join our team. This position will have a passion for agility with excitement to level up their skills to help our organization adopt agile working methods. You will facilitate the learning and growth of cross-functional teams in developing an Agile/Scrum mindset, continuously improving practices in...


  • Heredia, Costa Rica Publicis Re:Sources Global A tiempo completo

    Job Description Summary: The Global Sourcing Specialist – IT will be responsible for sourcing and procuring services and materials, negotiating contracts, managing supplier relationships, and identifying cost-saving opportunities. In addition, you will work closely with cross-functional teams, including I.T., operations, and finance, to ensure...


  • Heredia, Costa Rica IBM A tiempo completo

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...


  • Heredia, Costa Rica Philip Morris International A tiempo completo

    Be a part of a revolutionary change. At PMI, we’ve chosen to do something incredible. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. In P&C (People & Culture - our HR function), we...


  • Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the...


  • Heredia, Costa Rica GFT Technologies SE A tiempo completo

     Job Description: About the role:   Our organization is focusing a great deal of resource and effort to digitize the enterprise global reporting and insights, so you’ll be part of an important project with high visibility.  You will help EMDM team harmonize and regulate how people, processes and technology...

  • Sw Developer Platform

    hace 7 días


    Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo

    **Why Kyndryl** **Your Role and Responsibilities** The developer position is a key and vital role within the US CTO organization. The role will work closely with the Data Science team. The role will work with a Linux based platform running multiple containers for both staging and production leveraging largely open source technologies with either PostgreSQL...

  • Sw Developer Platform

    hace 2 días


    Heredia, Costa Rica Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo

    **Why Kyndryl** **Your Role and Responsibilities** The developer position is a key and vital role within the US CTO organization. The role will work closely with the Data Science team. The role will work with a Linux based platform running multiple containers for both staging and production leveraging largely open source technologies with either PostgreSQL...


  • Heredia, Costa Rica Publicis Re:Sources Global A tiempo completo

    Job Description Objective: Responsible for sourcing and procuring services and materials, negotiating contracts, managing supplier relationships, and identifying cost-saving opportunities. In addition, you will work closely with cross-functional teams, including I.T., operations, and finance, to ensure that procurement strategies align with business...


  • Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Fluent in English (speaking, reading, and writing) with excellent oral and written communication skills. - +12 months of merchant-service experience or customer-service experience. - Proven success in establishing a task routine and identifying opportunities for simplification. - Schedule and remote work flexibility. - Demonstrated success working in a...


  • Heredia, Costa Rica SGF Global A tiempo completo

    NORAM Aggregator Inside Sales Manager, Cloud Services Provider Program The Aggregator Inside Sales Manager will be responsible for the execution of targeted Cloud Services Provider sales campaigns in the NORAM region. The Inside Sales Manager will manage the end-to-end sales process from lead generation, opportunity management, forecasting, to post-sale...

  • Sales Support Specialist

    hace 4 semanas


    Heredia, Costa Rica Experian A tiempo completo

    Company Description **Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...

  • Digitalization Manager

    hace 4 semanas


    Heredia, Costa Rica DHL A tiempo completo

    Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. And we reward and...


  • Heredia, Costa Rica Experian A tiempo completo

    Job Description Provide user account maintenance (add/delete/update) service for client Serves as project coordinator for program scheduling and fulfillment. Conducts final quality analysis on projects, reviewing accuracy of output. Support implementation and testing of automation and process improvements May participate and provide input to the...


  • Heredia, Costa Rica IBM A tiempo completo

    Introduction The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with...


  • Heredia, Costa Rica IBM A tiempo completo

    Introduction In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of...


  • Heredia, Costa Rica VMware A tiempo completo

    The Sales Operations Analyst, EUC Sales Operations will report to the Senior Manager of Americas Sales Specialist Operations. In this role, you will be directly aligned to the Sales Operations Manager EUC as his/her day-to-day business partner and operations collaborator, supporting them to successfully deliver against booking and revenue targets and...

  • Instructional Designer

    hace 2 días


    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Instructional Designer This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus, branch, mobility and the IoT to transform business models with the...


  • Heredia, Costa Rica Experian A tiempo completo

    Full-time Employee Status: Regular Role Type: Home Department: Information Technology & Systems Schedule: Full Time Shift: Day Shift **Company Description**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting...


  • Heredia, Costa Rica Workday, Inc. A tiempo completo

    About the Role We promote Workday’s core values, with ‘Employees’ being our first! This is why we offer flexible work schedules, empower you to follow your desired career path to achieve professional and personal goals, encourage work-life balance and wellbeing, and are proud to champion equal opportunities for everyone. We are looking for someone...