Service Delivery Manager
hace 7 meses
Responsable de asegurar que los servicios sean entregados a los clientes de manera oportuna, eficiente y satisfactoria.
- **Gestión de Relaciones con el Cliente**: Construir y mantener relaciones sólidas con los clientes, comprender sus necesidades y expectativas, y asegurar que los servicios se alineen con sus requisitos.
- **Planificación e Implementación de Servicios**: Colaborar con diversos equipos dentro de la organización para planificar e implementar servicios de acuerdo a las especificaciones del cliente y los estándares organizacionales. Esto implica coordinar recursos, establecer plazos y monitorear el progreso.
- **Monitoreo de Desempeño e Informes**: Supervisar el desempeño del contra métricas y KPIs establecidos, identificar áreas de mejora y proporcionar informes periódicos a los interesados.
- **Resolución de Problemas**: Abordar cualquier problema o inquietud que los clientes planteen con respecto a la entrega de servicios, solucionar problemas e implementar soluciones para garantizar la satisfacción del cliente.
- **Gestión de Recursos**: Administrar recursos como personal, equipo y presupuesto de manera efectiva para garantizar una entrega de servicios eficiente.
- **Gestión de Riesgos**: Identificar riesgos potenciales y desarrollar estrategias para mitigarlos, asegurando la continuidad del servicio incluso frente a desafíos o eventos imprevistos.
- **Aseguramiento de la Calidad**: Implementar procesos de aseguramiento de la calidad para garantizar que los servicios cumplan con los estándares establecidos y cumplan con las regulaciones y políticas relevantes.
- **Mejora Continua**: Buscar continuamente oportunidades para mejorar los procesos de entrega de servicios, la eficiencia y la efectividad a través de la innovación y las mejores prácticas.
- **Liderazgo de Equipos**: Liderar y motivar equipos involucrados en la entrega de servicios, brindando orientación, apoyo y mentoría para garantizar un alto rendimiento y satisfacción laboral, esta persona estará a cargo de 14 personas que pertenecen a la parte administrativa, servicio al cliente y la parte técnica.
**Requisitos**
- Bachillerato universitario en ingeniería Industrial o Administración de Empresas.
- Incorporado al Colegio Profesional respectivo.
- 3 años de experiência en puestos similares.
- Licencia de conducir (B1)y vehículo.
- Conocimiento avanzado de excel
**Horario**: Lunes a Viernes de 7:00 a.m. a 4:36 p.m.
**Modalidad**: Presencial en las oficinas de nuestro cliente en Pavas.
**Beneficios**:
- Subsídio por movilidad
- Bono mensual de acuerdo cumplimiento
- Seguro médico privado.
- Programa de capacitación constante.
- Apoyo financiero, psicológico, nutricional y legal.
- Programa de crecimiento profesional interno.
Tipo de puesto: Tiempo completo
Salario: ₡1,00 - ₡2,00 al mes
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